We want to book a cruise. My husband called our HAL PCC last Monday. There's a voice mail response from her that she's very busy and to send an email. So I waited 2 days and sent an email. No response. Not even an automatic response. Its now a full week since my husband's first call. However, in the past she would randomly call, especially during peak periods of COVID, inquiring if we wanted to book a cruise.
And yes, I would much prefer to use a TA, but the one we used pre-COVID is no longer working as a TA and I haven't been able to find a good replacement. But I definitely want to replace this PCC as soon as possible. How do I go about getting a different, and hopefully more efficient one?