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Reina del Mar

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About Reina del Mar

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    Cool Cruiser

About Me

  • Location
    Wales GB
  • Interests
    Travel, Family, Reading, Walking
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    2016 Liberty of Seas B2B

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  1. We eventually received our refund over 100 days post requesting it, when Princess cancelled our March cruise. During this time, I had phoned several times to find updates...both with Princess and the Travel Agent it had been booked with. Several of the clerks were absolutely clueless, promised immediate action which never happened. Princess did agree to speak to me even though it was booked with an agent. I spent long periods waiting for replies each time I phoned. Had the same replies as you mentioned when I phoned first thing in the morning, as it seemed that many people were trying the first come, first answered. I found shorter waits about 2pm. Occasionally left it till 4pm, then ended up holding till the office closed and I was cut off. Friends finally got through at 10 am...so I think it all depends who is phoning at the time you phone.. What I found frustrating was that people who had been due to travel / had cruises cancelled after us reported receiving their refunds before us. Good luck !
  2. I am not an expert so may very well be wrong, but I understood that FCD could be refunded but FCC go back to Personaliser as FCC for future use before their expiry date. Don't know about gift cards. We waited 96 days for our 19th March cruise to be refunded...we chose Option 2. Flights have finally been refunded over 120 days from cancellation by airline. Good Luck getting a refund.
  3. Thanks...very useful to know...we would travel with Emirates or KLM (code share group) but haven't looked into if they are flying yet. Not feeling hopeful. Will see which ships are expected to sail in 2022 and see if it is possible to delay for a year...who knows what might happen before final payment? Thanks again.
  4. We were concerned reading your post. We have booked for March 2021 Northern Explorer on Sapphire and have , as yet heard nothing from Princess. Have delayed booking flights , hotels and ground transportation till things are slightly more stable. However, checked out Princess.com and cruises are still showing on UK Princess site for Australia, Spring 2021. I am not convinced we will be allowed into Australia or if cruises will have restarted by then, but it would be easier to know sooner rather than later. Very unsure what we will do when it comes to final payment as we waited 96 days for our March 2020 cruise to be refunded. Just following up on ANY news !!!!!
  5. We chose option 2 on Mar 14th for a cancelled cruise on the Coral Princess scheduled to leave Buenos Aires on Mar 19. FCC received 22nd May, refund received 15th June.
  6. Cruise date 18th March. Cancelled 12th. March. Option 2 submitted to travel agent 14th March. No communication from Princess at all. FCC received 22nd. May. Refund to Credit Card. 18th June Many very long waits on hold to Travel Agent whose stores are closed but clerks working from home. Most knew nothing about ‘third party bookings’ and said they would pass onto appropriate ‘third party’ agent and promised someone would ring back. This did not happen on two out of three occasions. Princess agreed to speak to me even though travel agent booking and explained refund would be made on 15th. March. Third party agent who eventually told us refund would be made on Tuesday16th was very keen to explain it was all due to his hard work, chasing Princess, even though I’d spoken to Princess and been told payments were due on 15th.!!! Very disappointed in the way this was handled by travel agent and also by Princess saying that refunds were being made in sail date order or date when refund option was received ( depending on whom you speak to) when people with later sail dates and refund submission dates received their refunds well ahead of our 96 day wait. Cruise Date 11th July.. Full Payment not made as cruise scheduled to visit Alaska and Victoria. Cancelled prior to Princess cancellation. FCD returned to Cruise Personaliser by different travel agent , in less than one week. Gift card received for flight /car hire deposits with two weeks.
  7. I wouldn’t hold my breath! Depends which cruise line but in UK different T&Cs from America. Often need to pay an admin fee even to transfer to different cruise in normal times. Speak to agent or cruise line..maybe different in these difficult times. We are still waiting for refund, 12 weeks after cruise line cancelled our cruise!
  8. We chose option 2 for our 19th March Buenos Aires to Fort Lauderdale cruise. No FCC and no refund! We were initially told 30 days, then it became 60 days..who knows when or even if we'll receive anything? Very disappointed. Not sure what a credit card 'charge back' is, or even if they can be made in UK but might need to look into it!
  9. Received same email this morning, relating to March cruise. When we cancelled July Alaska cruise, FCD (what we used to secure cruise, not FCC) was back showing in Personaliser within two days. Our travel agent is working from home and was able to cancel and return FCD . It seems it is different with Princess issued FCC and credit card refunds. It seems strange that travel agents can access Princess computers, from home, to arrange refunds, yet their own staff are unable to do so.
  10. Sail date 19th March, cancelled by Princess 14th March. No FCC, no refund. Sail date 11th July, We cancelled instead of paying balance as it was Alaska cruise ( anticipated cancellation and unwilling to tie up further money) had only paid FCD which was immediately refunded. Princess has since cancelled. Originally told refund within 30 days, since then have been told 60 days ! Some people on March roll call have received FCC but no one has mentioned refund yet. We'll see.
  11. I am not totally convinced that this will be true...maybe! Many people have already booked, so not a huge amount of cabins available. Some will not return to cruising until they feel safe that Covid19 is well under control and/ or a vaccine has been found, some have decided never to cruise again. Some will not attempt to book until FCC/ refund is in their account. Some will wait to see if current prices are reduced( mainly non US folk who do not have re faring option) We were lucky that one of our cruises was cancelled very close to departure, so were offered either 225% FCC or 100% refund plus 100% FCC. Sadly, having alerted Princess of our choice on 14th March, we still await the ( promised within 30 days) refund. We had thought to apply the FCC to the Alaskan cruise, but it didn't arrive before Alaskan trip was cancelled. At the moment we will research future holidays, but do not feel ready to book anything until the situation is more secure. We can't even leave the house, ( except for food, medicine or exercise) let alone the Country! i think there is far too much speculation and until there are hard facts, we would all be well advised to wait until we know what is fact and what is fiction!
  12. We haven't rebooked our Alaskan cruise yet, but at an increase of $800 per person, think that it is unlikely. You are very lucky to be able to re fare cruises and have a refund of deposit. Here in UK, we are allowed to make one change to our bookings, at an admin fee of £100. Deposit means just that.....no refunds! Just a personal moan about difference in prices and T&Cs between countries.
  13. We had an Alaskan cruise booked for 11th. July. Full payment was due. Not wishing to tie up more money, as we already have a FCC, we decided to cancel and 'bank' what we'd paid as flight deposit with travel agent's trust fund. The answer is...nobody knows when cruises will start again, but probably after International borders re open fully.
  14. We were also meant to sail on Coral Princess 19th March from Buenos Aires to Fort Lauderdale. Fortunately we did not fly into BA before cancellation of cruise. We chose Option 2 for a full refund, plus FCC. I think this was a generous offer. We have not received either yet, having initially been told within 30 days. When I spoke to Princess UK about this, as had been hoping to use FCC for summer cruise which was due for final payment, I was told probably within 60 days. Would be great to receive full refund for cruise and flights, in cash, but realise it will be refunded to credit card we used to pay.....eventually! Glad the ship has finally docked and wish everyone good health and a safe journey home.
  15. Concerned by number of people who leave restrooms without washing hands....do we really need someone 'standing guard' to remind them? Also refilling personal bottles at buffet..there are signs but some refuse to heed them. Some people just don't accept rules apply to everyone and they are not 'special'!
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