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Pennstatedj

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Everything posted by Pennstatedj

  1. Rodinglane, I agree with your post 100%. I do not understand why no communication. We have over 60 cruises with X and feel like you do. We were very loyal to X. I believe the buck stops with the Boss, Lisa. I am not impressed with here leadership. We that have been with X for a long time know their problems with their IT Department and now know that there are many manual systems throughout the company instead of highly auto systems. I do think that this is not the type of problem you have planned for but any top executive knows that communication of bad events can be handled with appropriate response by the CEO. I do not understand the silence especially to all those customers who have been affected. We had 4 cancelled by X and one with RCCL. It just does not make any sense. Not the way to do business in this industry. I hope it can recover from this pandemic.
  2. When the infinity was first commissioned we had a booking for 12 nights. 10 days before X called and cancelled cruise. They gave us choice of any cruise to replaced. We chose two cruises of 7 nights each. That is the best we ever got for free. The infinity was delayed because of new electric engine trouble.
  3. My four cruises, I saw first on CC. Only one was I notified by X. TA on three cruises never notified me of a cancellation.
  4. We cancelled our Edge March 15 cruise on the 12th. We finally received a FCC on May 13 for a reduced rate, then on May 28 we. received a credit to X visa, and there is still 281.02 that has not been refunded. The number corresponds to the exact amount of Port fees and taxes of our cruise. So we are still waiting. The thing that bothers us the most is no letter or anything that explains any of this. While waiting for this we had two other cruises Aprili 21with X and July 3 with RCCL and both we ask for refunds and have received them before that Edge cruise mentioned above. Just shows there is no rhyme or reason to their processes.
  5. On Celebrity board, person just posted that her TA told her that X will announce tomorrow that they will cancel all cruises thru July. We have a July 3 cruise on Royal and an X cruise in August so it is about time they cancel. Cannot wait to hear.
  6. We mostly do Aqua class when we cruise. The menus are the same.Venues are really different. S class has a significantly better view than the E class. The E class ships are mostly designed for the Suite class. If you look at pricing after final payment you will see Aqua class on E class ships closer to veranda cost than on a S class. That tells you everything. We still love Blu no matter which ship we are on. We like the staff, service of smaller dinning room. We still do an occasional MDH and are usually very happy.
  7. We opted to have a refund on march 24 after X cancelled our Equinox 21 April cruise. We noticed a refund to our credit card on May 7 and a second one on May 10 for the rest port taxes and gratuities. No notice on anything in writing. So, instead of a nice letter from Lisa we got nothing. We are still waiting for something on March 21 cruise on the Edge that we opted for FCC. We used a TA on this cruise. Bad mistake.
  8. Three free drinks are an option.
  9. Yes. I use it all the time for email, social, even watching ESPN and such. You can only use one device at a time. My spouse and I have 4 devices and use all on a cruise on one.
  10. We have a large online TA and direct with X, both have done nothing for us. No communication following our canceling of one cruise and X cancelling the other. We shall see the difference in amount of time it takes to get a refund. This will determine how we go forward with future bookings.
  11. Let's suggest X change some of the cruising processes to adhere to social distancing. Number one, stop the fire drill on embarkation day. Have everyone watch the film on your room tv. Have Cpt on speaker talking to get us use to his or her voice. X please have the government change law to permit this. Number two, Do not hold people in line checking in. Have all checking in like Port Everglades 18 & 25 piers. Number 3, stop all buffets like we know them. Try different ways to limit them with the baskets that were done about two years ago that people did not like. I was on Summit when it was tried. Number4, form a X committee to address this topic of social distancing. Anyone else have ideas, please suggest to X. We miss cruising and want to get back, but I hope they change some things.
  12. I knew the answer, I read the Q&As. I wanted to know if anyone has done this procedure yet and if it was easy. Thanks to all who commented.
  13. Just had my Edge April 21 cruise cancelled. I asked for cash refund. Does anyone have any experience with the OBC we had from points accumulated from our X credit card we cashed in on for this cruise? I called RCCL and was switched to X on phone, Not quite sure how it works but the person from X says that when I book another cruise I should tell them that I have credit for OBC and it will be credited to the new cruise. Anyone have any experience with this. Thanks.
  14. I just called my TA and cancelled. Due to the number of people canceling they have been over whelmed. It may take a couple of days for them to respond but when you finally get it they will handle the cancellation. They said it could take 6 weeks to get credit. So have patience. You should get FCC credit but there will be a transaction fee from your TA. It will depend on your contract with the TA.
  15. I think that was the right decision for Princess. If I was on the Board with RCCL it will be a tough decision but I would do for the next 8 weeks then see. It will a cash flow decision. If you do not do, this thing might linger on for many months and hurt bottom line worse. I believe most of the decisions made are to flatten the curve on the spreading of the virus. Good luck X with your decision.
  16. We just received an email back from the TA that she cancelled cruise. No mention of what cost to us, or what credit or FCC we are getting. Their phone system has not worked for 2 days and they are swamped with emails. Most people want an explanation what cost is to them when they cancel so that they can make a decision what's best for them. Our next cruise we did not use a TA and will be interesting the difference. We used X for the booking.
  17. We are to be on the Edge this Sunday. Two days ago we were going then Monday night we changed our mind about going when we heard about pier works getting the virus. However, we have been unable to get our TA. First they had a phone issue Tuesday, then yesterday we tried calling all day and line was busy. We sent several email to different customer service persons and agents but no answer yet. I hope we get one today. I sent another email early this morning. I will call CC today after noon if no answer to emails. Either way we are not going now. We are both in 70s with lung and heart issues. We have three more cruises coming, April 21, July 2 and Aug 1. We will wait and see on those. Glad to see events now being cancelled where large crowds are in attendance.
  18. We are going on Edge this Sunday. We are 69 and 72. We are unsure about our future cruises on Equinox in April and August1. My wife has one also with daughters on RCCL in July. We will make decision after this upcoming Edge cruise and news we hear until we have to make a decision on the Equinox cruises. The August cruise has a final pay date coming. So it is a little different decision.
  19. This is the dress code but over the last couple of years I have seen people go to specialty, mdr, and blu with shorts on. Even chic nights. It is up to maitre dei in each dining room to challenge person. I would not do shorts but anything else goes, just sit in ensemble lounge one evening at 5pm and watch what people try and wear, it is amazing.
  20. We just got off the Equinox Two weeks ago. I bought an iPad on the cruise. I was looking at an iPad 7 128mgb but wanted to see an iPad Pro. The price was exactly what Apple online price is minus state tax. They had a few apple watches but they were not newest. Bottom line they have a limited selection in inventory. Manager told me each ship has same inventory and when anything is sold onshore decides when and if it gets replaced. So if you are in the market for a specific iPad or watch buy at home. If you are just using OBC then look at best option and decide. That is what I did.
  21. I do not know about you but we drink the most on the first day. So if in doubt upgrade upon entrance. Just saying what we have learned. Have a great cruise.
  22. We always upgrade with someone that you will be with all cruise. They get have a required amount of upgrade that they must get. We usually do at cafe bacia when we arrive. They really appreciate it. You can wait until you see a waiter in buffet or a bartender where you will frequent.
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