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Rob-Bob

Members
  • Content Count

    232
  • Joined

About Rob-Bob

  • Rank
    Cool Cruiser

About Me

  • Location
    Ohio
  • Interests
    Sports
  • Favorite Cruise Line(s)
    NCL, MSC, Celebrity
  • Favorite Cruise Destination Or Port of Call
    Carribbean

Recent Profile Visitors

195 profile views
  1. My credit from MSC that appeared and then dropped off is now back again. Dated May 19 which was the original date. I do not know why they just didn't tell me it would be done today when speaking to me yesterday. Well maybe I really have the full credit now. This was really a bad way for MSC to handle refunds. It is a bad situation and they are making it way worse. Cash flow problems or not they are going to need to refund the money. They have no revenue coming in so they either have the money for refunds or they don't. I can't believe they are receiving many deposits for new cruises and if they are getting any it is probably only $99.
  2. Also I applied for a refund yesterday on our cancelled June cruise with Celebrity. I received an immediate response that said we would receive credit back on our credit card in 30-45 days. We will see if they are good for their word. If so they have a leg up on MSC for my repeat business. Day 74 with MSC.
  3. This is good news. I will check my statement and see if ours has reappeared.
  4. We followed up with MSC today. The rep knew of the credit pull back and blamed it on the accounting department error. She said they knew there was a problem and we should be patient and we will get the refund soon. Could/would not answer what "soon" was and would not transfer us up to a supervisor/manager and was not permitted to transfer us to accounting. She did apologize to us. She did take our reservation number and put a note in our file indicating that we had called. I really feel like MSC is stringing us along. I am not sure if it is just to delay the refund or something much worse. We immediately called our CC company and they gave us credit. They really feel like the refund will be permanent but MSC has 30 days to respond to them. I should have done this a month ago but was willing to give MSC the benefit of the doubt. Not anymore. Wife is swearing off MSC going forward. I am not sure.
  5. My refund that was listed for 4 days as "pending" vanished as well. What in the world is MSC doing? My wife spoke to CC company yesterday and they said to follow up with MSC and if they can't correct the issue within 5-7 days we should file a dispute. The refund of our initial deposit that was on a different CC seems to be sticking. It was never listed as pending. Strange. Something goofing going on.
  6. Follow up - my initial deposit credit has been posted to my CC. I have now received my entire refund for my 3/22/20 cruise that I applied for refund on 3/15/20. My total refund came 66 days from application for those who want to get an idea of what to expect. I can stop posting on this topic now. Good luck to all and I hope everyone gets what they asked for (refund or FCC) soon. I can now put MSC back on the list of where to look for future cruises. Now if they can spice up their Caribbean itineraries. I really want to get to OC.
  7. I applied for the cash refund with MSC on 3/15/20. I did not dispute with CC. I have been waiting and it is day 65 since applying for the refund. I am feeling pretty good right now. I would have rather been on the cruise.
  8. I have some good news. I have a pending credit showing on my CC account. The credit is for my final payment on my 3/22/20 cruise that was cancelled. The credit is for the correct amount of my final payment that was made in early January. I did make my initial payment 14 months ago on a different credit card. That credit has not shown up ($198). This certainly is a step in the right direction and hopefully those with cruises cancelled in mid-late March will start seeing refunds.
  9. I have some good news. I have a pending credit showing on my CC account. The credit is for my final payment on my 3/22/20 cruise that was cancelled. The credit is for the correct amount of my final payment that was made in early January. I did make my initial payment 14 months ago on a different credit card. That credit has not shown up ($198). This certainly is a step in the right direction and hopefully those with cruises cancelled in mid-late March will start seeing refunds.
  10. It has now been 64 days and that is calendar days. My original e-mail said "Your refund will be processed within 60 days". I received this e-mail on March 15, 2020. I have not received any subsequent correspondence that offered any different timeline. I would think "within" would not mean to look for it on day 60. It could mean 2 weeks later you could have it.
  11. Day 62 and no refund. I agree with Tampagambler, sheer volume does not justify zero refunds after 2 months. It may justify not everyone receiving a refund.
  12. I was looking at booking the Meraviglia next March but my wife is saying no. She does not trust them over the whole refund issue. It is a shame. We did the Divina and the Seaside and loved both cruises. I was really looking forward to finally getting to OC. Oh well. We will see. Need to start worry about my June Celebrity cruise now that has not been officially cancelled yet. Let the good times roll. In all honesty life is good, just many inconveniences these days. Lets hope they stay only inconveniences.
  13. Day 61, no refund. MSC has officially not met their promise.
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