I am in the same boat, only with 10 points from two separate videos. I called on June 14 and after a couple hours on hold/transferred, connected with Jenn in Celebrity Engagement Center. Since I started keeping screen shots of the final screen from PUP activities, she asked me to email her those screen shots. On June 17 I got an email saying that she had gotten the screen shots and forwarded them to Loyalty Dept. Jenn said she would follow and let me know when the points had been added... 30-45 days.
Forward to yesterday and I emailed Jenn again to ask her to also look into the point that should have been added on 7/14.
We are Elite and will likely never make Zenith, but will get to Elite Plus in a couple of years. Not that there are any great benefits to E+... now it's just the point that if I do the quiz or watch the video it should be very easy for the computer to give me the points.
Good luck with your calls if you decide to take a half day to do that... lol