CruiseCat99 Posted September 15, 2018 #1 Share Posted September 15, 2018 We had a pretty awful tour yesterday in Chios, Greece. Several others on the tour were also displeased, and we heard one man giving the shore concierge desk a tongue lashing!! We have already voiced our displeasure, but feel what we paid for the tour was way too much for what we received, and when we complained, the girl at the desk looked at us with a blank stare.... Any advice? We leave the ship tomorrow. Everything else has been great, and on a 10 day cruise we had one really bad tour. All the others were great. We spent over $2000 on tours alone..... :confused: Link to comment Share on other sites More sharing options...
UKCruiseJeff Posted September 15, 2018 #2 Share Posted September 15, 2018 Link to comment Share on other sites More sharing options...
Rare Tothesunset Posted September 15, 2018 #3 Share Posted September 15, 2018 This happened to a tour we were on in 2013. The cost was credited to our on board account. Link to comment Share on other sites More sharing options...
Rare Silver Spectre Posted September 15, 2018 #4 Share Posted September 15, 2018 Go and talk firstly to the GRM and if that doesn’t work talk to the HD. Don’t leave the ship without a resolution. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Emtbsam Posted September 15, 2018 #5 Share Posted September 15, 2018 I totally agree with Silver Spectre. The Guest Relations Manager should be able to help if the Shore Concierge desk personnel are unwilling to provide a reasonable solution. Link to comment Share on other sites More sharing options...
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