Oceania Lack of e-mail response

[qldtraveller]

Has anyone who has sailed on Oceania ever received a reply from their email address provided on their web page.

 

We have been trying for 4 weeks(sent measage 3 times) to get a response from their HQ re : shuttles at particular ports, do we pay gratuties when it is included in our fare, whnere is the vessel berthing in say Saigon.

EG Sinagpore Port Authoirty eventually provided me with the berth location as we are not at the cruise terminal.

 

I would assume as this cruise is in March 2011 they would have some idea of what is io occur at each port etc. etc.

 

I have not had this issue with Princess, Holland America, RSSC and Viking.

 

Any feedback on how to get answers from the "horses mouth" would be greatly appreciated.

 

Frustrated Aussie

[sunnies]

I am also from Australia. I have requested information via the web page email address on a number of occasions and have always received a quick acknowledgement that the email has been received and then a couple of days later I have received the answer to my query. Once a reply arrives, you then have the direct email address of an Oceania staff member to whom you can direct any other questions for your cruise.

Good luck.

[LHT28]

Has anyone who has sailed on Oceania ever received a reply from their email address provided on their web page.

 

We have been trying for 4 weeks(sent measage 3 times) to get a response from their HQ re : shuttles at particular ports, do we pay gratuties when it is included in our fare, whnere is the vessel berthing in say Saigon.

EG Sinagpore Port Authoirty eventually provided me with the berth location as we are not at the cruise terminal.

 

 

Can your TA not get the answers for you?

[YoHoHo]

Are you actually sending an email yourself to some address or are you filling in the form on the Guest services page?

 

If you are sending email, it may be that your message is getting caught up by an anti-spam filter.

 

Try sending from a different email account and also sending a plain text message. Adding background images and especially anything that contains html code can trigger the message to be dumped into a junk box.

 

If you are filling in the form on their website (I found it under FAQ -> 'contact us' link) I have no idea why you would not get a reply other than *their* email reply to you may be getting caught by a junk mail filter on your end.

 

I assume you have not phoned O because the 800 number does not work from Australia. Perhaps someone on your Roll Call can help.

[Mrs_Duffy]

Just last week I used the form on the contact us page and received a response in less than 24 hours.

[StanandJim]

Can your TA not get the answers for you?

 

Sounds like another one of those "Australian Catch 22's" Lyn.

 

Down under, the Agents seem to hold all the cards by law, and provide precious little when it comes to customer service.

 

I'll wager that if Australia ever gets its' own version of Cruise Critic, that a few of these idiosyncratic rules and regulations would be toppled.

[sldispatcher]

Just last week I used the form on the contact us page and received a response in less than 24 hours.

 

I sent a question from the "contact us" page and never got a reply either. I'm not mad or upset about it as it was not critical. But still......

[Cabunit]

Another thing to look into is your incoming spam filters, both at your ISP as well as on your computer. When I send messages to others about cruising I often have to follow up because their filters block the message - thinking it is bulk advertising.

 

The one e-mail we have sent to Oceania was answered promptly, politely and accurately.

[williegirlcat]

I sent a question via the "contact page" and never received a response. About a month before sailing, I called the Miami office and was told there was no record of the contact. Where are the e-mails going?

[no fuss travel]

I sent a question via the "contact page" and never received a response. About a month before sailing, I called the Miami office and was told there was no record of the contact. Where are the e-mails going?

 

 

Spam file probably.

[dwelsh]

I sent a message with a question last evening and had a response before I awoke this morning!! I used the form starting with our booking #. Seems to work fine.

[qldtraveller]

Hi everyone

Many thanks for your responses. Much appreciated.

Have just received a response after our 5th attempt and changing from an International Reservation to General Enquiry

[anthony5050]

Our expereince has been excellent. O normally gets back to us within 1 day, sometimes within hours.

[rhohea]

The slow responses must be a problem with us Aussies. My recent enquiries have also not been answered or have taken 2-3 weeks for them to get back to me.:(