Website trouble?

[wingnutphl]

Anyone having problems getting into their cruises on the RCI website? I keep clicking on it and it takes me to the customer support page. I am a little worried since at one point they claimed we still owed them money even though we paid it a week before final payment.

[ozzy77]

Anyone having problems getting into their cruises on the RCI website? I keep clicking on it and it takes me to the customer support page. I am a little worried since at one point they claimed we still owed them money even though we paid it a week before final payment.

 

I actually was having trouble about an hour ago...it wouldnt let me log in so i think they may be having problems, however it just let me log in now

[lmswanson]

I'm having the same issue while trying to log in. I just tried again (12:12 CST) and am still having issues. Just wait and see I guess...

[wingnutphl]

I just called because I am paranoid lol. I still have a reservation so all's good :D

[lmswanson]

I just called because I am paranoid lol. I still have a reservation so all's good :D

 

Good to hear! Did they acknowledge that there are website issues? Mention an ETA for getting it back up? I have a few days before my final payment is due, just anxious to get it off my to-do list. :)

[wingnutphl]

No they didn't say because I talked to the reservations dept. and not support.

[C & L]

Yes, I am having problems, also. I am unable to get to my reservation. It states I have no 'active' reservation.

 

I have called, spoke to support and reservations. They just said, "keep trying".

 

Seems RCI has alot of on-going problems with their website.

[Elizanessie]

I just went to check prices on one of my cruises on the RCCL US website and got this message -

 

It will be unavailable from 12 a.m. EST, 15-May-2011 to 6 a.m. EST, 15-May-2011.

Please try again after this time.

 

Ummm...isn't this July :confused:

[cruisenfever]

Liz,I just tried and got the same message.:eek:

[Elizanessie]

Liz,I just tried and got the same message.:eek:

 

Thanks Patti :D

 

Maybe they have taken the site down to fix a glitch? :D

[cruisenfever]

Thanks Patti :D

 

Maybe they have taken the site down to fix a glitch? :D

"A" glitch?:p Surely you gest!!;) Their entire website is "A" glitch!!

[Elizanessie]

"A" glitch?:p Surely you gest!!;) Their entire website is "A" glitch!!

 

I am in a good mood so I thought I would be kind and just say "A" glitch.:D

[BND]

I just went to check prices on one of my cruises on the RCCL US website and got this message -

 

It will be unavailable from 12 a.m. EST, 15-May-2011 to 6 a.m. EST, 15-May-2011.

Please try again after this time.

 

Ummm...isn't this July :confused:

 

That's exactly what I got LOL. I started a thread asking about it because I didn't see this one. 15 May, really? geez.

[cruisenfever]

I am in a good mood so I thought I would be kind and just say "A" glitch.:D

No matter what the mood, it's still frustrating.:p

[Elizanessie]

That's exactly what I got LOL. I started a thread asking about it because I didn't see this one. 15 May, really? geez.

 

Does this mean we are nearly 2 months younger than we thought?:confused:

 

Oh wait...does this mean we have longer till final payments on our cruises?:)

 

Oh no no no...it means we have longer to wait till our next cruise:eek:

 

No ...it means RCCL...needs to hire a new IT team.:rolleyes:

[buggins0402]

Had problems with Choiceair and Celebrity site is also down.

[hollie04]

There has been a message on the UK site for a while stating that it would be updated in July - possibly related?

[geoblond]

Just tried again. Still down. Did anyone see a disclaimer that they would be down for repairs (other than that time in May haha)

 

Edit: just saw Hollie04's answer. Thanks.

[05mak05]

I just went to check prices on one of my cruises on the RCCL US website and got this message -

 

It will be unavailable from 12 a.m. EST, 15-May-2011 to 6 a.m. EST, 15-May-2011.

Please try again after this time.

 

Ummm...isn't this July :confused:

Yes, this is the same message that I got. I'm using Safari and have also tried Google Chrome.

[BND]

Does this mean we are nearly 2 months younger than we thought?:confused:

 

Oh wait...does this mean we have longer till final payments on our cruises?:)

 

Oh no no no...it means we have longer to wait till our next cruise:eek:

 

No ...it means RCCL...needs to hire a new IT team.:rolleyes:

 

I'll take two months younger lol.

 

Def need new IT team. My DS (25) does IT for a gov contracting co. and he just rolls his eyes when I tell him stuff like this.

 

LOL, someone figured it out, they took off the 15 May and just left it as "unavailable".

[Scotty G]

I just went to check prices on one of my cruises on the RCCL US website and got this message -

 

It will be unavailable from 12 a.m. EST, 15-May-2011 to 6 a.m. EST, 15-May-2011.

Please try again after this time.

 

Ummm...isn't this July :confused:

They just dropped the date and time reference. But you can visit the Allure website. Maybe they are fixing the items folks here are complaining about ;) .

[philatiger]

My guess is they are updating some back end functions of the website and also making updates to pricing.

[BND]

Okay, maybe fixing, but how about letting people know ahead of time they're going to do that? A simple announcement would have worked wonders.;)

[BND]

My guess is they are updating some back end functions of the website and also making updates to pricing.

 

Updates can be done without taking the whole site down.

[Turtle_lover]

@BND

 

I couldnt agree more. Just making a simple website anouncement would have been the proper thing to do, if they are updating the site. I know lately I have had many problems with checking prices/sales/itineraries...etc. I sure hope they fix it quickly (although it seems they have had all day long to do so)....LOL :rolleyes: