HELP I think my travel agent screwed up!!

[cruzn buckeye]

The one that came with the early saver rules was early saver. I know, because I switched to it. lol. There could have been another one. But for sure at the beginning of the year, early saver did come with the reduced deposit and the later payment date. Also, the OP is sailing on the Breeze. There are no cruises under 5 days on that ship. I just don't see how she could have ever been booked under early saver.

yep, Early saver does have early saver rules;). But just a friendly fyi, I am booked under a 50 deposit promo that was not Early Saver. So i have looked into it quite extensively. And there was definetly another promo that had the same rule as Early Saver as far as price drops, with the 30 day terms, and you could get price dops up to two days before you sail.

[3boys]

Thanks everyone. Yes, our ship was on the sale that was discussed earlier-the now is the time sale. So, if the agent had switched to that promo liked I asked we would have been getting either a refund or OBC for the 4 cabins. My agent is a big agent with Carnival and she should have know this but she was launching a new business for wine country at the time and I think she dropped the ball. I have emailed her asking how she will rectify the situation so we will see. At this point I would just be happy if she would just paid for all cabins gratuity which would only come to about 1/3 of the amount I would have saved but it would make me feel better or even a OBC that she paid out of her pocket for I believe she gets about 10% of my cruise fees in commission which is about $1200 for what I paid for so her giving up half her commission for her mistake shouldn't be asking much. Especially since she hasn't done anything other than book my cruise. Maybe I am wrong but I will from now on book directly with all cruise lines. As for moving my other cruise-it was with NCL and only the deposit has been paid so final payment isn't due until July so I don't know if I can move it or not and it was a good sale for it included speciality dining every night. Any suggestions is greatly appreciated.

 

 

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[fishtaco]

Thanks everyone. Yes, our ship was on the sale that was discussed earlier-the now is the time sale. So, if the agent had switched to that promo liked I asked we would have been getting either a refund or OBC for the 4 cabins. My agent is a big agent with Carnival and she should have know this but she was launching a new business for wine country at the time and I think she dropped the ball. I have emailed her asking how she will rectify the situation so we will see. At this point I would just be happy if she would just paid for all cabins gratuity which would only come to about 1/3 of the amount I would have saved but it would make me feel better or even a OBC that she paid out of her pocket for I believe she gets about 10% of my cruise fees in commission which is about $1200 for what I paid for so her giving up half her commission for her mistake shouldn't be asking much. Especially since she hasn't done anything other than book my cruise. Maybe I am wrong but I will from now on book directly with all cruise lines. As for moving my other cruise-it was with NCL and only the deposit has been paid so final payment isn't due until July so I don't know if I can move it or not and it was a good sale for it included speciality dining every night. Any suggestions is greatly appreciated.

 

 

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So how would it work if your T/A did do the proper sale switch:confused:

 

You first booked early February and switched rates in mid February to "Now Is The Time Sale" for a late May sailing which put you outside the Early Saver option of the sale so ES was not available.

 

Your cabin prices dropped early April for a late May sailing which puts you inside the sales 30 day final payment period cutoff so not claimable

 

Or did the new switch offer Early Saver advantages which allows price drops up to 2 days before sailing even though the switch was when ES was no longer available for your sailing?

 

I am confussed:confused: lol

Edited April 22, 2014 by fishtaco

[aricczona]

Book directly. Carnival can make changes a Travel agent can not. They are becoming a thing of the past, like land lines.;)

[fishtaco]

Book directly. Carnival can make changes a Travel agent can not. They are becoming a thing of the past, like land lines.;)

 

But Carnival also cant give price drops that are not claimable under the sale rule:D

[cruizinisthebest]

So how would it work if your T/A did do the proper sale switch:confused:

 

You first booked early February and switched rates in mid February to "Now Is The Time Sale" for a late May sailing which put you outside the Early Saver option of the sale so ES was not available.

 

Your cabin prices dropped early April for a late May sailing which puts you inside the sales 30 day final payment period cutoff so not claimable

 

Or did the new switch offer Early Saver advantages which allows price drops up to 2 days before sailing even though the switch was when ES was no longer available for your sailing?

 

I am confussed:confused: lol

 

Like I said before, I don't know how the OP could have ever been booked early saver. If she had been switched to the now is the time sale, she would have been able to get credit for that second drop which totaled $400 (first one was $40 and she got that). She caught that in early April, which was still before the 30 day window. Either way, it is not possible to have bookes this cruise early saver based on the timing of the initial reservation. Much less the date she when she asked to be switched over.

 

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[fishtaco]

Like I said before, I don't know how the OP could have ever been booked early saver. If she had been switched to the now is the time sale, she would have been able to get credit for that second drop which totaled $400 (first one was $40 and she got that). She caught that in early April, which was still before the 30 day window. Either way, it is not possible to have bookes this cruise early saver based on the timing of the initial reservation. Much less the date she when she asked to be switched over.

 

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This is what I am also thinking and even if the T/A screwed up by not changing to the "Now Is The Time" sale OP still got the original $40 per cabin price drop for a sale that was never switched to:)

 

I cant see Carnival putting out a sale just 13 or so weeks before sail date that gives all benefits of ES $50 reduced deposit plus 30 day final payment.

 

The price of OP,s cruise only dropped by $400 per cabin after final payment terms and less than 30 days before cruise day (early April for a late May sailing) so unless OP was under ES T&C,s with or without the correct switch by T/A there is no price drop to claim.

[luv2trvlnow]

This is what I am also thinking and even if the T/A screwed up by not changing to the "Now Is The Time" sale OP still got the original $40 per cabin price drop for a sale that was never switched to:)

 

I cant see Carnival putting out a sale just 13 or so weeks before sail date that gives all benefits of ES $50 reduced deposit plus 30 day final payment.

 

The price of OP,s cruise only dropped by $400 per cabin after final payment terms and less than 30 days before cruise day (early April for a late May sailing) so unless OP was under ES T&C,s with or without the correct switch by T/A there is no price drop to claim.

I agree with most of what you are saying except it was not less than 30 days it was more than 30 days. If you add 30 days to Early April that would bring you to Early May, she is not cruising until late May. So it was more than 30 days before the cruise, not less than 30.

Sharon

[cruizinisthebest]

I agree with most of what you are saying except it was not less than 30 days it was more than 30 days. If you add 30 days to Early April that would bring you to Early May, she is not cruising until late May. So it was more than 30 days before the cruise, not less than 30.

Sharon

 

Right. Which is why I said she probably would have gotten that second drop for $400 had the TA made the switch. Said that in my first post. Lol. Oh well.

 

The TA should come up with something. She totally screwed up by at least 400 smacks by not switching the fare code. Hope the OP comes back with some good news.

 

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[3boys]

The drop in price was before our final payment was due! We just paid it early. So according to the carnival rep I talked to, if our agent had done as I asked we would have gotten a credit everyone keeps saying we wouldn't but why would the carnival rep tell me otherwise? But, she didn't switch to the promotion so we don't qualify under the original promo we first booked the cruise. But, I will have to get over it and just enjoy the cruise I have just learned a very valuable lesson.

 

 

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[fishtaco]

I agree with most of what you are saying except it was not less than 30 days it was more than 30 days. If you add 30 days to Early April that would bring you to Early May, she is not cruising until late May. So it was more than 30 days before the cruise, not less than 30.

Sharon

 

Mistake accepted and apologies given:)

[fishtaco]

The drop in price was before our final payment was due! We just paid it early. So according to the carnival rep I talked to, if our agent had done as I asked we would have gotten a credit everyone keeps saying we wouldn't but why would the carnival rep tell me otherwise? But, she didn't switch to the promotion so we don't qualify under the original promo we first booked the cruise. But, I will have to get over it and just enjoy the cruise I have just learned a very valuable lesson.

 

 

 

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Apologies:) I said in an earlier post that I agreed the T/A must have screwed up but then got a bit carried away with wrong dates:o

 

So now the T/A has actually given you $40 per cabin discount out of their own pocket because the switch from your original booking to sale was never done.

 

By the way I would never use a T/A, first cruise I ever booked I found out the hard way the cruise line would only deal with the T/A,I wanted to switch cabins but T/A had booked us in a group booking with only certain restricted cabin availability and then I had to go and pick up my cruise documents on cruise day as T/A wouldnt get them ready before!

[S.S.Oceanlover]

Apologies:) I said in an earlier post that I agreed the T/A must have screwed up but then got a bit carried away with wrong dates:o

 

So now the T/A has actually given you $40 per cabin discount out of their own pocket because the switch from your original booking to sale was never done.

 

By the way I would never use a T/A, first cruise I ever booked I found out the hard way the cruise line would only deal with the T/A,I wanted to switch cabins but T/A had booked us in a group booking with only certain restricted cabin availability and then I had to go and pick up my cruise documents on cruise day as T/A wouldnt get them ready before!

 

I missed the part where the TA paid $40 per cabin out of her pocket?:confused:

 

I thought it said in the original post that the TA caught a price drop which resulted in the $40 per cabin reduction.

 

Bill

[S.S.Oceanlover]

Thanks everyone. Yes, our ship was on the sale that was discussed earlier-the now is the time sale. So, if the agent had switched to that promo liked I asked we would have been getting either a refund or OBC for the 4 cabins. My agent is a big agent with Carnival and she should have know this but she was launching a new business for wine country at the time and I think she dropped the ball. I have emailed her asking how she will rectify the situation so we will see. At this point I would just be happy if she would just paid for all cabins gratuity which would only come to about 1/3 of the amount I would have saved but it would make me feel better or even a OBC that she paid out of her pocket for I believe she gets about 10% of my cruise fees in commission which is about $1200 for what I paid for so her giving up half her commission for her mistake shouldn't be asking much. Especially since she hasn't done anything other than book my cruise. Maybe I am wrong but I will from now on book directly with all cruise lines. As for moving my other cruise-it was with NCL and only the deposit has been paid so final payment isn't due until July so I don't know if I can move it or not and it was a good sale for it included speciality dining every night. Any suggestions is greatly appreciated.

 

 

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are you still more then 30 days from the date of your cruise? I know you said late May so it's gotta be close if not past.

 

If not at the 30 day mark would you be able to cancel the 4 cabins and lose your $50pp deposits and then rebook? Since you said you would save $1600 I believe, you'd still be ahead of the game.

 

Also TA's used to have errors and omissions insurance for scenarios like yours.

 

Bill

[fishtaco]

I missed the part where the TA paid $40 per cabin out of her pocket?:confused:

 

I thought it said in the original post that the TA caught a price drop which resulted in the $40 per cabin reduction.

 

Bill

 

OP saved $40 per cabin when she swapped from original booking to "Now Is The Time" sale but if the T/A didnt actually swap the old booking for the new sale rate then T/A will have to wear the $40 per cabin drop!

 

If T/A did swap for "Now Is The Time" sale then op would have got the big price drops as well:)

[S.S.Oceanlover]

[quote name='fishtaco']OP saved $40 per cabin when she swapped from original booking to "Now Is The Time" sale but if the T/A didnt actually swap the old booking for the new sale rate then T/A will have to wear the $40 per cabin drop!

If T/A did swap for "Now Is The Time" sale then op would have got the big price drops as well:)[/QUOTE]

This is from post #5 in this thread.

Talked to Carnival and if my agent had switched our promo when I asked her too we would have gotten a OBC for final payment wouldn't have been due until the end of April but [COLOR="Red"]she got our credit adjustment that day but didn't switch the promo code[/COLOR]

Bill

[It's a Ship!!!]

[quote name='S.S.Oceanlover']This is from post #5 in this thread.

Talked to Carnival and if my agent had switched our promo when I asked her too we would have gotten a OBC for final payment wouldn't have been due until the end of April but [COLOR=Red]she got our credit adjustment that day but didn't switch the promo code[/COLOR]

Bill[/quote]
See this is where I am confused. In order to get a lower price, the promo code would have had to be switched. When a travel agent makes a price adjustment, they don't just speak the magic words and get a credit while keeping the same promotion, they have to go into the booking and change it to the new promotion. So I don't think we are getting the whole story. The Carnival reps don't always know what they are talking about, so when they tell the OP that the TA didn't switch the code but still somehow got a price adjustment, that doesn't make since unless they had Early Saver, which they did not.

Early saver, or as someone else mentioned, any promo that has the same rules as early saver, are the only fare codes that allow you to make a price adjustment while keeping the same fare code you already had. So if you have a promo where the deposit was $50 and you see a lower price on a promo that had a $250 deposit, you have to add the extra deposit in order to get that lower price, because you are actually changing the code.

Again, we don't have all the information, but OP if you can talk to the Travel Agent or someone else in their agency, they should have a better explanation than the Carnival rep (who shouldn't have even been allowed to talk to you since you are working with an agent.) Other people are saying never book with a TA, but not all travel agents are bad. Unfortunately there are some out there who are not full time agents, or are not cruise only travel agents, or who are just plain bad, but there are plenty of good cruise only travel agents out there who are invaluable.

[festivalfrau]

A similar thing happened to me, the TA screwed up the price drop which affected everything on a go-forward basis.

If you do get a hold of your agent (realizing her personal circumstances) or someone from her office, there are "Specialists" that you can escalate a problem to on both the regular booking side and the TA side. I was on the phone with one for over 3 hours, but we got it corrected (special note: the CCL employee told me over & over she was not supposed to deal with me directly, but because she worked 3-11 and my TA closed at 3 (with the time change) they could never connect, and I guess I can be persuasive!).

If this is truly the TAs fault, the escalation route might work. I can tell you it won't be easy....

Good luck!

[phillyphil001]

Is there anything that is on carnivals site that shows what fare you were booked under? Is there any way i can find out if we were booked early saver through the TA?

[rrraydon]

[quote name='phillyphil001']Is there anything that is on carnivals site that shows what fare you were booked under? Is there any way i can find out if we were booked early saver through the TA?[/quote]


There is nothing on the website that shows the cruise fare. Did you get an email confirmation from Carnival? It does show the fare you were booked at all the way down bottom. Otherwise, email your TA and ask. Edited April 22, 2014 by rrraydon