callmebetty Posted November 1, 2015 #1 Share Posted November 1, 2015 I got an email about the 2 promotions good until 11:59 today. I am currently booked through CAS for a cruise in March. The rep today (after 53 minutes on hold) told me it is only valid for new bookings, which I read and understand. I explained I wanted to cancel and rebook and she told me it was not allowed for this promotion. Just curious if this is something new, as we have done it in the past. I am quite happy with my bev package and I don't even know if I would use 4 nights of specialty dining, but it's the principal of the matter! Link to comment Share on other sites More sharing options...
DMH15 Posted November 1, 2015 #2 Share Posted November 1, 2015 I guess they are just tired of people waiting every month to see if the deal is sweeter and cancel and rebook. Up to final payment. It ties up clerks who could othewise be handling new bookings that generate revenue. Just my guess. Link to comment Share on other sites More sharing options...
NLH Arizona Posted November 1, 2015 #3 Share Posted November 1, 2015 On my two booked cruises with NCL CAS, I called because they were offering a promotion months after I booked and a long time before final payment. I was able to get the perks and actually once cruise went down by a few bucks ($4), but this was some time back. Possibly they are changing the rules, since many are pretty savvy about looking for lower prices, perks, etc. I would call again and ask another agent, you might get a different answer. I remember years ago on Celebrity, you could get the published priced on their website up until a few days prior to sailing. On one cruise, I actually ended up paying virtually nothing, as I save over $1,900 and when we were discussing it at our table one night for dinner, one of the couples said they never thought of looking for price reductions. Well, all that came to an end and you can only get price reductions up to final payment. All good things eventually come to an end, I guess. Link to comment Share on other sites More sharing options...
SuiteTraveler Posted November 1, 2015 #4 Share Posted November 1, 2015 (edited) You don't mention when your forthcoming cruise is? If this offer is only valid on new bookings, the offer you received should say that. You might try talking with a different agent as many have gotten different answers that way. I know I just got a different answer from an insurance company by doing this. Still, I don't think it is worth being upset about this for what amounts to less than $100 pp in value. You could buy a future cruise certificate onboard and get more money on your current cruise to cover specialty restaurants if you really want that. Just be aware you have to make all your dining reservations in advance. Edited November 1, 2015 by SuiteTraveler Link to comment Share on other sites More sharing options...
NLH Arizona Posted November 1, 2015 #5 Share Posted November 1, 2015 You don't mention when your forthcoming cruise is? If this offer is only valid on new bookings, the offer you received should say that. You might try talking with a different agent as many have gotten different answers that way. I know I just got a different answer from an insurance company by doing this. Still, I don't think it is worth being upset about this for what amounts to less than $100 pp in value. You could buy a future cruise certificate onboard and get more money on your current cruise to cover specialty restaurants if you really want that. Just be aware you have to make all your dining reservations in advance.OP's cruise is in March. I am currently booked through CAS for a cruise in March. Link to comment Share on other sites More sharing options...
pieshops Posted November 1, 2015 #6 Share Posted November 1, 2015 OP's cruise is in March. I am currently booked through CAS for a cruise in March. the new promo is only good on cruises for 2015 Link to comment Share on other sites More sharing options...
NLH Arizona Posted November 1, 2015 #7 Share Posted November 1, 2015 the new promo is only good on cruises for 2015I'm not looking for this promotion, just answered a question from a poster who asked when the OP's cruise was. Link to comment Share on other sites More sharing options...
pieshops Posted November 1, 2015 #8 Share Posted November 1, 2015 I'm not looking for this promotion, just answered a question from a poster who asked when the OP's cruise was. this was directed toward the OP, this is what he can't cancel and rebook, he is not eligible for promo Link to comment Share on other sites More sharing options...
Josher61 Posted November 1, 2015 #9 Share Posted November 1, 2015 the new promo is only good on cruises for 2015 That's incorrect info. OP...find the thread on here about this promo. Many have been able to successfully obtain the second promo, many now have not. Some were through CAS if I recall correctly. It would appear by later afternoon yesterday NCL clamped down on the new bookings only rule. It seems to be luck of the draw. Link to comment Share on other sites More sharing options...
abe3 Posted November 1, 2015 #10 Share Posted November 1, 2015 (edited) I guess they are just tired of people waiting every month to see if the deal is sweeter and cancel and rebook. Up to final payment. It ties up clerks who could othewise be handling new bookings that generate revenue. Just my guess. I would agree with this. They probably get sick of this and make others have to wait longer on hold that are actually going to book. I know if I was in commission and only get commission on sales I wouldn't want to do upgrades. Probably don't get much of a commission for that and a lot of work for not much pay. Edited November 1, 2015 by abe3 Link to comment Share on other sites More sharing options...
Josher61 Posted November 1, 2015 #11 Share Posted November 1, 2015 I agree. I think when it started the reps were being generous by allowing people to add the second promo item. Some just had it added, others canceled and rebooked. I think by then end of the day they stopped and quoted the actual T&C rule about it being for new bookings only. OP, here's the thread....lots of discussion from those in similar situation. http://boards.cruisecritic.com/showthread.php?t=2273746 Link to comment Share on other sites More sharing options...
mvjcruise Posted November 1, 2015 #12 Share Posted November 1, 2015 I'm sorry, how can they tell you that you can't cancel if final payment is not due yet? I guess they could tell you have to call back to rebook, but not that you can't cancel. Link to comment Share on other sites More sharing options...
Mikkar Posted November 1, 2015 #13 Share Posted November 1, 2015 I got an email about the 2 promotions good until 11:59 today. I am currently booked through CAS for a cruise in March. The rep today (after 53 minutes on hold) told me it is only valid for new bookings, which I read and understand. I explained I wanted to cancel and rebook and she told me it was not allowed for this promotion. Just curious if this is something new, as we have done it in the past. I am quite happy with my bev package and I don't even know if I would use 4 nights of specialty dining, but it's the principal of the matter! In the past, any time I wanted to make a change to a reservation that was booked through CAS, I had to speak to someone from that department. They are not open on the weekend, so that could be why they won't make a change to your reservation. It really stinks because I want to book my next cruise with this promotion, but the offer will expire before CAS opens tomorrow. Link to comment Share on other sites More sharing options...
Namelocg Posted November 1, 2015 #14 Share Posted November 1, 2015 In the past, any time I wanted to make a change to a reservation that was booked through CAS, I had to speak to someone from that department. They are not open on the weekend, so that could be why they won't make a change to your reservation. It really stinks because I want to book my next cruise with this promotion, but the offer will expire before CAS opens tomorrow. CAS is open on the weekends from 10:30 till 5. I called a little whole ago to try and add the 2nd promo to my December Spirit cruise. They said I could to it for $180.00 but it wasn't worth it to me. I'll just you my OBC for 1 or 2 specialty restaurants. The number is 1-877-474-2969. Be patient, I was on hold for 40 minutes. Link to comment Share on other sites More sharing options...
Mikkar Posted November 1, 2015 #15 Share Posted November 1, 2015 CAS is open on the weekends from 10:30 till 5. I called a little whole ago to try and add the 2nd promo to my December Spirit cruise. They said I could to it for $180.00 but it wasn't worth it to me. I'll just you my OBC for 1 or 2 specialty restaurants. The number is 1-877-474-2969. Be patient, I was on hold for 40 minutes. Thank you!!! The website says Monday - Friday. It's close to 5:00 now but I'm going to give it a try!! Link to comment Share on other sites More sharing options...
BeachyGurl Posted November 1, 2015 #16 Share Posted November 1, 2015 I called my PCC @ NCL today to add the second promo to my cruise in April 2016. He cancelled my reso's and rebooked no problem. However, there was no change in my cruise fare. Link to comment Share on other sites More sharing options...
tmt218 Posted November 1, 2015 #17 Share Posted November 1, 2015 I just called wanting to cancel and rebook my cruise with the new promo I was told they would add me to the list for a callback. Something about the new promo not generating in their system. :rolleyes: I hope I'm not going to lose out on this. I don't care if I have the same cabin for my cruise anyways. Link to comment Share on other sites More sharing options...
mcarbone2001 Posted November 2, 2015 #18 Share Posted November 2, 2015 We book our cruise for jan 2016 on thurs. Saw the email on Fri. Called our agent. He cancelled & rebooked with the new promo. We kept our same room, and no extra charge. I got an email about the 2 promotions good until 11:59 today. I am currently booked through CAS for a cruise in March. The rep today (after 53 minutes on hold) told me it is only valid for new bookings, which I read and understand. I explained I wanted to cancel and rebook and she told me it was not allowed for this promotion. Just curious if this is something new, as we have done it in the past. I am quite happy with my bev package and I don't even know if I would use 4 nights of specialty dining, but it's the principal of the matter! Link to comment Share on other sites More sharing options...
tomel Posted November 2, 2015 #19 Share Posted November 2, 2015 A friend tried to book this promo and add an additional person to her original reservation. She was told that she could not book this promo with a third or fourth person in the cabin. That is the first time I have heard something like that. Anyone else? Link to comment Share on other sites More sharing options...
remharri Posted November 2, 2015 #20 Share Posted November 2, 2015 I got an email about the 2 promotions good until 11:59 today. I am currently booked through CAS for a cruise in March. The rep today (after 53 minutes on hold) told me it is only valid for new bookings, which I read and understand. I explained I wanted to cancel and rebook and she told me it was not allowed for this promotion. Just curious if this is something new, as we have done it in the past. I am quite happy with my bev package and I don't even know if I would use 4 nights of specialty dining, but it's the principal of the matter! I just did this the other day with my TA - Cancelled the Epic and booked the Escape. So, it is possible. Link to comment Share on other sites More sharing options...
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