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Cruising with the Contres--NCL Getaway 11/29--Progressive Review


AZ ParrotHead
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Good Evening from the Gulf Stream aboard NCL Getaway!

We are currently somewhere west of the Bahamas motoring slowly toward Great Stirrup Key. We are told that the crew is optimistic that we will get there tomorrow after missing it last week.

 

What a day! There were a lot of wins and misses today and I will do my best to recount our day to the best of my ability. But first let me apologize—I’m tired and I’m sure they will be some details I’ll have to fill in later.

 

I awoke in the Hilton about 7 and looked out the window. There she was! Down the causeway and waiting for ME to board! There’s nothing like that pre-cruise feeling when months of planning and preparation pay off and you see the ship sitting in the harbor.

 

Unfortunately, my wife was less excited than I was and grumbled a “that’s nice” from the other side of the bed when I told her that all the ships were in. I tossed and turned in bed and finally convinced my wife to motivate about 8.

 

As Diamond Hilton members we got special club access on the 16th floor with a buffet breakfast. Our friends were in the lounge and we had a nice breakfast with them and the 20 other fellow cruisers in the room also waiting to begin their adventures.

 

I think it’s time for me to share a little about our travel background as this evening’s post will put some of “critic” back in Cruise Critic.

 

We’ve traveled all over the world to over 30 countries including Europe, India, Singapore, Japan and all over Mexico and the Caribbean. We have stayed in everything from a mattress on the floor in Mumbai (UNPLEASANT!) to a 5 star suite in Versailles Palace in Paris. We both (DW and me) have elite status with Marriott and Hilton and on average we spend about 120 nights a year in a hotel—mostly for business. Suffice it to say, we travel a lot and have seen the bad and the good, the terrible and the outstanding.

 

I’ve found in my travels that it’s not necessarily the level of accommodation that makes or breaks a trip—it’s the service delivery and attention to detail. I’ve had great stays at Hampton Inns in the middle of Nowhere, America, and some truly lousy experiences at some of the nicest hotels in the world. To me, when you book a vacation, the travel provider creates an expectation in the traveler’s mind and it’s their responsibility to ensure that that expectation is met. It’s the traveler’s responsibility to understand the product they purchased and not to expect “water from a rock.”

 

So that’s the perspective from which my forth-coming opinions will be based.

 

Ok, with that said, back to the story.

 

After breakfast, we returned to our rooms and stuffed our suitcases with the extra water, toiletries, make up, and kitchen sinks my wife and daughter had purchased at Walgreens. A minor crisis arose when my wife realized she’d left her clip-on sunglasses at the restaurant last night. Thankfully, the sundries shop in the Hilton is surprisingly well stocked and it only cost me ½ my left kidney for her new sunnies.

 

We mustered at 1030 and called 2 Uber XLs to get us to port. Seriously people, this is the best and easiest way to get to the port. Outside the hotel there was a line of about 30 people waiting to get the complimentary port shuttle. Now that is a lousy way to start a trip!

 

Both our cars arrived within 5 minutes and took us straight to the port (via new tunnel!). Total transit time from hotel room to the curb in front of the ship: 12 minutes—including loading and unloading.

We dropped our bags with a porter who gave us tags for our bags. As most of you know, there are 2 terminals (basically opposite ends of one large building) for the NCL megaships. The Haven checks in at Terminal C. Bags on their way, we made our way inside-and things went downhill from here.

 

We had called NCL several times in the week leading up to embarkation and told them that our daughter would be checking in with us for several reasons:

 

1. We’re paying and we had to swipe our CC for her at check-in.

2. When traveling with a handicapped person, you need as many extra hands as possible to carry bags and assist with traffic control around the electric cart.

3. When going on vacation with you solo daughter—you shouldn’t have to be separated!

 

We were told by NCL it shouldn’t be an issue as long as we explained the situation. The agents we spoke with on the phone also entered notes in our reservation “authorizing” the exception to have DD stay with us throughout the check-in process.

 

Of course, when we got to the door the flak began! Firstly, the security guards wanted to separate us all and make my mom go through side security alone. The TSA doesn’t even do that! No dice. We told the guards, forcefully, that we would not be separated.

 

Now, you have to understand that my mom has MS. Her issues are not just physical. Her anxiety levels peak in these types of situations which cause very painful muscle spasms and shakes. There was no way were letting her go through this alone!

 

Once the guard figured out we definitely weren’t moving, she thought better of her earlier opinion and told another person to escort us to the handicapped security station. Issue one done.

Immediately after security there are 2 small rooms on either side of a small entryway. The room on the left is the Haven check-in and the room on the right is the Haven waiting room. We entered the check-in area and waited a couple of minutes to be called up to check in. There were about 10 other people in this small 20 by 20 room at this point.

 

Sergei Rude (seriously—that’s his last name!) reviewed our paperwork. Immediately he said Haley must leave because she is not “authorized” to check in here. No way! We are not going through this. I told him that we would really appreciate this exception and asked him to review the reservation or call a manager if there is an issue. Instead, Sergei took DD’s paperwork and shoved it off to the side saying she would have to wait until the other passengers (now up to 30) were taken care of. Dad (me) stepped in and said—no, this isn’t going to work this way.

 

Sergei said OK and finished checking in my wife and I. Meanwhile, the other Haven agent (there are 2) finished checking in DM and DF. Then the other agent asked all 5 of us to go across the hall to the Haven waiting room which is another identical 20 by 20 room with some drinks and snacks. When we got in there, there were about 10 people already there and that swelled to 30 within 15 minutes.

 

Now, we are stuck. Sergei has Haley’s check in paperwork (mind you, I did already swipe my card for her) but she doesn’t have a key card. And it’s time to board. At this point, my wife’s inner Brooklynite kicked in and she sought out the attending agent for the room. To her credit, the agent took responsibility and apologized for Sergei and went to get DD’s card.

 

But this created a problem, the attendant’s main job was flowing people to the Haven—not solving problems for guests. So while we waited the 10 minutes for her to get the card, the mood in the room visibly changed as the other guests realized the reason they weren’t on the ship yet was because she wasn’t there to escort them. Lots of bad looks in our direction…….

 

So, now 30 minutes after we arrived at the port, we finally had key cards (for all of us) and we were escorted (beyond the nasty stares of everyone in the room) up the elevator and onto the ship. We got to the Haven at about 1130 and were told to have a seat and wait for the Concierge to “brief” us. She was very nice and friendly and the waiters passed around sliders and cocktails.

 

Once in the Haven, we didn’t know what to do. Normally we’d go exploring or have lunch but there was a definite confusion and lack of direction. I attribute some of this to my frustration and anger over the terrible check in and boarding experience. But some of it also is on NCL and the forced segregation of the Haven check in process.

 

All in all it was the most frustrating boarding experience I’ve had on a cruise and left a sour taste at what should be the most exciting part of the vacation.

 

It feels like NCL is trying to do Luxury on the Cheap. For example, the Haven check in areas in the port are too small and terribly laid out. They create frustration, not relaxation. If NCL spent a little money and created a larger room (like an Airline Club) with integrated check in, it would be a lot more comfortable. Another example: the escort to the ship takes you right past all the other cruisers who have waited in line to get on. You get evil looks as you pass people on the left heading up the gangway. TACKY! The right solution would be to have the entire process separate from general boarding thus allowing control over the service delivery and avoiding uncomfortable passenger situations.

 

I’m falling asleep as I write this so a few other observations that I’ll explain tomorrow:

 

1. Ship is beautiful. Truly well done. But hard to navigate and we’ve relied heavily on our map today.

2. Waterslides are a blast.

3. Drink service is efficient everywhere except the MDRs.

4. Our suite is amazing—the best we’ve ever had—on land or sea.

5. Smoking IS a problem in the casino and atrium. Not sure how they designed such a great ship and screwed that one up so bad.

6. Dinner service in Savor is slow and disjointed. The staff doesn’t work as a team. Dinner was very inconsistent.

 

Looks like it will be a week of high highs and low lows. More tomorrow.

Edited by AZ ParrotHead
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Loving your review. Can you peek over to your neighbors balcony 10314 and see if they have 2 loungers? We have that balcony room in February but no one was able to tell me if there are 2 loungers and 2 chairs. Have a wonderful cruise I'm looking forward to following along.

 

Verified 2 loungers and 2 chairs with a small table.

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Sounds fairly good so far. I hate to mention a Brit obsession but when you check in your bags to a porter do you give a tip or do you just hope that you will see your luggage again?

I agree that check-in should be special. We once went on the Queen Mary and we were in the Grills class and friends of ours were in a cheapo cabin. We had a separate check-in but as there was only one security person on our line it took us longer to get on the ship than our friends. I was taught in business that it is first impressions that count the most.

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Cruise Day continued

 

So, I haven’t checked my CC account today but I’m sure there are some critical comments about my previous post. I just re-read it and it sounds like I’m a grumpy old man who speaks in ARRGHS and GRRRS. I shall endeavor to be more balanced today.

 

After we boarded, we escaped the Haven and checked on our suite. It was ready at 1230. (By the way, they clean all the Haven suites first, even the ones not located in the Haven complex—that’s a NICE touch.)

 

We have an H6 aft wrap around balcony. It is the nicest hotel room I’ve ever stayed in. No question. The suite is HUGE. To give you an idea, the master bath is the size of my daughter’s Studio cabin. We know this because she walked it off and measured...There is a separate living room with a 30 inch table with 4 chairs, a couch with coffee table and a sitting char with ottoman. The bedroom has a king size bed with TONS of storage. And, for the first time ever on a cruise—we have too many hangers in the closets!

 

The bathroom deserves its own paragraph. There are 2 double raised basin sinks, a makeup area with chair, a soaking tub overlooking the deck and out to the ocean and a huge shower with the same picture window. Now, I LOVE a nice bathroom but the real over-the-top winner for me is the SHOWER OF POWER that features a rain head, separate hand help shower, and 8 different body jets.

 

Now, remember when I said my daughter was just a LITTLE jealous of our suite? She spent some time in the bath playing with the buttons so when dear old dad stepped in later, he got a face full of water from the body jets that she set on HIGH!

 

Now, I like practical jokes, but I can’t explain the shooting pain from my “man zone” when I turned on the water and the 2nd row jets sent a perfectly aimed stream of pressurized reclaimed seawater straight to the baby makers. Let me tell you, it’s truly a shower of power—think hot tub jets—right to the family jewels. OUCH!

 

I screamed like a girl and my wife was less than supportive when I told her that I was on the DL for a little while…..So maybe that explains the ARRGHS and GRRS from last night’s review….

 

It was definitely time for a cocktail at that point and I selected the most comfortable pain of jeans I’d packed. (SOMEONE had his jeans packed correctly well in advance….). We went downstairs and checked out the casino.

 

Ok, I’m going to comment on the casino. These are my opinions only. I get what NCL was trying to do here—incorporate the players experience into the rest of the ship. The problem is twofold:

 

1. The ship isn’t designed for it. Spreading out the casino around the atrium just creates more area for people to smoke and drink. And they do—because it’s a casino! The other problem with this is that you don’t get the sense of a “player’s atmosphere” that you do, say on RCCL Voyager/Voyager + class. I think it’s less exciting because you are constantly being passed by gawkers and kids as you are trying to hit the $1 YO at the Craps table.

 

2. Who ever thought that creating a smoking casino around an open atrium was a good idea was smoking crack! The smoke waifs up and down and across the three decks and rather than having one place that smells smoky, the entire zone smells. Another problem is that the carpet is now almost 2 years old and it’s got the smoke smell ingrained it at this point. Today when we walking through you could still smell it—even with no one playing.

 

So, we travel to Vegas a few times a year so let me try to compare the smoke smell for you to the Vegas casinos. At the older casinos, like Binions---it’s really smelly. The newer places, like Aria and the Cosmo have pretty much no smoke smell at all. The smoke is not as bad as Binions but not nearly as good as any of the mega strip casinos. To me, the closest Vegas casino to the smoke smell on Getaway is Bally’s. So if you’ve been to Bally’s in Vegas, you’ve got a pretty good idea what the ship casino smells like.

 

Wife notes Day 1:

 

1. DW wants to make sure that you know that the agent who saved the day at boarding was LaToya Beckford. She is excellent and she made this bad check-in experience better.

 

2. DW also says that she wants you to know that the smoke is bad in the casino and you can smell it on all three levels. She says “for the girls” it’s bad enough to need to wash your hair after playing in the casino. And, forget recycling cloths if you’ve spent time in the casino—they’ll need to be washed.

 

3. DW note three—there is one $5 table and one $6 blackjack table.

Last note for the evening is on dinner in Savor. Frankly, it sucked. We had reservations for all 9 of us at 830. We were seated on time and it took 15 minutes for our waiter to show up and take drink/food orders. Obviously, we ordered all at once trying to move the process forward. Appetizers were delivered 45 minutes after being seated and entrees were served one hour after being seated. Dessert was served 20 minutes after dinner plates were collected. In was a LONG meal.

 

Our waiter was overwhelmed. In addition to our party of 9, he had a 10 top and at least 4 other smaller tables. That’s way too much for one person to handle. Of course, we experienced what you’d expect from that type of overworked server. Our meals were dropped one plate a time and some of us were finishing courses while others were just getting their food. The waiter just didn’t have enough time to come and check on us and make the meal good.

 

DW and I ordered glasses of wine and the first glass took 30 minutes from time of ordering and the second took 25. Silly. Those are the times and the numbers. They don’t lie. There is definite room for improvement in Savor.

 

As for the food, I’ll say it was hit and miss. Food is subjective and personal taste makes a difference. There were a couple of really good dishes that came out of the kitchen. Most of us said dinner was edible and ok. There were 2 dishes that were inedible due to being severely over salted.

 

DW opinion:

 

1. The food was better than the MDR on Royal Caribbean. Most of it was good and on par with Carnival. The food is not nearly as good as Blu in Aqua Class on Celebrity—not that expected it to be.

 

Ok, enough for now. Getting for happy hour and sail away if this ominous rain cloud passes….Back soon with more.

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Sounds fairly good so far. I hate to mention a Brit obsession but when you check in your bags to a porter do you give a tip or do you just hope that you will see your luggage again?

I agree that check-in should be special. We once went on the Queen Mary and we were in the Grills class and friends of ours were in a cheapo cabin. We had a separate check-in but as there was only one security person on our line it took us longer to get on the ship than our friends. I was taught in business that it is first impressions that count the most.

 

Yes sir. Tipping is customary and expected. $2 a bag is about right. It will get there even if you don't tip but why take the chance?

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Day 1 Great Stirrup Cay

 

We awoke to a slight shudder as the positioning system aligned us with the tender port for Great Stirrup Cay. By the way—it’s pronounced KEY not CAY. Some brits in the elevator on the way to the gym explained this to me…I knew this already, of course, having been to many Cays, err Keys in the Caribbean. But being American, and obviously less intelligent, I thanked them for the vocabulary lesson and made my way to work out WHILST they made their way to pig out.

 

So, as I mentioned earlier, I work out every day and the fitness center is very important to me. If you think Gym is your friendly neighbor down the street, or believe exercising on vacation is sacrilege—skip the next few paragraphs and go straight to the summary.

 

As with most flashy big ship gyms, the Pulse fitness center is flashy, packed with equipment, and terribly difficult to exercise in. I say this because I have never been on a ship where the layout is actually conducive to completing a routine with minimal hassle. To me, there are 2 things that every cruise ship gym needs: an American trainer, and more floor space.

 

I say American trainer because the majority of customers onboard are from the US. The way we work out is very different than the way the European centric fitness featured so prominently on cruises. For example, an American gym manager or personal trainer would never think to put the light free weights in a completely different room from the heavier free weights.

 

Now, I’ve taken many classes in Europe—I get it. Light weights are used for toning and mat work and don’t need to be near the benches. Most American workout programs focus

on heavy weights interspersed with lighter sets for completely muscle groups. On the Getaway, if you want to use light dumbbells and heavy weights, you need to steal the small weights from the cardio room and bring them back to the benches. Or, if you’re using heavy weights in your floor work (like me) you need to lug the big weights to a separate room around the 80 people who have no idea what the hell they are doing.

 

The other reason I say American trainer is I just don’t know where they find these young, skinny, sexy attractive Europeans to teach fitness classes. Don’t get me wrong, our 2 trainers (male and female) are very nice and seem to know what they’re doing. But I had to laugh when I saw the guy trainer (all of 140 lbs) trying to show a bruiser from the Bronx (that’s what his ripped gym tee shirt said) that he should up his reps and stick to less than 20 pound weights. HA!

 

So, here I am, in the little corner of the gym where they stuck the pull up bar/cable cross trying to find 6 square inches to put down my towel and work out. The pull up bar has been an afterthought on every ship I’ve been on—except RCCL Voyager class. On the getaway, they actually had to cut out a piece of the drop ceiling to accommodate the machine. I kept hitting my heard on the panel and eventually gave up and used the bench press bar to do my P90X.

 

Suffice to say the weight room needs more space or less machines. If they took out one machine and reconfigured, there would plenty of space for everyone to stretch and lift as they like.

 

As I said, NCL isn’t the only line with this annoyance. I get it. Most cruise shippers see the gym twice. Once when they are walking through the spa on embarkation day and again on the first sea day when that inner guilt starts to kick about the number of Drinks of the Day that were consumed yesterday at the casino. After that they commit themselves to taking the stairs (down, not up) and “the jogging track” which is the quickest way to get to the ice cream machine in the buffet.

 

Suffice to say, I realize I’m in the minority here. The other half of the gym is the cardio room. It’s fine. In the morning after 730 it gets really crowded. I was surprised to see that there wasn’t a sign asking you to keep your workouts to a half hour or less on the cardio. Not that I ever paid attention to that anyway. Of note, the machines are a European brand that I can’t seem to recall right now. The measurements are in KM and I couldn’t figure out how to switch them to miles. They are fully integrated to the ship’s TV and have several pre-programmed workout options. At any one time, you will see more people trying to find the right channel than actually waking or running on the treadmill……

 

So, here’s my summary of the gym. It has:

 

1. Brand new equipment packed too tightly together

 

2. Lots of people who don’t know how to exercise pretending to work out and not putting their weights back in the right spot (GRRRR!)

 

3. 2 skinny European trainers

 

Gym report concluded.

 

After my workout, it was already 1130 and my wife was just getting motivated. We decided to spend more time exploring the ship rather than going to GSC. Why? I used to live on St Thomas. I love the beach but the thought of 3000 people crammed onto a small beach (yes, it IS a small beach) is unappealing. In fact, when we lived on the island, we wouldn’t go to the beach on Tues, Wed, or Thurs when the ships were in town—too crowded.

 

One look at the packed tender and we knew that an afternoon in the Haven was the right thing for us. Our friends (also from STT) spend a grand total of 20 minutes on GSC finding a pair of water shoes for one of the kids and immediately hightailed it back to the ship.

 

They have been to Disney’s Castaway KEY and let me summarize their opinion of GSC:

 

1. Ocean beach is too small, lagoon is boring unless you have really little kids.

 

2. Long lines for everything: drink service was atrocious (their words, not mine), food ran out early, and the activities were very expensive.

 

3. Water very cold—keep in mind we’re all used to 80+ degree water year round.

 

They all agreed that Disney’s island was 10 times better than NCL’s. Actually, they were bummed because they had such high expectations from their experience on DCL/Castaway Key.

 

I’m going to take a few minutes now and talk about the Haven. There is a lot to say so I’ll probably come back to this in other report sections also.

 

Do you remember Charlie and the Chocolate Factory (the original one, not the blasphemous Johnny Depp version)?

 

I keep singing I have a GOLDEN TICKET, I’ve got a GOLDEN TWINKLE IN MY EYE. Because your gold colored Haven card IS magical. It opens doors for you all over the ship—literally and figuratively.

 

For example, on day one I wanted to get a couple of towels from the main pool and the attendant (with his fancy clipboard) said “this is towel EXCHANGE only, sir.” I channeled my best Ken Kenobi and said “you don’t need to take my other towel.” And VOILA with a flash of my smile (and a flash of the magic key card) his mood changed immediately and he said “Mr Contre, of course, you can have as many towels as you like—here—let me get you some new ones!”

 

“I’VE GOT A GOLDEN TICKET!”

 

That night, I messed up our itinerary and thought we were supposed to go to Illusionarium at 845. Turns out we had booked it for the next evening. We showed up and once again used our Jedi Mind Tricks on the maitre d’. Of course, there was a line of folks waiting to be seated….”Mr Contre, your reservation is for tomorrow but if you’d like sir I can put you right in the second row immediately….”

 

“I’VE GOT A GOLDEN TICKET!”

 

Last night, with no dinner reservations my wife, daughter were sporting their gowns and I my suit. At 700, on formal night (Norwegian Night out), we walked up to OCEAN BLUE and asked the hostess if she could possibly accommodate a table of three. She could, in 45 minutes, outside. I said the spell and pulled out the magic card “I’m in the Haven, is there anything you can do a little sooner inside?”

 

“Oh! I’m so sorry Mr Contre! Please follow me right away!”

 

LA LA LA LA LA LAAAAAAAAAAAAAAAA

 

After dinner, we saw the line in the comedy club and decided we’d like to go to the show. We called the concierge and she put us in the show (stating in 5 mins) and we waked up to the host. He took one look at my card, glanced at the standby line now up to 50 people, and immediately opened up the cordon and let us in. “Mr Contre, looks like the concierge couldn’t confirm you but of course you and your wife may see the show. Have a great evening and you two look so nice this evening!”

 

I’VE GOT A GOOOOOOOLLLLLLDEEEEEEN TIIIICKKKET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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I’m going to take a few minutes now and talk about the Haven. There is a lot to say so I’ll probably come back to this in other report sections also.

 

Do you remember Charlie and the Chocolate Factory (the original one, not the blasphemous Johnny Depp version)?

 

I keep singing I have a GOLDEN TICKET, I’ve got a GOLDEN TWINKLE IN MY EYE. Because your gold colored Haven card IS magical. It opens doors for you all over the ship—literally and figuratively.

 

For example, on day one I wanted to get a couple of towels from the main pool and the attendant (with his fancy clipboard) said “this is towel EXCHANGE only, sir.” I channeled my best Ken Kenobi and said “you don’t need to take my other towel.” And VOILA with a flash of my smile (and a flash of the magic key card) his mood changed immediately and he said “Mr Contre, of course, you can have as many towels as you like—here—let me get you some new ones!”

 

“I’VE GOT A GOLDEN TICKET!”

 

That night, I messed up our itinerary and thought we were supposed to go to Illusionarium at 845. Turns out we had booked it for the next evening. We showed up and once again used our Jedi Mind Tricks on the maitre d’. Of course, there was a line of folks waiting to be seated….”Mr Contre, your reservation is for tomorrow but if you’d like sir I can put you right in the second row immediately….”

 

“I’VE GOT A GOLDEN TICKET!”

 

Last night, with no dinner reservations my wife, daughter were sporting their gowns and I my suit. At 700, on formal night (Norwegian Night out), we walked up to OCEAN BLUE and asked the hostess if she could possibly accommodate a table of three. She could, in 45 minutes, outside. I said the spell and pulled out the magic card “I’m in the Haven, is there anything you can do a little sooner inside?”

 

“Oh! I’m so sorry Mr Contre! Please follow me right away!”

 

LA LA LA LA LA LAAAAAAAAAAAAAAAA

 

After dinner, we saw the line in the comedy club and decided we’d like to go to the show. We called the concierge and she put us in the show (stating in 5 mins) and we waked up to the host. He took one look at my card, glanced at the standby line now up to 50 people, and immediately opened up the cordon and let us in. “Mr Contre, looks like the concierge couldn’t confirm you but of course you and your wife may see the show. Have a great evening and you two look so nice this evening!”

 

I’VE GOT A GOOOOOOOLLLLLLDEEEEEEN TIIIICKKKET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Depp yuck! Totally agree! Now, that is truly Free Style Cruising!

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