How is their website still broken???

[KLSweetland]

I have seriously never had this much trouble giving a company my money. I've booked four Celeb cruises in the last two years (2 cabins each), and I've never been able to pay online. In June of 2014 I was told they were rolling out fixes, and it would be corrected in November 2014. It is now Dec 2015, and I can't pay for my Galapagos cabins without calling and waiting on hold because the website is STILL broken.

 

This is totally ridiculous. I agree with other posters, I cruise Celebrity because I know how good the cruise will be, despite the pain of dealing with their website.

[Bo1953]

I cannot speak about paying for our cruise on the website as we paid through our TA, but I had no issues paying for tours and options online through X.

 

bon voyage...

[KLSweetland]

I cannot speak about paying for our cruise on the website as we paid through our TA, but I had no issues paying for tours and options online through X.

 

bon voyage...

 

I thought if you booked through a TA, you had to book everything else through the TA? I've never been able to regain control of a booking originally made through a TA for Celeb...

[Bo1953]

I thought if you booked through a TA, you had to book everything else through the TA? I've never been able to regain control of a booking originally made through a TA for Celeb...

 

That is correct, but I have found 'little' over which I needed control over after the initial booking. As well, if there are/were any challenges with the booking you can put it in your TA's hand and not worry about fighting over the small issues of the booking and waiting on hold to get a response, in my opine. You may not always get what you want or thought through a TA, yet you can receive the same results through direct contact. I prefer the worry free route though.

 

X has spoken with me, directly, on such things as tours, on-board extras. But in terms of changing or getting a specific cabin after booking with a TA, I had to go through my TA, which was not an issue. I just called or emailed and got those changes done.

 

I trust you got things done and bon voyage.....

Edited December 8, 2015 by Bo1953

[morbihan]

It isn't broken.

 

It has always been rubbish.

[upwarduk]

Even booking direct with Celebrity UK you cannot pay on - line. I actually prefer to pay by phone, I'm then told by a live person that my payment has gone through.

[az_tchr]

It isn't broken.

 

It has always been rubbish.

 

Certainly agree. One has three real choices with X and reservations. Make them on line - most already agree the frustration not worth it - or deal with them on the phone - often inconsistent relies to questions. I will defend the agents on the phone as X has VERY VERY complicated fares and rules for those fares. TAs complain they often cannot determine how a fare is calculated.

 

The last is to find a good - not always easy - TA and let them deal with the crap. It is indeed exactly that. Let them fight for you with X and then let them give you some additional OBC. Got to love getting paid to let someone else do a job. And if your TA charges a small fee for a change, fine. If it is not worth a few dollars to change then do not change it.

 

As to checking in online and getting luggage tags which seems to often be a huge hassle - why bother? We simply show up with a copy of our reservation and hand the bags to the porters on the curb. Then go inside and let some nice person who types well enter all of our data in maybe 5 minutes. No fuss, no hassle and done correctly.

[KLSweetland]

Even booking direct with Celebrity UK you cannot pay on - line. I actually prefer to pay by phone, I'm then told by a live person that my payment has gone through.

 

 

But do you have the option to pay online? Because in the US, there is clearly a button, you enter all of your information (including CC), and then you get redirected to a page that says it isn't working. And the strange thing is, some people definitely CAN pay online in the US! My friend did it, had no issues. I called and they said it is because of the type of my booking, the feature is broken. They promised it would be fixed in November 2014. Yesterday I called and they said the issue will be fixed 'in a few weeks'. Yeah, right. Just like it was going to be fixed 'in a few weeks' in June of 2014.

[MOcruiserman]

I have seriously never had this much trouble giving a company my money. I've booked four Celeb cruises in the last two years (2 cabins each), and I've never been able to pay online. In June of 2014 I was told they were rolling out fixes, and it would be corrected in November 2014. It is now Dec 2015, and I can't pay for my Galapagos cabins without calling and waiting on hold because the website is STILL broken.

 

This is totally ridiculous. I agree with other posters, I cruise Celebrity because I know how good the cruise will be, despite the pain of dealing with their website.

I asked the cruise planner at Celebrity and she admitted their website was broken and said that it could not be fixed. She also said that they were working on a new website which would be ready sometime in 2016.

[daydreamer16]

I paid for my cruise yesterday through the website---no problem and I got a new receipt within minutes.

[KLSweetland]

I asked the cruise planner at Celebrity and she admitted their website was broken and said that it could not be fixed. She also said that they were working on a new website which would be ready sometime in 2016.

 

You know honestly, I really appreciate their candor. And that's actually useful information.

 

I do digital forensics for a living, so hearing that their site is broken and can't be fixed sounds absurd to me at first. However having seen much of the site over several years, I'm inclined to agree with them. It is so broken, it really CAN'T be fixed. If they fix one thing, it will break ten others. It's just a downward spiral. Best to scrap it and start over. Good to hear that is happening.

 

It still baffles me that a company that does cruising SO well can be SO bad at this.

[AtleeH]

My TA booked, and took care of final payment, using my credit card that he had on file.

 

However, just last week, I was able to purchase and pay for an excursion through X. I had no problem.

 

I thought if you booked through a TA, you had to book everything else through the TA? I've never been able to regain control of a booking originally made through a TA for Celeb...

[CruisersTimesThree]

I wish I could get to the point of even booking a cruise online at Celebrity's ridiculous website!

I am trying to price out the new Bermuda 2017 cruises and no matter what date I enter, what category room I choose, I get a message telling me that they are sorry, there are no longer any cabins left in that category, please choose another or a different sailing date!

I then go to an online travel agency to try to find the info I am looking for.

Honestly, between the website trouble and the prices I've seen so far, it has me looking at other cruise line options.

[Banjo]

Just did my express pass for Sunday's cruise, no problem.