Flight seat selection

[CRUISIN LINDA]

Dreamliner is 3,3,3 so A,B,C,D,E,F,G,H and presumaby J ??

[davenew]

Mmm, very interesting. We booked 1H and 1K, and have been charged £60 each. Guess a call to P&O is in order......

 

I can agree. I have just booked 1G and 1J on the flights from BHX to Barbados (Thomson) - total £80 (4 x £20)

[BrianI]

Dreamliner is 3,3,3 so A,B,C,D,E,F,G,H and presumaby J ??

Yes, see seat plan here

https://www.seatguru.com/airlines/Thomson_Airways/Thomson_Airways_Boeing_787-8.php

Note in Premium there is no B or H.

Brian

[NauticalMiss]

Have spoken to the Air Department at P&O, who confirm that for their purposes the configuration and the associated lettering is correctly portrayed on CP, so I am happy now. Was beginning to think that I was a mad old fool!

 

 

Incidentally, whilst I was on hold to them I found this on t'interweb.

 

"On the A330, the premium cabin is configured 2-3-2.

 

Note: Our seat lettering is wrong, it should be A,C - D,F,G - H,K.

 

The cabin comprises seven rows. Note that row seven backs onto a bulkhead and may have reduced recline as a result."

 

- See more at: http://www.seatplans.com/airlines/thomas-cook-airlines/a330-200-20/a330-200-20-premium-long-haul#sthash.E3O4KrFG.dpuf

[NauticalMiss]

One of them must be out on the wing :eek::D:D

 

Yikes, hope not. I'm not a great flier at the best of times!!

[mickey89]

Have spoken to the Air Department at P&O........

 

As another has mentioned row 1 seats are charged at £20 not the £60 you were adamant was the cost. Having spoken to P&O did you get a refund ?

[Gymbod]

As another has mentioned row 1 seats are charged at £20 not the £60 you were adamant was the cost. Having spoken to P&O did you get a refund ?

 

Last year I had seat 1A and 1C on Thomson Dreamliner and paid £20.00 each

I'm on TC this year and booked 1A and 1C and was charged £60.00 each

 

They are exit seats on TC and I don't remember them being on the Dreamliner so perhaps this is why Thomson is cheaper - bit annoying as I prefer the Dreamliner but it's not flying to St Lucia.

 

Had I had known the normal price was £20.00 I wouldn't have booked them but I just though the price had gone up - my fault for not checking I suppose:eek:

[mickey89]

As I though Thomson Premium Bulkhead seats are not Emergency Exit Seats so are regarded as a standard seat priced at £20.

I wonder how long it will be before P&O realise they are missing out on revenue and change the wording to Bulkhead seat not Emergency Exit seat.

[NauticalMiss]

As another has mentioned row 1 seats are charged at £20 not the £60 you were adamant was the cost. Having spoken to P&O did you get a refund ?

 

Hi, P&O says that Row 1 seats on the Thomas Cook Airbus are charged at £60 and that no refund will be given. They say that it's because those particular seats are emergency exit seats which I pointed out was incorrect. There is a wall between the seats and the exit doors, as said doors are located in the galley. Then she changed her tune and said it was because those seats had additional leg room. However, according to the Advice Centre, there is no additional charge for such seats in Premium; just a charge for standard (£20). I am taking it with 'Customer Services' - wish me luck :(

[mickey89]

Hi, P&O says that Row 1 seats on the Thomas Cook Airbus are charged at £60 and that no refund will be given. They say that it's because those particular seats are emergency exit seats which I pointed out was incorrect. There is a wall between the seats and the exit doors, as said doors are located in the galley. Then she changed her tune and said it was because those seats had additional leg room. However, according to the Advice Centre, there is no additional charge for such seats in Premium; just a charge for standard (£20). I am taking it with 'Customer Services' - wish me luck :(

 

Totally agree with you, Thomson have an emergency exit the other side of the bulkhead exactly the same as TC so should be same price - £20. Go for it and don't accept a brushoff, go to the top and threaten your future loyality.

 

Gymbod- you should do the same, best of luck to you both. They should apply their rules correctly and fairly.

Edited September 5, 2016 by mickey89

[Gymbod]

Originally Posted by NauticalMiss View Post

Hi, P&O says that Row 1 seats on the Thomas Cook Airbus are charged at £60 and that no refund will be given. They say that it's because those particular seats are emergency exit seats which I pointed out was incorrect. There is a wall between the seats and the exit doors, as said doors are located in the galley. Then she changed her tune and said it was because those seats had additional leg room. However, according to the Advice Centre, there is no additional charge for such seats in Premium; just a charge for standard (£20). I am taking it with 'Customer Services' - wish me luck

 

otally agree with you, Thomson have an emergency exit the other side of the bulkhead exactly the same as TC so should be same price - £20. Go for it and don't accept a brushoff, go to the top and threaten your future loyalty.

 

Gymbod- you should do the same, best of luck to you both. They should apply their rules correctly and fairly.

 

Thanks I will do, how can they call them emergency exit seats if there are no doors?

Just had a look on SeatGuru https://www.seatguru.com/airlines/Thomas_Cook_Airlines/Thomas_Cook_Airlines_Airbus_A330-200.php they say that the legroom may be restricted due to the bulkheads in row1!

Nauticalmiss - did you speak to the flight department or to a Customer advisor?

Edited September 5, 2016 by Gymbod

[NauticalMiss]

Hi Gymbod. I spoke to the Flight Department. Have sent a complaint via email to customer services. Currently we have three cruises with P&O over the next year, and we have never made any complaint in the past - but this situation is ridiculous. Thomson and Thomas Cook offer the same product, i.e. Premium Economy seats, but P&O levy two (very) different additional charges for that product. :mad:

[NauticalMiss]

Totally agree with you, Thomson have an emergency exit the other side of the bulkhead exactly the same as TC so should be same price - £20. Go for it and don't accept a brushoff, go to the top and threaten your future loyality.

 

Gymbod- you should do the same, best of luck to you both. They should apply their rules correctly and fairly.

 

Hi Mickey89 - I am so furious that I can't accept a brush-off. Have started via customer services but am happy to go to the top if their resolution is not acceptable. Ridiculous situation.

[Gymbod]

Hi Gymbod. I spoke to the Flight Department. Have sent a complaint via email to customer services. Currently we have three cruises with P&O over the next year, and we have never made any complaint in the past - but this situation is ridiculous. Thomson and Thomas Cook offer the same product, i.e. Premium Economy seats, but P&O levy two (very) different additional charges for that product.

 

Hi NauticalMiss

 

I am about to complain too as these are not emergency exit seats, I was prepared to leave it if they were emergency exit seats (although not happy) but they are exactly the same as Thomson at £20.00, exit behind the wall . I tried to call my cruise specialist advisor but she's not in at present. I prefer to wait for her, she may not be able to help but will point me in the right direction. Let me know how you get on, any others that have paid this should do the same!:mad:

[Gymbod]

Result :D- I managed to get through to my personal cruise specialist advisor and she checked out my concerns and agreed with me and has given me OBC to the value of the extra payment which I helps as I don't have much for this cruise so would have spent this onboard anyway :cool:

[davenew]

Dreamliner is 3,3,3 so A,B,C,D,E,F,G,H and presumaby J ??

 

But not in premium - 2-3-2, hence A, C and G and J

[mickey89]

Congratulations Gymbod, that's the correct result.

Why don't you start a thread explaining to others as I'm sure P&O will not be proactive in offering refund to those that don't complain.

[Gymbod]

Thanks Mickey89 that's a good idea

NauticalMiss have you had any success with yours?

 

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[NauticalMiss]

Thanks Mickey89 that's a good idea

NauticalMiss have you had any success with yours?

 

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Hi Gymbod. No. No news yet. P&O have declined to refund the difference. I explained that I have no problem paying to book my seat, but £60???? When Thomson passengers are paying £20 for the same product???? I am a patient woman but am feeling a little peeved right now.............:(

[Gymbod]

Hi Gymbod. No. No news yet. P&O have declined to refund the difference. I explained that I have no problem paying to book my seat, but £60???? When Thomson passengers are paying £20 for the same product???? I am a patient woman but am feeling a little peeved right now.............:(

Have they not offered you OBC for the difference?😨

 

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[NauticalMiss]

Thanks Mickey89 that's a good idea

NauticalMiss have you had any success with yours?

 

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Hi Gymbod. Quick question - which flight have you booked Row 1 seats for? Is it Gatwick to Barbados/St Lucia? The reason I ask is that P&O have refused my verbal request to refund the difference. And now they have refused my written request. By year end, we will have spent over £10,000 with P&O this year. Last year, we also spent over £10,000; and next year we have two cruises booked already, costing almost £9,000 between them. To say that I am somewhat disappointed is an understatement :mad:

[davenew]

Hi Gymbod. Quick question - which flight have you booked Row 1 seats for? Is it Gatwick to Barbados/St Lucia? The reason I ask is that P&O have refused my verbal request to refund the difference. And now they have refused my written request. By year end, we will have spent over £10,000 with P&O this year. Last year, we also spent over £10,000; and next year we have two cruises booked already, costing almost £9,000 between them. To say that I am somewhat disappointed is an understatement :mad:

 

Just shows you what they think about "Loyalty".

[Gymbod]

Hi Gymbod. Quick question - which flight have you booked Row 1 seats for? Is it Gatwick to Barbados/St Lucia? The reason I ask is that P&O have refused my verbal request to refund the difference. And now they have refused my written request. By year end, we will have spent over £10,000 with P&O this year. Last year, we also spent over £10,000; and next year we have two cruises booked already, costing almost £9,000 between them. To say that I am somewhat disappointed is an understatement :mad:

Hi NauticalMiss it's Gatwick/St Lucia on TC. I also quoted that the leg room is classed as restricted due to the bulk head on seat guru and my advisor also agreed - they need to change the pricing accordingly to match Thomson as they are NOT emergency seats either.

 

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Edited September 8, 2016 by Gymbod

[Gymbod]

Hi NauticalMiss have you got your seat price problem resolved yet?

 

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[NauticalMiss]

Hi NauticalMiss have you got your seat price problem resolved yet?

 

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Hi Gymbod. Apologies for not replying; have enjoyed nice weekend away :). I have sent a letter to Christopher Edgington's office; am very interested to see what happens. I have been very loyal to P&O and as a shareholder I know they have to watch profits, etc, but I feel seriously aggrieved. This dubious classification adopted by TC is simply daylight robbery. I hope you don't mind, but in my letter I stated that a fellow passenger (i.e. you!) had just called her PCA and received OBC as a goodwill gesture with no problem. Obviously no names provided. But the disparity in service levels is astonishing, don't you think? Same product, same problem, different outcome. Not good enough. Will keep you posted ;)