Can't get MSC to refund our money

[twoflyers]

Unexpectedly, we received a refund check in the mail from MSC.

 

 

Sent from my iPhone using Forums

 

So glad to hear you have been made whole.

 

And KUDOS to you for your calm and measured response to "why would you" ers! :rolleyes:

[LMaxwell]

So glad to hear you have been made whole.

 

And KUDOS to you for your calm and measured response to "why would you" ers! :rolleyes:

 

I didn't even see a reason listed that he did it in the first place other than they like using cash.

[63galaxie]

They told you to expect a refund, you get a check, and it is unexpected? Come on. I'm not defending any company holding on to someones money and using the float, but buying OBC and not knowing the method how you'd be refunded the difference is on you, not them. Glad it got resolved, but next time keep your money as yours and don't go having to chase it around.

 

 

It was unexpected, not because it was a check, but because our TA had talked to MSC (again) the day before, and he was told (again) that they didn't know when a refund would be forthcoming. Thanks for the suggestions.

 

 

Sent from my iPhone using Forums

[63galaxie]

I didn't even see a reason listed that he did it in the first place other than they like using cash.

 

 

Isn't that reason enough?

 

 

Sent from my iPhone using Forums

[63galaxie]

So glad to hear you have been made whole.

 

 

 

And KUDOS to you for your calm and measured response to "why would you" ers! :rolleyes:

 

 

Thank goodness for an understanding voice (yours), and for not making assumptions. And, I'm grateful for your kindness.

 

 

Sent from my iPhone using Forums

[jerseyaxn]

Im glad so many of you like to critizepeople instead of helping them or just keeping quiet .im glad you all know everyyhing

 

Sent from my SM-G928T using Forums mobile app

[63galaxie]

Does MSC use US Dollars or Euros?

 

 

We paid in US currency, and we were refunded in kind. This was our first cruise with MSC, and, of course they sail internationally, but that's all I know.

 

 

Sent from my iPhone using Forums

[63galaxie]

Im glad so many of you like to critizepeople instead of helping them or just keeping quiet .im glad you all know everyyhing

 

Sent from my SM-G928T using Forums mobile app

 

 

It's ok. It's not worth arguing over. I learned long ago that folks will be the way they are.

 

 

Sent from my iPhone using Forums

[MISTER 67]

MSC does have a problem with refunds. We cancelled a cruise in May with them and it took a few calls including asking for a supervisor to get our deposit back. All in all it took 3 weeks. I've cancelled numerous cruises with other lines and usually have my deposit back with a credit on my credit card in 2 days.

It does leave a bad taste in your mouth, there is no reason at all to take that long with a refund on your credit card.

MSC needs to correct this policy ASAP if they want to build a loyal following here in the states.

Edited September 17, 2016 by MISTER 67

[riclop]

MSC does have a problem with refunds. We cancelled a cruise in May with them and it took a few calls including asking for a supervisor to get our deposit back. All in all it took 3 weeks. I've cancelled numerous cruises with other lines and usually have my deposit back with a credit on my credit card in 2 days.

It does leave a bad taste in your mouth, there is no reason at all to take that long with a refund on your credit card.

MSC needs to correct this policy ASAP if they want to build a loyal following here in the states.

 

You are correct , it does take them too long to issue a refund but it's because there bank is in Italy and it takes a while.

[cruiseguyinorl]

Does MSC use US Dollars or Euros?

 

US Dollars when sailing from the US. Euros in Europe.

 

Bret

[nikkiw60]

How do you get a deposit back? Usually if you cancel something you forfeit the deposit?

 

 

Sent from my iPhone using Forums mobile app

[jerseyaxn]

Thats not true if you do it before final payment you usally get it back

 

Sent from my SM-G928T using Forums mobile app

[nikkiw60]

Not sure it's the same for US in the Uk? But maybe some one will correct me?

 

 

Sent from my iPhone using Forums mobile app

[nikkiw60]

If in the States you get your deposit back before final payment if you cancel that will explain how all of a sudden loads of cabins become available in the last few weeks before departure date?

 

 

Sent from my iPhone using Forums mobile app

[MISTER 67]

You are correct , it does take them too long to issue a refund but it's because there bank is in Italy and it takes a while.

 

I don't care if their bank is on the moon, in these days of electronic transactions there is no way that the refunds should be as slow as they are.

[jerseyaxn]

Yes in the states you get the deposit back if you cancel before final payment

 

Sent from my SM-G928T using Forums mobile app

[geezer466]

Not sure I understand what is going on here.

 

Did a week on Poesia last November and once one board used the terminals to transfer funds with my debit card tomy onboard account.

 

On the last day there was around 50 Euro's left so I attended guest services and they paid this over in cash.

 

Has the procedure changed as we are due on again this coming November.

[manmtnmike]

FYI: Although this may not be what happened here, there are 2 types of OBC: refundable and non-refundable. It behooves us to check when on board esp. when issued by 3rd parties...

 

Also, the casino-cash-out has always worked for me regardless, because of their desire for you to invest in unregulated (unlike US casinos) slot machines.

 

Live and learn;)

 

Mike

Edited September 28, 2016 by manmtnmike