Canceling onboard?

[lightsleeper]

I know you can book a future cruise while on board. I have three cruises scheduled for the future and need to cancel one of them. I would also like to transfer the deposit from that cruise to a payment for one of the other cruises

Can this be done on board so that I can show the rep the reservations I am referring to, or is it best to just "call" Celebrity and handle everything over the phone

 

Thanx

[ECCruise]

I would say call. Can be done in a couple of minutes instead of (often) waiting or getting an appointment on the ship. Plus, on the phone they would maybe be more conversant with the process than the onboard sales reps.

[Wine-O]

I would call. You may have to have the cancelled cruise deposit refunded to your credit card, but they can tell you over the phone if this can be done.

[Jade13]

I am pretty sure I have transferred a reservation while onboard, but it was a while ago and before it was transferred to an outside agent.

 

 

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[CHEZMARYLOU]

We tried to move a reservation while on board to another cruise and the future cruise consultant said he could not do it.

[rose6]

If you are a Captain's Club member, just call them and they will transfer the deposit under the current booking number to your new cruise choice.

[TeaBag]

Asked on Equinox in Oct if we could cancel a cruise and were told no. As others have said, it is very easy to do this by phone. The Captains Club # is 1-800-760-0654