UNBELIEVABLE Customer Service on the Jade - Do you have arthritis or bad knees?

[pcakes122]

I have made note of the people involved. Like you I have a bad knee and have a mobility scooter. I will be sailing on the Jade in May for 22 days and will ask for the thicker lounge cushion. It will make my life a whole lot easier. Thank you for the information and for the post.:)

THIS made my day!! Enjoy your cruise on the beautiful Jade with a fabulous team! Please send my best regards to Kat & team! :)

[aeroo777]

What a great story! This is why we love NCL. We’ve seen some nasty looking couch cushions on Royal Caribbean ships, but never on Norwegian. Also, twice we’ve encountered sunken, uncomfortable mattresses on NCL and they were promptly replaced with nice supportive mattresses. I suspect they have a “mattress team” as well, either onboard or onshore.

[jaja]

I really should have credited all folks involved in my original post! :) Below are the folks who worked together to make this happen for me (without telling me in advance.) The delivery of the cushion to my stateroom was done as a SURPRISE! :)

Access Officer: Katherine (Kat) Quiestas-Kabiling

Executive Housekeeper: Christopher Wright

Upholstery Team: James Layug and Benjamin Daag

 

And a big shout out to the other "elves" who knew about this but didn't tell me:

 

Concierge: Omar O'Besso

Butler: I Putu Suardika

Room Steward: Renato Suela (the BEST! :) )

An altogether awesome team that made my first Jade cruise a wonderful experience all around! :) (We shall not speak of the casino LOL)

 

Just a note..I believe the Executive Housekeeper's correct name was Nicolas Christopher..:confused:

[Vyhanek]

THat's amazing. Makes me want to check out the Jade now!

[Mom2B&Z]

Love it!

I’m an OT and know so many simple and low cost tricks to help mobility, but never see them used on ships.

 

 

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[Brandi7240]

Thank you for posting the information. My mobility issues are like yours and since I will be cruising on the Gem in May, I will inquire about the cushions. Very helpful....thanks.

[pcakes122]

Just a note..I believe the Executive Housekeeper's correct name was Nicolas Christopher..:confused:

Why do you say this? I was provided his name in writing by the Access Officer Kat and I spoke to him on the phone and he introduced himself as "Chris."

[pcakes122]

Thank you for posting the information. My mobility issues are like yours and since I will be cruising on the Gem in May, I will inquire about the cushions. Very helpful....thanks.

These cushions are on the Jade - but perhaps if you show the photos to the Access Officer on the Gem, they can arrange to do the same! I will be on the Gem in November for 16 days, so you would be doing us both a huge favor! :)

[jaja]

Why do you say this? I was provided his name in writing by the Access Officer Kat and I spoke to him on the phone and he introduced himself as "Chris."

 

If it the same person..he was on the Gem (for a long time) and then the Jade (I saw him last October)..he uses the name "Chris"....maybe I am wrong..and it was someone else...but Nicolas Christopher has been Executive Housekeeper on the Jade since at least last fall ..(maybe someone else was filling in ?? on your sailing or just confusion with the name ?:confused:)..

[pcakes122]

If it the same person..he was on the Gem (for a long time) and then the Jade (I saw him last October)..he uses the name "Chris"....maybe I am wrong..and it was someone else...but Nicolas Christopher has been Executive Housekeeper on the Jade since at least last fall ..(maybe someone else was filling in ?? on your sailing or just confusion with the name ?:confused:)..

I just rechecked the paper I was given by Kat. She clearly wrote "Christopher Wright" (see below.) So, perhaps his full name is Nicholas Christopher Wright and he goes by Chris? Or maybe your friend has moved on to another ship? Sorry, I don't know the answer.

 

[jaja]

I just rechecked the paper I was given by Kat. She clearly wrote "Christopher Wright" (see below.) So, perhaps his full name is Nicholas Christopher Wright and he goes by Chris? Or maybe your friend has moved on to another ship? Sorry, I don't know the answer.

 

 

Thanks for posting....I don't know what to make of it...all I can assume is someone else was in that position then..thanks for clarifying...;)

[ElaineKeagy]

How refreshing to see a positive post about customer care on NCL especially in light of today’s new one about mean old customer care because the OP didn’t understand “up to 500 OBC on certain sailings” doesn’t mean “full $500 OBC on all sailings”.

Thank you for taking the time and effort to write this post.

 

 

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[YoHoHo]

Thanks for posting your great experience, pcakes122. Customer Service that is beyond expectations, from any cruise line. I can appreciate the need and helpfulness that this cushion provided. Not a matter of CS "treated me special" but they responded identifying a real problem, the team came up with a workable solution and then created it. Problem resolved. Well done.