Princess Failure

[schittenden]

2 hours ago, Mike45LC said:

I had looked into the free cruise once.  I did not want the inside cabin, and I wanted to pay the difference between the book rate for the inside and the mini-suite.  Princess was willing to give me something like a $400 pp credit against my upgrade -- $400 being some secret really discounted fare that Station was going to pay them.  The best rate they would give me, less the lousy $400 credit, was NOT as good a fare as what the Princess Casino would give me.  So I passed on the "free" cruise.

 

On the other hand, a friend of mine who was happy with an inside took the free cruise offer and loved it.

 

Bottom line:  I don't know about the credit that the OP was supposed to get, but the "free offer" is only good if you are happy with an inside cabin.  Once you upgrade, the savings disappear.  Buyer beware!!

 

 

 

The cruise was still a deal. For three in a balcony, we paid about 1/3 of the current price on the Princess website at the time we booked. 

[RDC1]

1 hour ago, schittenden said:

 

Why? Should I just drop $200 wherever I go because $200 doesn't matter? I can provide my address if it matters so little to you that you'd like to just throw it away. 

another poster that has actual experience with the type deal you accepted has indicated that his experience is exactly what you were told on the phone. that once you upgraded the 100 deposit was not collected and as such not available to be refunded as obc. the amount you paid was only the upgrade amount.

 

the other posters description is post 18.

Edited February 2, 2019 by RDC1

[RDC1]

1 hour ago, schittenden said:

 

You keep saying the terms are set by Station Casinos, but I don't think that is right. I think Princess sets the terms based on the player's history with Station Casinos and how Station rates them. 

princess is the executing agent based upon station casinos program 

[pris993]

I had a similar experience a few years back, I was working with a travel agency, agency was sold, new one decided not to honor the obc we have been promised.  I sent the agency an email from the ship when we did not get the credit.  I followed up after the cruise and was told then they would give us a credit on next cruise.  I elected not to book them again, but I did not go on cruise critic to discuss it.  I was just amazed the energy being put in here over $200, when the two hundred was promised by a casino.... would guess much more than two hundred was lost at the casino... just my opinion.   Sorry if it bothered you.   

[schittenden]

13 hours ago, atdahop said:

I have been thinking about taking the Station Casino offer of the free cruise for the past six months but cannot get past the offer that is supposed to be "free", yet expects me to pay $100 per person to book.  I too called the customer service number and was told that the initial $100 per person would be returned in OBC.  If you upgraded to a balcony then I think you paid the premium to upgrade plus the $100 OBC deposit.  At least that how the pricing looks to me.  This is one of the reasons that I did not book yet, you cannot get a definitive answer. 

On the booking site it shows $0 for an interior and $315 for a balcony, yet when I do a mock booking it then shows $100 per person for an interior and $415 for a balcony.  Doesn't that seem to you that they are charging the $100 for the deposit plus the cost of the balcony.  Is this what you paid?

 

6 hours ago, RDC1 said:

another poster that has actual experience with the type deal you accepted has indicated that his experience is exactly what you were told on the phone. that once you upgraded the 100 deposit was not collected and as such not available to be refunded as obc. the amount you paid was only the upgrade amount.

 

the other posters description is post 18.

 

Or post 12, which describes an experience with the same promotion and same booking website in which the $100 was added to the stated upgrade fee. Also, what you (and post 18) say is not what Princess said when I spoke to them before the cruise and not what happened when I booked a prior cruise on the same offer. Nor is it consistent with the email booking confirmation that shows an entitlement to OBC. It is also not the story Princess is giving now. They are saying I should have been charged $200 more and received the OBC. They are not saying that because we upgraded, we were not charged a deposit and therefore are not entitled to OBC. 

[Ombud]

19 hours ago, schittenden said:

They are saying I should have been charged $200 more and received the OBC. 

Sweet! I'd rather have the $200 discount than higher bill & 200 OBC

[satxdiver]

Three things I learned a long time ago.  First always read the fine print to avoid surprises.  Second have everything in writing on their letterhead.  Third ask lots of questions before putting down the money.  I have no idea if the OP followed these three rules and perhaps they did.  I am just saying what my rules are in financial transactions.