MSC changed our chosen cabin, please help!

[travellingonMSC]

We are going on our first med cruise June on the MSC Seaview.

 

We selected our cabin, as we wanted a high cabin on upper decks so we upgraded to the fantastica experience, we chose cabin 15205.

 

But we've just received an email to say that the cabin number has changed to 13024 which is 2 decks lower and not our chosen side of the ship.

 

Are MSC allowed to move us after we paid extra and selected a certain room? any help or advice would be most appreciated.

Edited April 26, 2019 by travellingonMSC
miss info

[Epos Man]

as long as its still a fantastica graded cabin then yes

[ready2cruzagain]

23 minutes ago, travellingonMSC said:

We are going on our first med cruise June on the MSC Seaview.

 

We selected our cabin, as we wanted a high cabin on upper decks so we upgraded to the fantastica experience, we chose cabin 15205.

 

But we've just received an email to say that the cabin number has changed to 13024 which is 2 decks lower and not our chosen side of the ship.

 

Are MSC allowed to move us after we paid extra and selected a certain room? any help or advice would be most appreciated.

 

I don't think anyone here can help you.  Call MSC or whomever you booked with immediately and demand your cabin back.

[Beamafar]

15205 is a balcony cabin and 13024 is an inside - are you sure you've given us the correct cabin numbers?   MSC would not change you from a balcony to an inside.

[travellingonMSC]

Thank you for all your replies.

 

13024 looks like a balcony cabin: https://www.icruise.com/cabins/msc-cruises-msc-seaview-cabin-13024.html

 

I have contacted Thomas Cook and MSC and they will call me back hopefully with some good news

[Epos Man]

13024 is a balcony Beam on the seaview at the front  and is a wellness on the 2019 plans

 

15205 is at the rear

 

[Epos Man]

3 minutes ago, travellingonMSC said:

Thank you for all your replies.

 

13024 looks like a balcony cabin: https://www.icruise.com/cabins/msc-cruises-msc-seaview-cabin-13024.html

 

I have contacted Thomas Cook and MSC and they will call me back hopefully with some good news

the new cabin is a wellness grade cabin but you will not get the wellness perks as far as i know

[Beamafar]

My apologies - I read 13064 on the plans as 13024!  You've been 'upgraded' to an Aurea cabin which often happens with MSC as Fantastica cabins sell better than Aurea.

[SeaSunset22]

I agree it is a balcony cabin. MSC have upgraded you to an Aurea cabin. In my opinion (but appreciate we are all different) it is a better situated cabin. It will not have the large overhang from deck 16 and therefore will get more sun on the balcony (unless you particularly wanted a shaded balcony). It will be quieter as you will have cabins above and below whereas the cabin on deck 15 will have the pool deck. Deck 16 aft is also where all the deck parties are held which can be quite noisy.

Good luck in getting it changed if that is what you prefer.

 

[Beamafar]

6 minutes ago, ikea logistics said:

13024 is a balcony Beam on the seaview at the front  and is a wellness on the 2019 plans

 

15205 is at the rear

 

 

Yep ... I was typing when you posted, IL.  It's now showing as an Aurea on the plans:

 

 

One major positive (IMHO) is that you get MyChoice dining - the only Aurea perk that comes with the cabin upgrade and which can't be purchased!

Edited April 26, 2019 by Beamafar

[Epos Man]

 

Just now, Beamafar said:

 

Yep ... I was typing when you posted, IL.  It's now showing as an Aurea on the plans:

 

 yep and seems they are removing the wellness from all of the ships and making them aurea

 

[travellingonMSC]

ok great, after reading your comments I think we will stay in cabin 13024

[ready2cruzagain]

1 hour ago, travellingonMSC said:

ok great, after reading your comments I think we will stay in cabin 13024

 

Good idea! I would much rather have the anytime dining that comes with it.

[DCGuy64]

2 hours ago, travellingonMSC said:

ok great, after reading your comments I think we will stay in cabin 13024

Not sure if this is true on that ship, but its sister ship the Seaside has an exclusive solarium for Aurea passengers and its own bar. We personally found the Aurea experience to be a great deal and hope you enjoy your cruise.

[Epos Man]

you don't usually get the perks of the aurea experience on an upgrade from the company just the cabin

 

[JAGR]

Just now, DCGuy64 said:

Not sure if this is true on that ship, but its sister ship the Seaside has an exclusive solarium for Aurea passengers and its own bar. We personally found the Aurea experience to be a great deal and hope you enjoy your cruise.

That's true if they bought the Aurea experience.  While Bea is correct that they will get the dining perk that comes with that class room, they will not have Aurea experience on their cards, so can't use the Top 19 solarium, unfortunately, or get any other normal Aurea perks.  Their cards will show as Fantastica experience.

[DCGuy64]

3 minutes ago, JAGR said:

That's true if they bought the Aurea experience.  While Bea is correct that they will get the dining perk that comes with that class room, they will not have Aurea experience on their cards, so can't use the Top 19 solarium, unfortunately, or get any other normal Aurea perks.  Their cards will show as Fantastica experience.

I stand corrected. Go raibh maith agat, JAGR!

[JAGR]

5 minutes ago, DCGuy64 said:

I stand corrected. Go raibh maith agat, JAGR!

Sláinte is táinte!

[Beamafar]

8 minutes ago, DCGuy64 said:

I stand corrected. Go raibh maith agat, JAGR!

 

Maith thú, DCGuy ... you never listed Irish among your many languages!

[DCGuy64]

Just now, Beamafar said:

 

Maith thú, DCGuy ... you never listed Irish among your many languages!

Haha, that's because I'm not fluent. I've been studying it for years and it's quite difficult. My Japanese is actually much better than my Gaeilge.  Labhraím but not very well (yet). I've been wanting for years to spend a long holiday in the Gaeltacht.

[Beamafar]

4 minutes ago, DCGuy64 said:

Haha, that's because I'm not fluent. I've been studying it for years and it's quite difficult. My Japanese is actually much better than my Gaeilge.  Labhraím but not very well (yet). I've been wanting for years to spend a long holiday in the Gaeltacht.

 

It's a stunningly beautiful, unspoilt region where, unfortunately, the language is slowly dying as young people don't want to use it.  However, it's the place to be to get a real sense of all things Irish, culturally and spiritually.

 

(Apologies to the OP for wandering off-topic).

Edited April 26, 2019 by Beamafar

[DCGuy64]

21 minutes ago, Beamafar said:

 

It's a stunningly beautiful, unspoilt region where, unfortunately, the language is slowly dying as young people don't want to use it.  However, it's the place to be to get a real sense of all things Irish, culturally and spiritually.

 

(Apologies to the OP for wandering off-topic).

Bea: I've only been to Eire once, must go again! My wife has never been so we'll have to. People there were unfailingly kind, everywhere. Saw Dublin, County Kerry, County Clare, Dingle, Kildare (where my great-great-grandfather was from), such good memories. More to come, hopefully.

Yes, apologies to the OP. I'm very excited to hear what the impressions of the Seaview are. I think it's nice he/she was upgraded to an Aurea balcony. Who knows, maybe MSC will offer a discount on the actual Aurea package with all of the perks. (back on topic now)

[Beamafar]

Unfortunately MSC doesn't offer that opportunity, DCG.  I, too, am interested in hearing about Seaview experiences;  we're booked on her for Aug/Sept.  Really looking forward to sailing on such a different style ship to the regular MSC ones.

[Epos Man]

well i'm on her sister ship in june

[Beamafar]

No offence, IL, but I reckon that Seaview (in the Med) will be a different experience from Seaside (in CS).  I'm hoping to see drinks and food menus from Seaview (which will differ from those on Seaside).  However, I do 'get' what you mean (assuming that you mean that you, too, will be sailing a different style ship).

 

I do hope that you enjoy your time onboard Seaside;  I'm looking forward to doing another US-based sailing in October (on Meraviglia).

Edited April 26, 2019 by Beamafar