Allure of the Seas ~ Recourse

[TechPotato]

18 hours ago, RW_MI said:

 

So are you saying they're going to cancel some cruises for which they've already announced a changed itinerary? 

2) they're waiting to get a better idea when the recently damaged dry dock will be repaired and available and hope to be able to cancel a single November or early Dec cruise for repairs (I think I read that it might be able to be fixed in one week, but I'm not sure and anything but an expert on azipod repairs!)

3) they already know that they're taking it out of commission sometime in Nov or early Dec but haven't announced it yet

 

 

We are on the Nov 17th sailing, which seems the most likely victim, along with the 10th and the 3rd (the next one is US Thanksgiving). 

 

A few weeks ago I would have said you were being cynical. Until THEY cancel  our cruise there is no way to make alternate arrangements.

 

[gbcruise]

On 5/5/2019 at 7:21 AM, Nashna said:

I'm sure that all of us will adapt to the circumstances.  We intend to go and have a wonderful cruise.  However, the fact remains that RCCL is responsible for this situation and should do more to compensate the passengers.  

Except the cruise contract says clearly changes can be made if necessary. I feel for you, changes are disappointing, however every business does not owe anything to a consumer. In travel especially, its very subjective. Enjoy the cruise you are on. And all lines could potentially have this problem, it just depends on the circumstance on how they, or if they, compensate.

 

[Goofyfanatic]

Recently got a message from a friend that follows the boards about the possibility of my DW and myself might not be able to go to Havana on our upcoming cruise at the end of the month. This is due to the current administration...well not to get political.

 

I take cruises for two different reasons. 1-for the ship or 2-for the ports. This was for the ports, never been to Key West and really want to see Havana. Empress would be the last ship that I would book a cruise on if it wasn't for the port.

 

My response to them was it is what it is and we will just sit back and relax on the ship if it happens. I will still be on vacation, there will still be a pool, casino, spa and lots of food. Oh and no work!

 

My advice to everyone that is effected, just enjoy your vacation and try your best to make the best out of it. You unfortunately have no control over it.

[coppermouse]

 

 

 

On 5/4/2019 at 3:32 PM, Nashna said:

Drastic schedule changes due to mechanical problems on the Allure call for valid consumer complaints.  Our sailing originally had stops in St. Kitts, St. Thomas and Nassau.  Due to the propulsion issues onboard, the itinerary now shows St. Kitts with a five hour reduced time in Nassau, and the cancellation of St. Thomas which was replaced by San Juan with a 2 pm departure.  I have no interest in going back after 6 stops in Puerto Rico.  We were already considering staying on the ship in Nassau.  Now, with the cancellation of the port of St. Thomas and a 2 pm departure from San Juan, there is very little that we can do with children.  Royal Caribbean has refused passengers on non-refundable fares refunds or the ability to change their itinerary even if they have not made their final payments.  Frankly, at this point we are stuck. I think that each and every one of us affected should call and demand compensation.  If an airline cancels a flight due to weather or airport conditions there is no refund.  However, if it is for mechanical reasons they have to compensate the traveler.     Royal Caribbean needs to understand that travelers have other options and they will lose future repeat business.  Their inability to fix a mechanical issue that was known years ago is the cause of this problem.  The cruise contract allows  RCCL to change ports.   Perhaps, we should call RCCL to complain as well as urge our congressmen to change the law to force cruise ships to adhere to the same rules the airlines have been forced to abide by.  If the cruise line's maintenance issues cause a port cancellation, passengers should be compensated.  

 

 

[John&LaLa]

On 5/5/2019 at 9:08 AM, brillohead said:

But the cruise isn't cancelled.  The itinerary is altered, but they're still leaving on the same date and they're still returning on the same date.  You're still receiving a 7-day cruise. 

When a flight is delayed but still takes off, there isn't any compensation owed by the airline. 

 

Same with this cruise -- it's still taking off and returning when and where it's supposed to, and that's pretty much all you're "entitled" to receive per the cruise contract.  

Whine and moan all you want, but it is what it is.  That's just cruising.  

 

Some insurance policies pay for itinerary changes.

[lovescats5]

 However, if it is for mechanical reasons they have to compensate the traveler.

The airlines do not have to compensate the traveler.  We were booked thru DFW on AA and had mechanical failure with a fuel gage.  They eventually put us on a different flight but routed us to NY instead of NJ but sent out luggage to NJ.  We received no compensation from AA except a different flight to a different city.  We had to get a cab to get us to NJ to pick up luggage and then to out hotel.  We were scheduled to arrive in NJ at 5 pm and finally picked up luggage to 1 am.  Were we upset?  You bet  but did it ruin our cruise?  Not a chance.  We were just glad we always fly in a day early just in case.  To have RCI change the stops might be a different story but we do not cruise for the stops.  We cruise to get away from home and the responsibilities for a week.  I hope you do not let the changes affect the good time you could have by just being on vacation.

[Arzeena]

Food for thought for compensation happy people:

If the ship of life makes drastic changes because something went off the track, who do we ask for for compensation?

Why dos there have to be a compensation for everything and never an attempt to make the most from what you have?