Urgent help- Need email to send special needs form back to celebrity

[fragilek]

Hi my TA has sent me an email saying I have to complete and return a signed special needs form with the next 72hrs (that was friday) or I may loose my room.

I asked will I send back to her and she said no to celebrity, but I cannot find the email to send it too.  I cannot search the site or use the link on the from as I am in the UK and blocked from the USA site.  I am away all tomorrow  at my daughter graduation and I am a little worried about leaving this until Tuesday.

 

Any one know what email this goes to?  

 

Thanks

[jelayne]

This is what I found on the US site.

[wwcruisers]

I would call your TA back and ask her how to proceed. Not to be harsh here, but it sounds like she has taken something that should be HER problem, and made it YOUR problem. 🤔

[fragilek]

Thanks for the replies, I will send to the address above.  I will contact my TA if I don't solve this but I am away all tomorrow so I wouldn't get her until Tuesday.

 

Just worried they will take the rooms away as I have upgraded and taken 2 adapted cabins thus celebrity might assume we are just abusing the system and take them away.  Although they were up for open sail when we moved to them so not sure if they will be actually requiring the form or not. 

[Fogfog]

IF you can prove you need the accessible cabins--they won't move you. 

IF you are booked there..and don't need it (wheel chair/scooter)...then they will move you if they need the room for a pax with mobility issues.

There IS a scam amongst some pax that intentionally book cheaper accessible cabins in hopes that they will be Bumped and get "upgraded" 

Honestly if you have used this TA before--shouldn't he/she have the docs that prove you have mobility issues (wheel chair/scooter) --- ? that he/she can send it on? 

 

[fragilek]

I have never used this or any USA TA before.  When we booked there where no adapted cabins left (that we could afford) , at that stage I was only looking for 1 for me and as my husband helps me a lot I knew we could manage, without it. 

 

Since we booked my MIL has had a double knee replacement and a setback in one knee where she has had to go back in for a further opp on it so is struggling a bit at the minute (using crutches to get about and a shower seat in her shower.)

 

Additionally, since booking, I have spent 7 months in hospital last year with Leukemia - almost though this trip wouldn't happen- this has left me weakened so struggling a bit more than usual with my MS thus the timing of these coming free is amazing for us.   That's why I don't want to loose them I think it will really help enhance this very very special holiday -  We are celebrating my remission, my youngest daughter and boyfriends graduation and both daughters and their fiances recent engagements.  Also with my mum and my MIL  - cant wait!!

[ellie84]

7 hours ago, fragilek said:

Hi my TA has sent me an email saying I have to complete and return a signed special needs form with the next 72hrs (that was friday) or I may loose my room.

I asked will I send back to her and she said no to celebrity, but I cannot find the email to send it too.  I cannot search the site or use the link on the from as I am in the UK and blocked from the USA site.  I am away all tomorrow  at my daughter graduation and I am a little worried about leaving this until Tuesday.

 

Any one know what email this goes to?  

 

Thanks

 

Hi there, just wanted to say that the email address for UK guests to send through special needs forms to Celebrity is as follows:

 

specialistservicesuk@celebritycruises.com

 

Good luck 🙂

[jelayne]

1 hour ago, ellie84 said:

 

Hi there, just wanted to say that the email address for UK guests to send through special needs forms to Celebrity is as follows:

 

specialistservicesuk@celebritycruises.com

 

Good luck 🙂

I believe the OP booked with a US travel agent and therefore needs to return the form to the US special needs department .  I’m sure with the US and UK addresses that the OP will be taken care of.

[varoo]

11 hours ago, fragilek said:

Hi my TA has sent me an email saying I have to complete and return a signed special needs form with the next 72hrs (that was friday) or I may loose my room.

I asked will I send back to her and she said no to celebrity, but I cannot find the email to send it too.  I cannot search the site or use the link on the from as I am in the UK and blocked from the USA site.  I am away all tomorrow  at my daughter graduation and I am a little worried about leaving this until Tuesday.

 

Any one know what email this goes to?  

 

Thanks

 

Send it to either the Celebrity US  or Celebrity UK  Special Needs address (depending on which location you booked with) and cc (copy) to your travel agent.

 

 

For Celebrity UK

Special services contact details 

Phone: (0)1932 834194
Email: specialistservicesuk@celebritycruises.com 

To arrange accessibility services before your cruise, simply complete our Celebrity Cruises Guest Special Needs Form

 

 

For Celebrity USA

  For more information, contact our Access Department at (866) 592-7225 or send an e-mail to special_needs@celebrity.com, or have your local travel agent or international representative contact us.

 

                

Edited June 17, 2019 by varoo

[ipeeinthepool]

16 hours ago, fragilek said:

Hi my TA has sent me an email saying I have to complete and return a signed special needs form with the next 72hrs (that was friday) or I may loose my room.

I asked will I send back to her and she said no to celebrity, but I cannot find the email to send it too.  I cannot search the site or use the link on the from as I am in the UK and blocked from the USA site.  I am away all tomorrow  at my daughter graduation and I am a little worried about leaving this until Tuesday.

 

Any one know what email this goes to?  

 

Thanks

 

I think you need a new TA.  The TA's job is to help you through situations like this.