Rare Hlitner Posted January 29, 2020 #26 Share Posted January 29, 2020 Not sure what has happened to the OP. We always get our OBC refund check in about 3 weeks. Hank Link to comment Share on other sites More sharing options...
CallyCruzer Posted January 29, 2020 Author #27 Share Posted January 29, 2020 5 hours ago, bemis12 said: an apology and $50 actually sounds like a good way to treat customers to me. The way to treat customers is to return their money in a timely manner - not ten weeks. I was told by the customer service agent that their policy was to "try" to get it out by eight weeks. That is not acceptable. Unless they would like to wait 8 - 10 weeks for us to pay our tab at the end of the cruise. I don't see that happening, do you? Link to comment Share on other sites More sharing options...
bemis12 Posted January 29, 2020 #28 Share Posted January 29, 2020 We’re just different. When they screwed up, I would take their $50 in their apology. Your preference is to create a thread to complain. Link to comment Share on other sites More sharing options...
CallyCruzer Posted January 29, 2020 Author #29 Share Posted January 29, 2020 9 minutes ago, bemis12 said: We’re just different. When they screwed up, I would take their $50 in their apology. Your preference is to create a thread to complain. You know, one of the reasons I usually do not comment on these boards are people like you. I merely posted my situation with Princess - to be informative and to let others know their policy. As I stated, there is no reason to accept their $50 if I am not planning to cruise with them in the future. I did accept the apology of the agent I spoke with as the policy is not of her making. If you didn't approve of my thread - you didn't need to read or comment. Link to comment Share on other sites More sharing options...
PoohUnderstands Posted January 29, 2020 #30 Share Posted January 29, 2020 Now I know why I NEVER have any OBC unused at the end of my cruises!!!! Grin. Pooh Link to comment Share on other sites More sharing options...
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