Rare FlyerTalker Posted March 8, 2020 #1 Share Posted March 8, 2020 In the past, if UA had a schedule change that resulted in a change of more than 2 hours, you were entitled to a full refund if you wished. New rules have changed that to 25 hours (and I did not leave out a decimal point) before refunds will be allowed. Full story here: https://viewfromthewing.com/wow-united-making-refunds-harder-to-get-because-of-coronavirus/ Link to comment Share on other sites More sharing options...
jagoffee Posted March 9, 2020 #2 Share Posted March 9, 2020 9 hours ago, FlyerTalker said: In the past, if UA had a schedule change that resulted in a change of more than 2 hours, you were entitled to a full refund if you wished. New rules have changed that to 25 hours (and I did not leave out a decimal point) before refunds will be allowed. Full story here: https://viewfromthewing.com/wow-united-making-refunds-harder-to-get-because-of-coronavirus/ Can you still cancel and get a airline credit without a change fee? Link to comment Share on other sites More sharing options...
waterbug123 Posted March 9, 2020 #3 Share Posted March 9, 2020 Oh my, pass the popcorn! Link to comment Share on other sites More sharing options...
Rare FlyerTalker Posted March 9, 2020 Author #4 Share Posted March 9, 2020 UA is now walking this back a bit, allowing for airline credit. Still not customer friendly. https://viewfromthewing.com/united-slightly-relaxes-its-new-no-refunds-when-schedules-change-rule/ Link to comment Share on other sites More sharing options...
txjim09 Posted March 9, 2020 #5 Share Posted March 9, 2020 Another view on the subject from the Cranky Flier United Escapes the Cranky ***** Award Link to comment Share on other sites More sharing options...
txjim09 Posted March 10, 2020 #6 Share Posted March 10, 2020 Update; United gets the Cranky Flier Jack*** award after all! Link to comment Share on other sites More sharing options...
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