Rare Peachypooh Posted April 10, 2020 #1 Share Posted April 10, 2020 My May cruise was just cancelled. I called to see what my refund amount would be if I chosecash instead of a credit. To my surprise they said my insurance would be refunded too and not just if I took a credit. I hope the agent I talked to was correct! Link to comment Share on other sites More sharing options...
Rare All-ready2cruise Posted April 10, 2020 #2 Share Posted April 10, 2020 8 minutes ago, Peachypooh said: My May cruise was just cancelled. I called to see what my refund amount would be if I chosecash instead of a credit. To my surprise they said my insurance would be refunded too and not just if I took a credit. I hope the agent I talked to was correct! Yes, rec'd mine a few days ago for Mar. 29th cruise. Link to comment Share on other sites More sharing options...
2psoki Posted April 10, 2020 #3 Share Posted April 10, 2020 Just used ours from the cancelled cruise toward the one we set up today. They just transferred it. The insurance is based on the cost of the cruise. We went from a 7 day to a 15 day and the additional insurance was about $110. We are happy campers. Link to comment Share on other sites More sharing options...
Sand and Seas Posted April 10, 2020 #4 Share Posted April 10, 2020 The updated FAQs posted today show their insurance is included: Last Update: April 10, 2020 Expand All What costs are included in the future cruise credit (FCC)? The following will be applied to the FCC: Cruise fare and taxes Including any winning Upgrade Advantage payments. Flight arrangements booked through Norwegian Cruise Line. Hotel and CruiseTour packages purchased through Norwegian Cruise Line. Shore Excursions booked and pre-paid through Norwegian Cruise Line Prepaid service charges Beverage or Dining gratuities (if part of FAS Promotion selection) Essentials, Booksafe Standard or Platinum Travel Protection, if purchased. Link to comment Share on other sites More sharing options...
Susandt Posted April 10, 2020 #5 Share Posted April 10, 2020 3 hours ago, All-ready2cruise said: Yes, rec'd mine a few days ago for Mar. 29th cruise. Where in your acct can u see it’s refunded? I got email 10 days ago it’s coming back but last time I checked acct it wasn’t there Link to comment Share on other sites More sharing options...
poohdreaming Posted April 10, 2020 #6 Share Posted April 10, 2020 20 minutes ago, Susandt said: Where in your acct can u see it’s refunded? I got email 10 days ago it’s coming back but last time I checked acct it wasn’t there Under your account, "My Coupons and Credits". It will show the FCC listed, another line for insurance FCC, and other like Cruise Next Certificates. Link to comment Share on other sites More sharing options...
Rare All-ready2cruise Posted April 10, 2020 #7 Share Posted April 10, 2020 I rec'd the email telling me I'd be receiving another FCC on Mar. 31st. When I log into My Account at the bottom of the page (I have 3 cruises listed) I think the date is just a "hold" not specific to any reservation. My Coupons and Credits Coupon ID Amount Valid From Onboard Credit Your Peace of Mind Insurance Credit xxxxxxxx $xxx.xx 3/31/2021 Not Applicable Link to comment Share on other sites More sharing options...
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