weird problem...VIFP account is gone

[Maryalamb]

Hi everybody,

I have a a weird problem with my husbands VIFP account (platinum). He gets better casino deals so we book under his account. I reserved a cabin for a cruise in Jan, a few days later when it was time to put the deposit down (within minutes of expiring) it wouldn't accept my payment. I don't remember what the reason was, but I started switching up information on his account just in hopes of getting it to accept payment. I think i put my email and possibly my name. Somehow whatever I did worked, it accepted it and i thought all was good. Then the next time I tried to get onto his account, all his cruises and offers were gone. We called the main Carnival number, each time they tried to help and said somebody would get back to us within 72 hours...no calls....So, was hoping somebody on here might have another number I could call or an idea who we need to talk to. I wanna book more cruises!! 😉

Thanks in advance,

Mary Ann

[my kids mama]

2 hours ago, Maryalamb said:

Hi everybody,

I have a a weird problem with my husbands VIFP account (platinum). He gets better casino deals so we book under his account. I reserved a cabin for a cruise in Jan, a few days later when it was time to put the deposit down (within minutes of expiring) it wouldn't accept my payment. I don't remember what the reason was, but I started switching up information on his account just in hopes of getting it to accept payment. I think i put my email and possibly my name. Somehow whatever I did worked, it accepted it and i thought all was good. Then the next time I tried to get onto his account, all his cruises and offers were gone. We called the main Carnival number, each time they tried to help and said somebody would get back to us within 72 hours...no calls....So, was hoping somebody on here might have another number I could call or an idea who we need to talk to. I wanna book more cruises!! 😉

Thanks in advance,

Mary Ann

Do you have a PVP to call?  They can look you up. I always see my PVP'S name on any mailings I get.  Just FYI, in case you don't use one. 

[Maryalamb]

no I don't have one, I usually book online. I have decided after this I'll use one for sure.

[jfaaborg]

3 hours ago, Maryalamb said:

Hi everybody,

I have a a weird problem with my husbands VIFP account (platinum). He gets better casino deals so we book under his account. I reserved a cabin for a cruise in Jan, a few days later when it was time to put the deposit down (within minutes of expiring) it wouldn't accept my payment. I don't remember what the reason was, but I started switching up information on his account just in hopes of getting it to accept payment. I think i put my email and possibly my name. Somehow whatever I did worked, it accepted it and i thought all was good. Then the next time I tried to get onto his account, all his cruises and offers were gone. We called the main Carnival number, each time they tried to help and said somebody would get back to us within 72 hours...no calls....So, was hoping somebody on here might have another number I could call or an idea who we need to talk to. I wanna book more cruises!! 😉

Thanks in advance,

Mary Ann

did you try a different browser? I've seen my cruises disappear and other strange stuff, changing browsers always took care of the problem

[Bostwick girl]

I had a similar problem with my husband’s VIFP account. I had managed to get his really screwed up! Called my PVP and she worked with IT to get everything straightened out pretty quick!

 

[HillBilly Bob]

Since no one here has the power to do anything, I would call CCL directly at (800) 929-6400.