Crown, What PCL Should have said...

[OKCruiseMan]

I've said a few times that Princess did not handle the Crown propulsion issue correctly.  Here is the letter I think they SHOULD have sent....

February NN, 2022

 

Dear valued customer,

 

Thank you for booking the Crown Princess. We are excited to return to Alaska and are glad you have chosen Princess for your vacation!

 

Unfortunately, the Crown Princess continues to have issues that impact its ability to operate as designed and we were unable to address these issues during the Pandemic. While we will return the Crown Princess into service on May 7th, we do not expect to be able to meet the original itinerary. We will be required to drop the stop at Ketchikan and we will likely have late arrivals at other ports. We still plan to tour Glacier Bay unless we encounter further problems. 

 

While we will work hard to make your cruise a fantastic vacation, we wanted you to know that these issues may not allow us to provide the high quality experience you expect from Princess. 

 

While we hope you decide to travel with us, due to these circumstances we will not be charging any cancelation fees for those that wish to make alternative plans. In addition,  if you plan to keep your current booking or move to another Princess itinerary during the 2022 season, we will apply a $500 OBC per cabin.

 

As we complete the first couple of weeks of the season we will have a better understanding of our capabilities to meet our revised schedule. We will notify you immediately of any further changes we expect will be required so that you have as much time as possible to plan your shore excursions. 

 

We are working hard to schedule dry dock time so that the Crown can be return to its full functionality. Please accept our apologies for this inconvenience. 

 

Sincerely.....

[cruzin4us]

shoulda, woulda, coulda

 

 

[voljeep]

8 minutes ago, OKCruiseMan said:

 if you plan to keep your current booking or move to another Princess itinerary during the 2022 season, we will apply a $500 OBC per cabin.

seems good to stay the course - but really, really good to move to another booking ( depending on fare increase, travel, etc, etc, etc )

[cr8tiv1]

@OKCruiseMan, Please thank your English teacher.  You did a wonderful job of writing a sample letter.  I think you should forward it on to Princess.  

 

What Princess has failed to do is acknowledge that the Crown had problems and was not ready to be put back in service.  I think there would have been fewer disappointed/angry passengers if Princess was more transparent.  But, as we all know from the Pandemic, Princess has a difficult time being transparent.

[ontheweb]

2 hours ago, OKCruiseMan said:

I've said a few times that Princess did not handle the Crown propulsion issue correctly.  Here is the letter I think they SHOULD have sent....

February NN, 2022

 

Dear valued customer,

 

Thank you for booking the Crown Princess. We are excited to return to Alaska and are glad you have chosen Princess for your vacation!

 

Unfortunately, the Crown Princess continues to have issues that impact its ability to operate as designed and we were unable to address these issues during the Pandemic. While we will return the Crown Princess into service on May 7th, we do not expect to be able to meet the original itinerary. We will be required to drop the stop at Ketchikan and we will likely have late arrivals at other ports. We still plan to tour Glacier Bay unless we encounter further problems. 

 

While we will work hard to make your cruise a fantastic vacation, we wanted you to know that these issues may not allow us to provide the high quality experience you expect from Princess. 

 

While we hope you decide to travel with us, due to these circumstances we will not be charging any cancelation fees for those that wish to make alternative plans. In addition,  if you plan to keep your current booking or move to another Princess itinerary during the 2022 season, we will apply a $500 OBC per cabin.

 

As we complete the first couple of weeks of the season we will have a better understanding of our capabilities to meet our revised schedule. We will notify you immediately of any further changes we expect will be required so that you have as much time as possible to plan your shore excursions. 

 

We are working hard to schedule dry dock time so that the Crown can be return to its full functionality. Please accept our apologies for this inconvenience. 

 

Sincerely.....

How could there possibly be problems? After all it has the Medallion technology! 🤣🤦‍♂️