Holland America Courtesy Hold - Can you cancel online or must you call?

[Longwood50]

I placed a cruise on a courtesy hold with Holland America.  I want to cancel it.  I have the booking number and I can look it up, however I see no place where it allows you to cancel the courtesy hold.  Is there a way to do it, or must you wait on hold for hours to talk directly to an agent. 

[LadyBerard]

If you do not deposit when it is due by, it will automatically cancel.

[VMax1700]

Just let it lapse.  HAL will cancel it after a few days.

[Longwood50]

Yes but that will not allow me to book on Holland America with the current promotion because I already have one cruise booked for that time using the promotion.  

[Mary229]

7 minutes ago, Longwood50 said:

Yes but that will not allow me to book on Holland America with the current promotion because I already have one cruise booked for that time using the promotion.  

Yes, you will have to call.  Set your alarm to call them as soon as they open.  I call at the opening and usually get through to an agent quickly. 

[VMax1700]

8 minutes ago, Longwood50 said:

Yes but that will not allow me to book on Holland America with the current promotion because I already have one cruise booked for that time using the promotion.  

Sorry, didn't realise that you wanted to book another one!  Just thought you were tidying up.

 

[fkfad]

You can also use the "chat" function.  I was in the same situation and was able to cancel the on-hold reservation via chat -- quick and easy (and they did everything correctly 🙂 )...

[crystalspin]

A possible alternative -- even if you have never used one, you are (probably) assigned to a PCC. Check some correspondence from HAL -- near the top it will say 

Your Personal Cruise Consultant

John Doe 1-800-355-3017 (x29###)

and then an email addy @hollandamerica.com .

 

This was true for me some years ago and saved me a bunch of money when I needed to cancel TWO bookings on Christmas Eve Eve. Final Payment was Christmas! I left both a phone message and an email -- both timestamped -- and received my refund after the issue was kicked up to management.

 

Suffice to say, I use the PCC system exclusively.

[zgscl]

I always use the chat function for this as I can do other stuff while waiting for someone.If you booked through a TA they will need to do it, and they can actually cancel it in 2 seconds through their online portal if they booked it for you.