2 hour hold time for customer service today

[pittnh]

ugh, are Mondays better to call?  Wish they had the technology like other customer service departments "to rather than wait on hold, we'll call you back when it is your turn in queue.  Press 1 if you wish to receive a callback"

[shof515]

the callback system is just as bad, it never really works

[loungelady55]

3 hours the other day, gave up and went to bed. called as early as possible in AM and got right through.

BUT, since the call center was not in the US, had to argue that we were not a day late, they were a day ahead of us.  Make sure that where you call is in the same day zone.

[Kathscof]

I heard 90 min the other day and hung up......called at 7am the next day and it took me as long as the automated system....I was the guy’s first call....and then I had to call back to get a better answer....done by 7:12

[loman]

I called in last week around noon to book a cruise .

They pick up real quick for new bookings .Within a minute . 

I make sure i get what i need so i dont have to call back and the agent was as pleasant as could be.

I have to say i have been very lucky , and have never had an issue getting through .

Gave the agent a 10/10 on the survey .

[Cigar King]

Unless it's super urgent, I would never call on a weekend OR a Monday.

[not-enough-cruising]

I just have my TA call, not sure how long he waits