aqua park glitch refunded too. 50 obc

[luckyinpa]

Dear Guest, Recently, there were a series of system glitches that uploaded incorrect information onto our system, including pricing for our Atlantis Aquaventure Waterpark tour. Our teams worked diligently to resolve the issues and they now reflect correctly in My Royal Cruise. As a result, any purchases made for this tour during the glitch will be cancelled and a refund will be issued to the original form of payment. This refund will reflect within 14 days. Some international financial institutions may take a little longer. I really hope that you can forgive us and understand that it was an honest mistake. We’re providing impacted guests with a $50 USD Onboard Credit, which can be used pre-cruise to book packages and experiences via My Royal Cruise or use it anywhere onboard. We’re sorry for any confusion and the inconvenience caused by this. And we look forward to seeing onboard soon! Sincerely, Aurora Yera-Rodriguez AVP | Guest Experience Royal Caribbean International

[boonsterrific]

I am assuming when it says per guest it doesn't mean per cabin?  I booked four between two cabins.

[Carlos A.]

Wow! This is bad!

 

My sail is in 4 days, I haven't received the email yet and I hope I don't get it.  Why should I have to pay for someone else mistakes? $50 does nothing to help with my plans. It would be terrible to mess with my plans when nothing else is available in this short notice. 

[Funky Fusion FoodsJ]

2 hours ago, boonsterrific said:

I am assuming when it says per guest it doesn't mean per cabin?  I booked four between two cabins.

It’s my understanding the $50 OBC is per cabin, not per guest.

[Merion_Mom]

47 minutes ago, carlosalonsor said:

Wow! This is bad!

 

My sail is in 4 days, I haven't received the email yet and I hope I don't get it.  Why should I have to pay for someone else mistakes? $50 does nothing to help with my plans. It would be terrible to mess with my plans when nothing else is available in this short notice. 

 

 

You had the $54 price?  Yes, this is bad for you.  BUT...................

 

A good option is Margaritaville:

 

Margaritaville Beach Resort Nassau (resortforaday.com)

[Dayman9966]

This was just turned into $0 OBC for our cruise.  Check your emails, many people will not be happy.  1st with the "Glitch" for the cost of the excursion to Atlantis, and now no OBC for the mistake!

[Carlos A.]

In your cruise planner under Order History, how does the Aquaventure purchase appears? Canceled? Refunded? Booked?

 

[Tr3p3]

Mine finally just got cancelled, and the OBC was issued. It was $50 per person booked. 

[luckyinpa]

ditto but i have so many credits also with the premier pass and the ship tour i used OBC i need a spreadsheet.

 

219 for the water park now..zoinks

[moposh]

18 minutes ago, luckyinpa said:

219 for the water park now..zoinks

For one person?  That is a lot more.

[wreckem2013]

59 minutes ago, moposh said:

For one person?  That is a lot more.

Edited March 30, 2023 by wreckem2013

[wreckem2013]

$219-$240 is the normal price. Booking directly through Atlantis is $250 a person. $50 was clearly a pricing error and almost everyone booking knew it.

[wreckem2013]

On 3/13/2023 at 8:31 PM, Merion_Mom said:

 

 

You had the $54 price?  Yes, this is bad for you.  BUT...................

 

A good option is Margaritaville:

 

Margaritaville Beach Resort Nassau (resortforaday.com)

Margaritaville is way overpriced for what it is. Then again so is Atlantis. The Baha Mar water park is probably the best bang for buck of the three.

Edited March 30, 2023 by wreckem2013

[SNemeth]

On 3/14/2023 at 11:35 AM, Dayman9966 said:

This was just turned into $0 OBC for our cruise.  Check your emails, many people will not be happy.  1st with the "Glitch" for the cost of the excursion to Atlantis, and now no OBC for the mistake!

When is your cruise?  We sail in May and they have canceled, refunded and we got the OBC of $50/person.

[Dayman9966]

18 hours ago, SNemeth said:

When is your cruise?  We sail in May and they have canceled, refunded and we got the OBC of $50/person.

It's in June.  We received the refund, but no OBC.  

[SNemeth]

2 hours ago, Dayman9966 said:

It's in June.  We received the refund, but no OBC.  

Did you get a second email that said you would not be getting it?  I would call as you were promised it.

[Dayman9966]

17 hours ago, SNemeth said:

Did you get a second email that said you would not be getting it?  I would call as you were promised it.

Have not, and will do.  Thank you!

[Pellaz]

On 3/30/2023 at 4:47 PM, wreckem2013 said:

$219-$240 is the normal price. Booking directly through Atlantis is $250 a person. $50 was clearly a pricing error and almost everyone booking knew it.

 

For groups of two or more, it might be cheaper -- possibly MUCH cheaper -- to invoke the Comfort Suites Paradise Island "hack."