USU_Aggie Posted December 26, 2023 #1 Share Posted December 26, 2023 Hey all. I checked in for my cruise Saturday night right on the dot midnight. We got a01. I went back and added the passport numbers later that night. It bumped us to b02. I just checked now and it says E02. Has anybody had this happen? Is it possible to get it fixed if I call customer service? Link to comment Share on other sites More sharing options...
Elaine5715 Posted December 26, 2023 #2 Share Posted December 26, 2023 It doesn't matter if your arrival appointment didn't change. 1 Link to comment Share on other sites More sharing options...
USU_Aggie Posted December 26, 2023 Author #3 Share Posted December 26, 2023 1 hour ago, Elaine5715 said: It doesn't matter if your arrival appointment didn't change. Why doesn't it matter? It means I'll be sitting with 3 kids waiting for A through D to board despite getting there at the same time. Link to comment Share on other sites More sharing options...
icft Posted December 26, 2023 #4 Share Posted December 26, 2023 3 hours ago, USU_Aggie said: Hey all. I checked in for my cruise Saturday night right on the dot midnight. We got a01. I went back and added the passport numbers later that night. It bumped us to b02. I just checked now and it says E02. Has anybody had this happen? Is it possible to get it fixed if I call customer service? We've been on lots of Carnival cruises and have never seen this happen. If you are in a suite or diamond or platinum it won't make any difference, but if not I agree with you that matters. Sorry that I have no idea how or if it can be fixed. Link to comment Share on other sites More sharing options...
awinner Posted December 26, 2023 #5 Share Posted December 26, 2023 Did you print the boarding passes the 1st time when they said ao1? If so, I'd use those. 1 Link to comment Share on other sites More sharing options...
mz-s Posted December 26, 2023 #6 Share Posted December 26, 2023 7 hours ago, USU_Aggie said: Why doesn't it matter? It means I'll be sitting with 3 kids waiting for A through D to board despite getting there at the same time. When is your arrival appointment? Link to comment Share on other sites More sharing options...
jsglow Posted December 26, 2023 #7 Share Posted December 26, 2023 11 hours ago, USU_Aggie said: Hey all. I checked in for my cruise Saturday night right on the dot midnight. We got a01. I went back and added the passport numbers later that night. It bumped us to b02. I just checked now and it says E02. Has anybody had this happen? Is it possible to get it fixed if I call customer service? No, I have never heard of this happening. In fact, how do you know you were A01? Until one fully completes their check-in process I don't believe actual boarding passes (where your assigned boarding slot first appears) are even visible. You would simply have selected and know your Arrival Time and nothing more at midnight. That said, I have never seen an actual boarding slot change unless one changes their arrival appointment. 1 Link to comment Share on other sites More sharing options...
USU_Aggie Posted December 26, 2023 Author #8 Share Posted December 26, 2023 1 hour ago, jsglow said: No, I have never heard of this happening. In fact, how do you know you were A01? Until one fully completes their check-in process I don't believe actual boarding passes (where your assigned boarding slot first appears) are even visible. You would simply have selected and know your Arrival Time and nothing more at midnight. That said, I have never seen an actual boarding slot change unless one changes their arrival appointment. I did complete everything in order to see it. You can see your boarding group at midnight if you go back and complete the rest of the info, which I did. I saw it had changed when I went back to look at the documents to check my cabin number. 1 Link to comment Share on other sites More sharing options...
jsglow Posted December 26, 2023 #9 Share Posted December 26, 2023 23 minutes ago, USU_Aggie said: I did complete everything in order to see it. You can see your boarding group at midnight if you go back and complete the rest of the info, which I did. I saw it had changed when I went back to look at the documents to check my cabin number. I understand. Sorry about your situation. I honestly don't think anyone has ever seen this before. Enjoy your cruise! Link to comment Share on other sites More sharing options...
USU_Aggie Posted December 26, 2023 Author #10 Share Posted December 26, 2023 8 minutes ago, jsglow said: I understand. Sorry about your situation. I honestly don't think anyone has ever seen this before. Enjoy your cruise! Thanks. I did call just now and got right through. They told me that there was an issue with the system and I should disregard the E02 boarding group and show up at A01. I'm a little hesitant to expect that it'll work if my paper says E02, but it's not a huge deal either way. 1 Link to comment Share on other sites More sharing options...
Elaine5715 Posted December 27, 2023 #11 Share Posted December 27, 2023 22 hours ago, USU_Aggie said: Why doesn't it matter? It means I'll be sitting with 3 kids waiting for A through D to board despite getting there at the same time. Aren't they your kids? There is about a 10 minute wait from A to D Link to comment Share on other sites More sharing options...
USU_Aggie Posted December 27, 2023 Author #12 Share Posted December 27, 2023 43 minutes ago, Elaine5715 said: Aren't they your kids? There is about a 10 minute wait from A to D I didn't realize that. The only time I was C, it was well over an hour. I have only been A since, so I assumed it was always that way. I guess this was the piece of info I was missing. Link to comment Share on other sites More sharing options...
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