Can't get into my account

[Mrs f.]

My husband and I share an account. I can log into our account. He cannot get in from his computer but can from his cell phone. Oceania office closed today.  He'll call tomorrow but does anyone have an ideas for today?  Thanks.

[ORV]

Weekend 

[Flatbush Flyer]

1 hour ago, Mrs f. said:

My husband and I share an account. I can log into our account. He cannot get in from his computer but can from his cell phone. Oceania office closed today.  He'll call tomorrow but does anyone have an ideas for today?  Thanks.

On Saturdays, O does web maintenance-usually afternoon to/through evening EST. At that time, passenger accounts are locked for security.

[Jim_Iain]

2 hours ago, Mrs f. said:

My husband and I share an account. I can log into our account. He cannot get in from his computer but can from his cell phone. Oceania office closed today.  He'll call tomorrow but does anyone have an ideas for today?  Thanks.

 

If he is still having trouble you might have him try a different browser  and/or Clear Cache in the browser.   Another alternative is to use incognito mode.

 

I just logged into my account and also created an account for my husband.   No problem logging into either.

[Mrs f.]

Just now, Jim_Iain said:

 

If he is still having trouble you might have him try a different browser  and/or Clear Cache in the browser.   Another alternative is to use incognito mode.

 

I just logged into my account and also created an account for my husband.   No problem logging into either.

He tried several browsers. It's really weird.  We share the same acct/password and I have no trouble.   Oh well, we'll call O tomorrow.