My cruise cancelled, Allure of the Seas Chartered February 3

sandebeach · May 27

About Your Upcoming Travels

Dear Guest,

We’re reaching out to let you know that, regrettably, we must cancel our February 3^rd, 2025, Allure of the Seas sailing, as it has been chartered. We understand that this is not an ideal situation, and we’re truly sorry for the impact this has on your vacation plans. The time and effort you took to plan your cruise is important to us, so we’ve put together some alternate options that we hope will work for you and those in your party.

Option 1: Re-book a recommended 4-Night Bahamas & Perfect Day 2025 itinerary:

Departing from Miami, Florida onboard Allure of the Seas:

Departing on January 30^th and sailing to:
- Perfect Day at CocoCay | and Nassau, Bahamas

Departing from Miami, Florida onboard Independence of the Seas:

Departing on February 17^th or February 24^th and sailing to:
- Perfect Day at CocoCay | and Nassau, Bahamas

Departing from Fort Lauderdale, Florida onboard Liberty of the Seas:

Departing on February 3^rd, February 10^th or February 24^th and sailing to:
- Perfect Day at CocoCay | and Nassau, Bahamas

What you’ll receive:

Your original stateroom category price will either be protected at your original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
- If your booking was already paid in full and your cruise fare rate decreases, we’ll provide you with a refund for the difference.
To sweeten the offer, you’ll receive a credit to spend onboard per stateroom:
- $50 USD for Interior, Ocean View, and Balcony staterooms | $100 USD for Suites.
- Plus, an additional $25 USD for each third or more guest to spend onboard.
And, you’ll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
- We’ll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
- Please email your receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.

Option 2: Re-book any other Royal Caribbean International sailing:

If you prefer to re-book on another sailing, we’ll waive any non-refundable deposit change fees.
Please know, you’ll be responsible for any difference in pricing for your cruise fare, taxes, fees, gratuities, and other non-cruise fare items.
- If your booking was already paid in full and your cruise fare rate decreases, we’ll provide you with a refund for the difference.
To sweeten the offer, you’ll receive a credit to spend onboard per stateroom:
- $50 USD for Interior, Ocean View, and Balcony staterooms | $100 USD for Suites.
- Plus, an additional $25 USD for each third or more guest to spend onboard.
And, you’ll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
- We’ll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
- Please email your receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.

Option 3: If you can’t find a new itinerary that works for you and choose to cancel, we’ll be sad to see you go, but hope you’ll come back soon. You’ll receive:

A full refund of any paid portion of your cruise fare (including non-refundable deposits) and any pre-paid amenities to the original form of payment.
- If you used a Future Cruise Credit on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount and we’ll issue a new certificate.
Please note, if you choose this option, we will not provide any additional compensation.

Any refunds due will be credited to your original form of payment within 14 business days after your decision. Refund times may vary depending on your financial institution.

We want to find the best cruising option for you. Please call us at 888-281-9344 by June 11^th, 2024, to let us know your decision. Hold times may be longer than usual. If you decide to go with Option 3, there’s no need to call us. If we haven’t heard from you by June 11^th, 2024, your reservation will default to Option 3 and will be cancelled. Kindly note, as we work to complete these updates, you may see no action has been taken after the deadline has passed. Not to worry, we’ll update your booking accordingly.

If you have any questions or concerns, please contact your Travel Advisor immediately or contact us at:

1 888 281 9344 in the U.S.
1800 754 500 in Australia / 0800 102 123 in New Zealand
In the UK only, by using our webchat service or by calling 0344 493 4005
All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.

Thank you for understanding, and we hope you find another cruise with us. Whether you are celebrating a special occasion or looking to explore, relax, and recharge, we have no doubt your time with us will be nothing short of amazing.

Sincerely,

Aurora Yera-Rodriguez
AVP | Guest Experience
Royal Caribbean International

sandebeach · May 27

And Allure also chartered February 7

About Your Upcoming Travels

Dear Guest,

We’re reaching out to let you know that, regrettably, we must cancel our February 7^th, 2025, Allure of the Seas sailing, as it has been chartered. We understand that this is not an ideal situation, and we’re truly sorry for the impact this has on your vacation plans. The time and effort you took to plan your cruise is important to us, so we’ve put together some alternate options that we hope will work for you and those in your party.

Option 1: Re-book a recommended 3-Night Bahamas & Perfect Day 2025 itinerary:

Departing from Miami, Florida onboard Allure of the Seas:

Departing on January 27^th and sailing to:
- Perfect Day at CocoCay | and Nassau, Bahamas

Departing from Miami, Florida onboard Independence of the Seas:

Departing on February 21^st or February 28^th and sailing to:
- Perfect Day at CocoCay | and Nassau, Bahamas

Departing from Fort Lauderdale, Florida onboard Liberty of the Seas:

Departing on February 7^th, February 21^st or February 28^th and sailing to:
- Perfect Day at CocoCay | and Nassau, Bahamas

What you’ll receive:

Your original stateroom category price will either be protected at your original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
- If your booking was already paid in full and your cruise fare rate decreases, we’ll provide you with a refund for the difference.
To sweeten the offer, you’ll receive a credit to spend onboard per stateroom:
- $50 USD for Interior, Ocean View, and Balcony staterooms | $100 USD for Suites.
- Plus, an additional $25 USD for each third or more guest to spend onboard.
And, you’ll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
- We’ll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
- Please email your receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.

Option 2: Re-book any other Royal Caribbean International sailing:

If you prefer to re-book on another sailing, we’ll waive any non-refundable deposit change fees.
Please know, you’ll be responsible for any difference in pricing for your cruise fare, taxes, fees, gratuities, and other non-cruise fare items.
- If your booking was already paid in full and your cruise fare rate decreases, we’ll provide you with a refund for the difference.
To sweeten the offer, you’ll receive a credit to spend onboard per stateroom:
- $50 USD for Interior, Ocean View, and Balcony staterooms | $100 USD for Suites.
- Plus, an additional $25 USD for each third or more guest to spend onboard.
And, you’ll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
- We’ll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
- Please email your receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.

Option 3: If you can’t find a new itinerary that works for you and choose to cancel, we’ll be sad to see you go, but hope you’ll come back soon. You’ll receive:

A full refund of any paid portion of your cruise fare (including non-refundable deposits) and any pre-paid amenities to the original form of payment.
- If you used a Future Cruise Credit on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount and we’ll issue a new certificate.
Please note, if you choose this option, we will not provide any additional compensation.

Any refunds due will be credited to your original form of payment within 14 business days after your decision. Refund times may vary depending on your financial institution.

We want to find the best cruising option for you. Please call us at 888-281-9344 by June 11^th, 2024, to let us know your decision. Hold times may be longer than usual. If you decide to go with Option 3, there’s no need to call us. If we haven’t heard from you by June 11^th, 2024, your reservation will default to Option 3 and will be cancelled. Kindly note, as we work to complete these updates, you may see no action has been taken after the deadline has passed. Not to worry, we’ll update your booking accordingly.

If you have any questions or concerns, please contact your Travel Advisor immediately or contact us at:

1 888 281 9344 in the U.S.
1800 754 500 in Australia / 0800 102 123 in New Zealand
In the UK only, by using our webchat service or by calling 0344 493 4005
All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.

Thank you for understanding, and we hope you find another cruise with us. Whether you are celebrating a special occasion or looking to explore, relax, and recharge, we have no doubt your time with us will be nothing short of amazing.

Sincerely,

Aurora Yera-Rodriguez
AVP | Guest Experience
Royal Caribbean International

Biker19 · May 27

A bit shorter notice than usual but the $$$ must have been good enough for that.

RobInMN · May 27

That sucks!

I Google searched your sail dates, and it looks like you got bumped for the Atlantis Cruise group. Now I wish I had used Incognito mode.

Ocean Boy · May 27

Probably the same group created a week long charter. I'm sure it's annoying to those with bookings.

RobInMN · May 27

1 minute ago, Ocean Boy said:

Probably the same group created a week long charter. I'm sure it's annoying to those with bookings.

They did

Ocean Boy · May 27

How do they price protect cabin categories when O class ships have categories that don't exist on F class ships?

It also seems there must be a lot of available cabins if they can absorb an O class cancellation on those three cruises. I guess anyone who was looking at those replacement cruises will either be out of luck or will be paying a lot more for what little inventory will be left.

Ourusualbeach · May 28

1 hour ago, Ocean Boy said:

How do they price protect cabin categories when O class ships have categories that don't exist on F class ships?

It also seems there must be a lot of available cabins if they can absorb an O class cancellation on those three cruises. I guess anyone who was looking at those replacement cruises will either be out of luck or will be paying a lot more for what little inventory will be left.

Typically for short cruises the vast majority of cabins are sold around 6 months to sail date so the 2 dates were probably not heavily booked on either the Allure or the other ships given as an option

perfect match · May 28

I thought it was bad when our April 26 3 day Allure cruise was chartered. At least I was able to switch to the 3 day following the 4 day that was meant to be the 2nd leg of our Allure B2B and even keep the same room.

@sandebeach, I hope you’re able to find options that will work for you.

Scottdalfonso · May 28

That sucks, I wish they'd offer more than $50 for making you completely change your vacation plans (I know it says they'll cover some flight money too- but I think just inconvenience wise, it's worth a little more than 50 bucks)

sandebeach · May 28

8 hours ago, perfect match said:

I thought it was bad when our April 26 3 day Allure cruise was chartered. At least I was able to switch to the 3 day following the 4 day that was meant to be the 2nd leg of our Allure B2B and even keep the same room.

@sandebeach, I hope you’re able to find options that will work for you.

Thank you!

Mom*3 · May 28

6 hours ago, Scottdalfonso said:

That sucks, I wish they'd offer more than $50 for making you completely change your vacation plans (I know it says they'll cover some flight money too- but I think just inconvenience wise, it's worth a little more than 50 bucks)

I agree, is this typical compensation? I’ve never experienced this type of cancellation, but have seen it on here a few times. I thought Option 3, Canceling, usually included a little FCC.
Maybe I’m thinking of when they need to bump a few guests due to overbooking.

So sorry you have to switch your plans.

Ourusualbeach · May 28

44 minutes ago, Mom*3 said:

I agree, is this typical compensation? I’ve never experienced this type of cancellation, but have seen it on here a few times. I thought Option 3, Canceling, usually included a little FCC.
Maybe I’m thinking of when they need to bump a few guests due to overbooking.

So sorry you have to switch your plans.

Actually, this is the first chartered cruise that I have seen compensation for since Covid. My guess is that it is because it is less than a years notice is why they offered it.

Prior to Covid this was standard compensation for short cruises. Week long sailings were more.

cancelling has never included FCC

molly361 · May 28

delted

Edited May 28 by molly361

dwp10mm · May 28

My 8 night Harmony sailing for Feb. 2023 was charted by this same group. I had only booked the room about 2 weeks prior with a Next Cruise certificate. We were given pretty much the same options. Here is the text of that old email.

We’re reaching out to let you know that, regrettably, we have to cancel our February 4^th, 2023 Harmony of the Seas sailing, as it has been chartered.

We know how much time and effort go into planning your cruise, and we’re sorry for the inconvenience. Every aspect of your time with us should be enjoyable, so we’ve put together some alternate options that we hope will work for you.

Option 1: Re-book one of the following 2023 itineraries:

7-Night Eastern Caribbean & Perfect Day cruise onboard Symphony of the Seas sailing to Philipsburg, St. Maarten | Charlotte Amalie, St. Thomas | and Perfect Day at CocoCay on January 7^th, January 14^th, January 28^th, or February 4^th
7-Night Western Caribbean & Perfect Day cruise onboard Symphony of the Seas sailing to Costa Maya, Mexico | Roatan, Honduras | Cozumel, Mexico | and Perfect Day at CocoCay on January 21^st or February 11^th
8-Night Southern Caribbean cruise onboard Harmony of the Seas sailing to Labadee, Haiti | Oranjestad, Aruba | and Willemstad, Curacao on January 7^th or February 18^th
8-Night Eastern Caribbean cruise onboard Harmony of the Seas sailing to Labadee, Haiti | San Juan, Puerto Rico | Charlotte Amalie, St. Thomas | Puerto Plata, Dominican Republic | and Nassau, Bahamas on January 21^st

What you’ll receive:

Your original stateroom category price will either be protected at your original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
- If your booking was already paid in full and your cruise fare rate decreases, we’ll provide you with a refund for the difference. You can expect to receive your refund to your original form of payment within 30 business days after we move you. Kindly note, refund times may vary depending on your financial institution.
To sweeten the offer, you’ll receive a credit to spend onboard per stateroom:
- $100 USD for Interior, Ocean View, and Balcony staterooms | $200 USD for Suites
- Plus, an additional $50 USD for each third or more guest to spend onboard.
And, you’ll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
- We’ll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
- Please email your receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.

Option 2: Re-book any other Royal Caribbean International sailing

If you prefer to re-book another sailing not included in Option 1, we’ll waive any non-refundable deposit change fees.
Please know, you’ll be responsible for any difference in pricing for your cruise fare, taxes, fees, gratuities, and other non-cruise fare items.
- If your booking was already paid in full and your cruise fare rate decreases, we’ll provide you with a refund for the difference. You can expect to receive your refund to your original form of payment within 30 business days after we move you. Kindly note, refund times may vary depending on your financial institution.
And, you’ll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
- We’ll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
- Please email your receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.

Option 3: If you can’t find a new itinerary that works for you and choose to cancel, we’ll be sad to see you go. You’ll receive:

A full refund of any paid portion of your cruise fare (including non-refundable deposits) and any pre-paid amenities to the original form of payment, within 30 business days.
- If you used a Future Cruise Credit on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original certificate.
If you booked your airfare through Royal Caribbean International, it will be automatically refunded to you. However, if you booked on your own, please contact the service provider directly for your options with them.
Please note, if you choose this option, we will not provide additional compensation.

It’s important to us that you find the best cruise option. Please call us at 888-281-9344 or contact your Travel Advisor by May 5^th, 2022 to let us know your decision. And please know, hold times may be longer than usual. If you decide to go with option 3, there’s no need to call us. If we haven’t heard from you by May 5^th, 2022, your reservation will be cancelled.

Ourusualbeach · May 28

54 minutes ago, Ourusualbeach said:

Actually, this is the first chartered cruise that I have seen compensation for since Covid. My guess is that it is because it is less than a years notice is why they offered it.

Prior to Covid this was standard compensation for short cruises. Week long sailings were more.

cancelling has never included FCC

To clarify, this is the first time since Covid where I have seen them offer OBC for Option 2 where you can choose any date

molly361 · May 28

34 minutes ago, Ourusualbeach said:

To clarify, this is the first time since Covid where I have seen them offer OBC for Option 2 where you can choose any date

I miss the good old days

robmtx · May 28

18 hours ago, RobInMN said:

That sucks!

I Google searched your sail dates, and it looks like you got bumped for the Atlantis Cruise group. Now I wish I had used Incognito mode.

Wow our 2/4/23 Harmony cruise was chartered by this same group, less than a year before sailing, forcing us onto another cruise ship. They must have endless funds.

Mom*3 · May 28

1 hour ago, Ourusualbeach said:

To clarify, this is the first time since Covid where I have seen them offer OBC for Option 2 where you can choose any date

Thank you for the information!

Edited May 28 by Mom*3

My cruise cancelled, Allure of the Seas Chartered February 3

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