Caribbean Princess Rude Staff

[cruise4fam]

Was this the Maitre D?

not him. The M'd was a older man with glasses dark hair with gray in it.

[cruise4fam]

There are 2 anytime dining rooms maybe they were prepared for your group in the other dining room. Maybe when your group showed up at the dining room he did the only thing he could do was seat you the way he tried to the first time. Which dining room were you in?

The lower dining room I think the name was Coral. We started out upstairs.

[bdjam]

Any one else have rude staff problems on this boat or others in the Princess lines?

 

Janice :rolleyes:

After 16 Princess cruises, never.

How come the hotel manager was able to come up with a table for 10 in about 10 minutes when the M'd couldn't....hmmm seems maybe the M'd could not care to help and was being rude. Since the M'd let me know that a table for 10 was not available. Just my facts.

I would say the “Hotel Manager” might have been able to do that simply because he wasn’t dealing with the rest of the restaurants and dining rooms on board all at once and could probably give the time to do so without compromising the rest of the operation. Indicating the statement of “just my facts” but then assuming the Matre’d could not care to help and was just being rude really isn’t conveying “just the facts.”

 

It was indicated the Matre’d came and apologized – was that not sufficient to resolve the issue? Would would have been sufficient?

[cruise4fam]

Why have a stroke about this now.. WOW

 

Let it rest,, its over. Life is too short to burst a vessel for this non sense..

 

 

Don

I totally agree with you but can't understand why people feel they have to bash me and tell me I was the rude one. All I was doing is telling people of my experience since before I sailed I liked to read good and bad posts.

[idssms]

But dear,,

 

let it go... Its over.

 

I believe you totally. The Maitre D must have had a bad day, I just would have handled it different,, thats all.

 

Next time just have a private talk with the individual and settle it and then there are no hard feelings.

 

But with your diabeties and all,, you need to let it go!! Its not healthy to dwell on negative stuff..

 

Have a great Day!!!

 

 

Don

[gelton]

As someone stated we do not know the "whole" story, but reading through the post I failed to see why so many people are bashing the "OP" here. From the original post it didn't seem that an unreasonable demand was requested. While I agree that it may have been at a busy time and the staff had dealt with others not real happy about their seating arrangements, the key to good customer service is to keep your cool under all conditions. The ship has more than one dining room and they have phones on board. Someone could have nicely told the passengers that they are extremely busy that night and only have small tables, but they would be glad to call the other dining rooms to see if they could seat them at one table and if not, ask if they would be willing to return at a little bit later time and they would hold a table to meet their needs when one became available.

Anyone in the service industry should not be forced to take abuse and attacks from customers, but those working in the service industry should never, ever resort to returning the abuse. In the Management course I have taken, the staff should politely tell the customer that they will do everything in their power to assist the customer, but they do not have to take the abuse and they will get a manger to assist their needs.

In all situations there are solutions to rectify a problem, it may not be exactly what everyone wants, but there is a nice way and a rude way to rectify the issue and the staff should never go down the rude and arrogant path. This was the poster vacation and he probably paid good money for the chance to be with his family, first I think Princess should make more traditional dining spots available, but besides that the staff should have been more pleasant.

[crusdiva]

This is Nicola Furlan

 

[ATTACH]25368[/ATTACH]

[idssms]

I agree,, this is him dressed up in a tux. Same guy with my wife. He is a great guy but maybe had a bad night. We all do...its human.

 

 

 

[/img]

[crusdiva]

Great picture of your beautiful wife. But that's not Nicola Furlan. Sorry. He seems to be the Assistant Maitre'd assigned to the Palm Dining Room. I'm sorry I don't know his name.

The other Assistant Maitre'd in the background is Robert.

 

Nicola would be in a black tux regardless of the "theme" of the evening.

 

I do agree though, whatever happened with the OP it was an isolated and unfortunate occurance.

[JLC@SD]

I totally agree with you but can't understand why people feel they have to bash me and tell me I was the rude one. All I was doing is telling people of my experience since before I sailed I liked to read good and bad posts.

Why do you think people are bashing you.........because they don't agree with how extreme you feel this incident was.

 

If you were as persistent with the M'd as you have been with this thread (and 21 posts) to convince everyone what a bad experience it was.........I can understand why he got short with you.........it wasn't the correct thing for him to do.........but this thread isn't the right thing to do either.

 

I am trying to understand the point of this thread......to convince us to not cruise Princess.......that M'ds can be rude......or.....:confused:

 

So as originally Posted by idssms

Why have a stroke about this now.. WOW

 

Let it rest.... its over. Life is too short to burst a vessel for this non sense..

 

Don

[chasetf]

I guess I am used to having cruise lines bend over backwards since this is the service I have always received. This is a service related industry. Never have I had a employee yell at me on all the other lines I have been on. I have never had some raise their voice to me.

I guess I just expect them to do the best job they can and I don't expect staff to bend over backwards. If they do they have gone beyond and I appreciate it (not expect it) :)

 

I thought that if I am being treated poorly by a employee in a high position, some one should take responsiblity for his actions. Maybe you are one of those people who don't mind being treated like that, but I dont appreciate it. I pay alot of money for a vacation and don't feel the treatment was just. The hotel manager should not have a ticket # on his door. His job is to make sure his staff is respectful.

I like the "I paid a lot of money" argument. Guess you feel that lets you go to the head of the class. :rolleyes:

 

Have you been on this ship? Have you received this type of treatment, that you can critique my situation. I don't appreciate your sarcasm in this matter. I was just letting people know of my experiences. If this can save people issues and make their trip more enjoyable then my comments were helpful. You always get people who think they know it all.:(

I have not been on that particular ship, but you can see I have some Princess experience. I have never received this type of treatment, but I am not a pusher who will not take no for a answer. I understand the dining room can get busy (particularly in the early seating times). So I tend to be low key and let things fall off my back. Best advise is to "pick your fights".... and in my opinion, this was not one to "pick" ;)

 

I am still confused what your purpose was in "letting people know of my experiences". :confused: All I can ascertain for these multitude postings is "Don't show up with 10 folks and always expect to be seated together"

[Jamrenjer]

Wow-- some really strong emotions flowing here! Only have been on Princess once-- and the service was wonderful. With that in mind- I do not doubt the OP-- and if you read her entire post-- there was alot of positive things about the ship etc. Regardless if the the MaitreD was having a bad day-- and this was an isolated incident-- the OP has her right to share what happened. IMO I would have probably been turned off by Princess too-- if it had happened to me. Cut her (OP) some slack!:) Sometimes we all need to vent-- and I am sure she was curious if the same thing had ever happened to anyone else. That is my 2 cents for what it's worth!;)

[Cruisin' Chick]

"Well since there was many rude staff I can't say that it was a 1 time thing."

 

this is what was stated in the first post and was sticking in my brain the whole time. I wasn't there and don't really know how it went down with these two staff members. To me, that's not "many". I'm also wondering if perhaps that first night, your party could have broken up into a few tables so your mother could have her early dinner. Then work it out with the maitre'd to set up a better situation.

 

Of course, this situation wouldn't have been so bad, if Princess was more flexible with the traditional vs anytime situation, jmo.

[idssms]

Great picture of your beautiful wife. But that's not Nicola Furlan. Sorry. He seems to be the Assistant Maitre'd assigned to the Palm Dining Room. I'm sorry I don't know his name.

The other Assistant Maitre'd in the background is Robert.

 

Nicola would be in a black tux regardless of the "theme" of the evening.

 

I do agree though, whatever happened with the OP it was an isolated and unfortunate occurance.

 

 

Thank you for your kindness,, my wife thanks you too.. I am blessed to have been married to her for 27 yrs!!! She is still great to look at when I wake up in the morning, just as she was in 1978!!! pinch pinch..

 

Don

[LonghornKJK]

"Well since there was many rude staff I can't say that it was a 1 time thing."

 

this is what was stated in the first post and was sticking in my brain the whole time. I wasn't there and don't really know how it went down with these two staff members. To me' date=' that's not "many". I'm also wondering if perhaps that first night, your party could have broken up into a few tables so your mother could have her early dinner. Then work it out with the maitre'd to set up a better situation.

 

Of course, this situation wouldn't have been so bad, if Princess was more flexible with the traditional vs anytime situation, jmo.[/quote']

 

This is exactly what happened when our party of 14 was scattered throughout the dining room (traditional late seating -- Grand Princess.) The maitre d' told us that we were not coded as a group by our TA. My uncle arranged the trip for my mother and her seven children/step-children and spouses so we were out of the loop on the arrangements. We were advised that we could switch to anytime dining and make a standing reservation. We enjoyed our meal that night with our new tablemates and even came back to the same tables the next night, then switched to anytime dining for the rest of the cruise. When we showed up the first night in AD, they had us at two tables for six and a table for two. My mother asked them for two larger tables and they immediately accommodated us. However, had the maitre d' been rude to my mother, we would be just as offended as the OP, especially since she had specifically asked for two tables in her reservation. Resolving this problem required no "kissing up" or bribes; only diplomacy.

 

I've read all of this thread and it sounds like the maitre d' became abusive before the OP even had a chance to be reasonable and I don't blame him/her for being upset. However, a table was found and he apologized; that should have resolved it. I understand the need to vent and everyone has the right to decide not to cruise with a particular line again. I can't say that hearing about a couple of rude staffers would keep me from sailing on a particular line, especially when the management took care of the problem.

[bplazo]

I would have been happy to have a different table from my family.

[ldoc31]

I think the OP was treated with more sarcasm and rudeness on this board than on the ship.

[cruise4fam]

Why do you think people are bashing you.........because they don't agree with how extreme you feel this incident was.

 

If you were as persistent with the M'd as you have been with this thread (and 21 posts) to convince everyone what a bad experience it was.........I can understand why he got short with you.........it wasn't the correct thing for him to do.........but this thread isn't the right thing to do either.

 

I am trying to understand the point of this thread......to convince us to not cruise Princess.......that M'ds can be rude......or.....:confused:

 

So as originally Posted by idssms

Why have a stroke about this now.. WOW

 

Let it rest.... its over. Life is too short to burst a vessel for this non sense..

 

Don

I don't care either way if you cruise with Princess again or if any one when else does. The only reason I responded back to those who answered me was I felt it would have been rude not to. If people take the time to respond then I felt I should answer.

I said my part of what happened people jumped on me about it I consider that bashing.

I don't understand why you keep writing I think you are probably more ready to burst a vessel then I am.

[cruise4fam]

Wow-- some really strong emotions flowing here! Only have been on Princess once-- and the service was wonderful. With that in mind- I do not doubt the OP-- and if you read her entire post-- there was alot of positive things about the ship etc. Regardless if the the MaitreD was having a bad day-- and this was an isolated incident-- the OP has her right to share what happened. IMO I would have probably been turned off by Princess too-- if it had happened to me. Cut her (OP) some slack!:) Sometimes we all need to vent-- and I am sure she was curious if the same thing had ever happened to anyone else. That is my 2 cents for what it's worth!;)

Thank you so much for understanding. You are right, that was my intention. I appreciate it that is more then I can say about some ofthe people on this board. :)

[sjbdtz]

Since you don't know the facts why do you presume that the OP was rude?

 

 

2 things....from the OP's tone, in the original complaint, and from considering that when the entire world seems to be being rude or inconsiderate...

 

-kids from Long Island in the competition

-people on the full elevator

-staff who wouldn't go find the M'd

-a M'd unwilling to accommodate

- a M'd unwilling to be escorted by the ear, to the Principal's office

- a reception desk which indicates the Hotel Manager is too busy

- a Hotel Manager who is too busy

 

...it tends to point toward an overly demanding, or unreasonable assessment. That the stars were aligned so that every single person seemed against the OP smacks of paranoia, or an aggressive persona.

 

That's why.

 

 

OP....in my experience, diabetics need to eat SOMETHING. It doesn't have to be a formal sit-down meal!!!! Take your mother up to the buffet, have a light snack, then dine at the time when service is available. I don't see why almost all of your replies so far include the statement that your mother is a diabetic. The seas don't part because of diabetes, and there are ways to manage it which don't require the early seating!

 

OP...you comment that you "expect respect". Did you earn it?

 

OP... you comment that you expect people to bend over backwards for you...maybe THAT's the problem. You're on the wrong cruiseline. You need a yacht, with your OWN staff.... these people are trying to make a living, by doing their jobs (making up rooms, delivering food, seating people, managing the hotel, and they try to accommodate requests....but they don't have to bend over backwards, for anybody. Sometimes they do...but only when the passenger deserves it.

 

That's why.

[1male]

So which part of...... "I don't have a spare table for ten laying around and I have 3,000 other passengers to feed"..........did you not understand.

 

Seems to me that if I wanted 10 to sit together I would expect at least two table.....maybe three to do it........especially if I was dealing with the M'd on the ship.

 

Your " I don't have....etc" which appears to be a quote but is actually something you made up is so sarcastic and rude I am surprised you actually posted it. And your list of cruises notwithstanding, a table for 10 is not exactly the rarest thing in the world in a dining room of that size. (see your "seems to me"):mad:

[roe2ship]

Ahh, Dion, now I remember the name. The women on the Golden must be happy when it is their time for dinner.;) The picture you posted for Nicola does not look like the man I mentioned in my previous post. The picture from "idssms" is definitely not the one.

 

Anyhow, the maitre'd I have in mind would not surprise me if he "raised his tone" to a pax especially if he was being spoken to in a slightly demanding tone.

[roe2ship]

Ahh, Dion, now I remember the name. The women on the Golden must be happy when it is their time for dinner.;) The picture you posted for Nicola does not look like the man I mentioned in my previous post. The picture from "idssms" is definitely not the one.

 

Anyhow, the maitre'd I have in mind would not surprise me if he "raised his tone" to a pax especially if he was being spoken to in a slightly demanding tone.

[cruise4fam]

2 things....from the OP's tone, in the original complaint, and from considering that when the entire world seems to be being rude or inconsiderate...

 

-kids from Long Island in the competition

-people on the full elevator

-staff who wouldn't go find the M'd

-a M'd unwilling to accommodate

- a M'd unwilling to be escorted by the ear, to the Principal's office

- a reception desk which indicates the Hotel Manager is too busy

- a Hotel Manager who is too busy

 

...it tends to point toward an overly demanding, or unreasonable assessment. That the stars were aligned so that every single person seemed against the OP smacks of paranoia, or an aggressive persona.

 

That's why.

 

 

OP....in my experience, diabetics need to eat SOMETHING. It doesn't have to be a formal sit-down meal!!!! Take your mother up to the buffet, have a light snack, then dine at the time when service is available. I don't see why almost all of your replies so far include the statement that your mother is a diabetic. The seas don't part because of diabetes, and there are ways to manage it which don't require the early seating!

 

OP...you comment that you "expect respect". Did you earn it?

 

OP... you comment that you expect people to bend over backwards for you...maybe THAT's the problem. You're on the wrong cruiseline. You need a yacht, with your OWN staff.... these people are trying to make a living, by doing their jobs (making up rooms, delivering food, seating people, managing the hotel, and they try to accommodate requests....but they don't have to bend over backwards, for anybody. Sometimes they do...but only when the passenger deserves it.

 

That's why.

Maybe you are one of those people who like to insult people. You come along and think you know it all. From your tone it sounds like you live in your perfect little world where there is no wrong. Well you need a reality check . You made it sound like I said that everyone I came in contact was were rude or inconsiderate. Well maybe if you read the post you would have seen that is not the case. You have insulted people from Long Island with kids. (Maybe you should be on your own yacht so you can be by yourself in your own little world where their is noboy to bother you) Who complained about a full elavator...maybe thats you complaint and you just wanted to put it out there.

 

I guess here is a person who reads some parts of the threads and thinks they know it all. When did I ever say I expect people to bend over backwards for me??? If you read the post it said I am used to having cruise lines bend over backwards for me. I don't expect rudeness. In the past the staff has bent over backwards. Any one who has cruised knows that the staff on a cruise ship go out of the way to make you feel special. I have found all of the other cruises I have been on, the staff has gone out of their way for me and beyond.

 

I am not going to get into a pissing match with you. You think you know it all and from your post it is obvious that you have no clue on anything relevant. You just wanted to join in and give your worthless 2 cents and you are being rude. Go back to your hole in the ground.:eek:

[cruise4fam]

I think the OP was treated with more sarcasm and rudeness on this board than on the ship.

 

So true. All I wanted to know was if anyone else had problems with Caribbean Princess or Princess.