Caribbean Princess Rude Staff

[Jamrenjer]

Cruise4fam,

Who would have thought your post would have turned out like this!?

Hopefully your next cruise will be great!:)

[Jamrenjer]

Cruise4fam,

Who would have thought your post would have turned out like this!?

Hopefully your next cruise will be great!:)

[lkmamom]

Just one more viewpoint here, please don't flame me. First of all, only the OP was there to witness what happened. I too, think that the Princess staff is wonderful but they are human and can be pushed too. If the Maitre'd did yell at the OP that was wrong, no matter what.On the othr hand, I can understand how it could happen and if he apologized, please find it in your heart to forgive him.

 

My view is, on our last cruise ( two weeks ago now:rolleyes: ) we were seated next to a huge family. They were not seated together, it was not possible, there were too many. It was chaos. The kids were running from table to table with their shoes off, the parents/adults were clueless, the grandparents? just sat there smiling. The servers dodged kids with trays of food, and the rest of us in that area, "tried" to enjoy our dinner.

 

I realize that more families are taking cruises together and want to have their meals together but really, can you even hear what eachother is saying? The ship's dining areas just are not designed to handle large groups of tables.

 

I am not suggesting that this was the OP's situation but maybe, the maitre'd had faced a similar situation like this and just got frustrated. We all sit back in wonder at "how all of the staff do what they do for us" on cruiselines. For all of the many little things and huge things that they do, maybe not being able to get everyone together at dinner is something to just say oh well, thanks anyway.

 

Again, just a thought.:)

Linda

[cruise4fam]

Cruise4fam,

Who would have thought your post would have turned out like this!?

Hopefully your next cruise will be great!:)

 

I agree who would have thought the post would have become such a mess. Thanks for the good thoughts. :)

[Buffalo Man]

We did B2B on the CB starting July 1st. We were in late traditional seating. Our waiter and junior waiter were terrific. However it did strike us and our table mates odd that neither the head waiter or M'd came to our table the entire week. The same was true the 2nd week. Same table, same waite staff but no visit from HW or M'd. This was only our 2nd(and 3rd:) ) cruise so I am no expert but on our 1st cruise 3 years ago on the Celeberty Galaxy the head waiter stopped by our table every night and the M'd several nights.

Also, I have noticed, that people on the board are very protective of Princess. That is nice but sometimes there are problems and the messenger shouldn't be killed.

We enjoyed the cruise very much. Our room steward, Riza, was terrific. We had wonderful waiters in the bars, and helpful folks in the Horizon Court. We also noticed the service staff was always friendly and greeted us. Not so the other ship folk im uniforms and in black who often did not return greetings.

We think for our next cruise we will pick a smaller ship but as I said enjoyed ourselves.

[spongerob]

not him. The M'd was a older man with glasses dark hair with gray in it.

I haven't checked back on this thread in several days. From this description, I'm almost positive that this is the same guy who was our section's Head Waiter. And if I'm right, then I tend to believe what Cruise4Fam is saying.

 

Here's what happened to us. During one dinner, while dessert was being served, a 'gentleman' at the next table called the head waiter and complained bitterly that our junior waiter didn't fill his coffee cup high enough. The head waiter called the poor kid over and chewed him out royally in front of everyone.

 

A couple nights later, the same junior waiter had a huge tray of main courses and tripped just as he was about to set the tray down on the sideboard next to our table. Food went flying everywhere, just missing me and a couple others at our table. The same loudmouth from the next table hollered, "That better not have been my dinner or I'll rip someone a new one!" Again, the head waiter chewed out the junior waiter, and apologized profusely to the loudmouth. The junior waiter came to our table to apologize and we told him not to worry, we're having fun and not in a hurry, no harm done, accidents happen, that sort of thing. The head waiter just gave our table a dirty look and stormed off. Didn't say a word to us or even see if anyone had clothes that now needed cleaning, or anything...just a dirty look.

 

So, if this is the same guy, please cut the OP some slack.

 

And, Cruise4Fam, this is NOT typical of Princess. We've had great luck with dining staff just about everywhere else we've been with Princess.

[M&MCruisin]

Hmm lets see you always get someone who thinks they know it all. Well how come once we talked to the hotel manager a table of 10 just came available. We were able to get it for the whole time after that.

 

Why should I expect my party to be split when were told by Princess before hand a table of 10 was no problem at all talk to them when you get on the ship and talk to the M'd. We tried getting a early seating before hand my mother is a diabetic and needs to eat early. Of course it wasn't available even with a doctor's note.

Janice:)

 

Not to be mean at all, because I think we have all found ourselves being a little demanding in our lives, but I bet they were sick of hearing about your need for a table of 10 and if you made a scene then they probably bumped someone else who had reserved it. There is also scheduled dinning that could be done instead of anytime dinning. Im kind of embarrassed for you but glad you got to all eat together. We also had someone at our table with dietary needs and they came to him each night to allow him to choose a menu for the next night. They were extremely accomodating. The staff of the Caribbean Princess were top notch when I was there in May. I never found one rude waiter or waitress, my room steward was the best and we dont have any complaints.

[awhcruiser]

Why would it have been so bad to be separated for dinner??? I doubt you were yelled at until you started to raise your voice to the matre'd....

 

Hi All,

Just got back Saturday from the Caribbean Princess boy when did it become ok for staff to be rude to passengers. Well since there was many rude staff I can't say that it was a 1 time thing. The staff in the buffet and all were great those guys work hard. This was my 1st Princess cruise and I think it will be my last. I have cruise almost 20 times between RCL, NCL, Carnival & Holland America and never had 1 problem with staff not bending over backwards to help.

Long story short I was yelled yes yelled at by the Head Maitre'd Nicolo when I tried to get a table for my whole party to be seated at together. I don't think it's to much to ask to have your party eat together on a vacation. We were 10 in total and he wanted to give us 2 tables of 4 and a 2 person table. I was very upset to be yelled at that I told Nicolo I wanted him to come to the purser desk he let me know that he was to busy and I could go do what I wanted. I went to talk to the hotel manager. Also trying to get to talk to hotel manager is a major thing they don't want to let you talk to him. They let us know that he is very busy and that he had important things to do.

The ship is beautiful amenties were great.The rooms were a nice size with plenty of room to hang your clothes. Childrens program was very good the kids had a blast. 2, 14 year olds, 12, 9. Teens had a really great time. The youth staff is all aroung to keep things in check.

I did email Princess from the boat and did not get a response which leads me to believe customer service is not what it use to be. Which surprised me very much since I have heard great things about Princess in the past.

Not trying to bash Princess or anything just giving my experience. Any one else have rude staff problems on this boat or others in the Princess lines?

 

Janice :rolleyes:

[familia_solis]

When we were on the Caribbean Princess, we were treated royally by all crew we had interaction with. It was our 7th cruise and by far our favorite. We plan on cruising her again as well as other Princess ships. They truly gained repeat customers!

[VonS]

I would have been happy to have a different table from my family.

 

Brenda, you made my day! ROTFLM*O!

[alscottg]

Hi Janice,

Sorry to hear about you experience. My wife and I also got off the ship on Saturday, and we couldn't praise the staff enough. We were waitlisted for late seating, so we spoke with the Maitre'D and he made us a standing reservation in the Palm Dining Room for 8:30. Our waiter Lupe was one of the best that we have had in years.

We also felt that any crew members that we had come in contact with(with the exception of the rude Eastern European girl in the gift shop) were extremely friendly.

Scott

[love2cruze]

the staff on the crown princess was amazing! the first night, we had two seperate tables for our party of 11 (though this wasn't anytime dining) and we told them that we all wanted to sit together and the next night they had us a new table. it was great. i love princess cruises and we are definitely going on another one in the near future.

[pg.]

First point, a staff member should never yell at a pax. even, if pax yells at them(not saying you did ) , they are PAID to serve. Pax should not yell at staff either, regardless of whatever frustration occurs.

 

Second point, your post insinuates that many staff were rude, so you would not cruise Princess again because of this. Were all staff rude, or was it just staff assciated with the dining room issue.

If just dining staff were rude , then I couldn't myself pan a whole ship or cruiseline on account of one ( big) incident.

 

Thrid point, diabetes can be managed well with a snack, there are 24 hr buffets and room service, not for a meal, but for a protien snack to stave off the jitters till dinner. Plus, it isn't that wouldn't seat your mom for dinner, it is that they could or would not seat your GROUP when you wanted and how you wanted. If you entered the dining room at six you would have gotten a table for 5 within 10 or 15 minutes MAX, surely enough time to stave off insulin shock if managed properly. So the diablets card just doesn't matter.

 

Lastly, I do feel bad that someone actually commented on your responding to the posts numerous times, how silly, of course you should feel free to respond as many times as you like , if people are questioning you, or making what you believe to be unfair statements, then it is perfectly reasonable to respond and not have someone site that as evidence of your " nature".

[pg.]

First point, a staff member should never yell at a pax. even, if pax yells at them(not saying you did ) , they are PAID to serve. Pax should not yell at staff either, regardless of whatever frustration occurs.

 

Second point, your post insinuates that many staff were rude, so you would not cruise Princess again because of this. Were all staff rude, or was it just staff assciated with the dining room issue.

If just dining staff were rude , then I couldn't myself pan a whole ship or cruiseline on account of one ( big) incident.

 

Thrid point, diabetes can be managed well with a snack, there are 24 hr buffets and room service, not for a meal, but for a protien snack to stave off the jitters till dinner. Plus, it isn't that wouldn't seat your mom for dinner, it is that they could or would not seat your GROUP when you wanted and how you wanted. If you entered the dining room at six you would have gotten a table for 5 within 10 or 15 minutes MAX, surely enough time to stave off insulin shock if managed properly. So the diablets card just doesn't matter.

 

Lastly, I do feel bad that someone actually commented on your responding to the posts numerous times, how silly, of course you should feel free to respond as many times as you like , if people are questioning you, or making what you believe to be unfair statements, then it is perfectly reasonable to respond and not have someone site that as evidence of your " nature".

[jlp20]

.....how silly, of course you should feel free to respond as many times as you like .....

 

 

Or respond to a thread that died six months ago.

[lv2cruise2]

Hi, We just returned from our second cruise on the CP and I have to say that we did notice that the dining staff was NOT the same as before!

We cruise every year on Princess with a large group. When we made our dinning arrangements this man was rude as well and was not kind. He really should not be in this position! He doesnt have the right manor or attitude for this position.

Our tables where like yours and not very accommodating for our group not to mention the staff serving us. They where rushing us and just not as good as other cruises we have been on before. We where very disappointed in the CP anytime dining! :(

[emdia43]

I wish I knew how to use the 'quote' thingy- I would attach the 'spoof review' of a Princess cruise by HappyScot which is a few threads down on this board.

The thread is titled ' Thanks from Scotland'

I think he must have had this OP in mind when he wrote it-(c/o rude Princess staff) -it is on page 4 of the thread.:)

[marinearchit]

I was on the CB over Thanksgiving and found all the staff to be wonderful. The women at the excursions desk went out of her way for us, our steward was great, and our dinner staff was wonderful. I was in the Island Dining Room, M'd was David, great guy very friendly, and our 2 waiters George and Jun. They were all very attentive and made us feel like we were their favorite passengers. I did meet somebody onboard who said her waiter wasn't that personable. She said he never really talked to them. My guess is that you were in Anytime Dining and the M'd was just stressed out. I'd recommend schedualed dining. Oh, and there was this one guy named James Bond, yes that was his name, who worked in our dining room. He was a "special waiter" though I don't know what he actually did. But he sang alot of Italian songs and he had this little handheld laser thing that he used to flirt with some passengers at the next table. He was pretty funny. Everybody seemed to love him.

 

Well, I hope your future cruises are more enjoyable.

[scots]

Sorry to hear that you are not wanting to try Princess again because of this dining room experience.

 

Unfortunately we are all human beings and stress can get the better of us all, whether we are staff or passengers. That is just life. And I agree it is not polite to yell at people, however, some people can slightly raise their voice in frustration and it can be construed as yelling. I am sorry you had an unfortunate experience on board.

 

Whenever you want to travel with a group, small or large, (whether Princess told you you could be accomodated or not) - situations arise on the ship that can be unforseen.

 

IMO, it is always best to expect that a time may come up where your group has to be split up somewhat. It is not necessarily a bad thing...it is just dinner. You still were travelling for multiple days with these same family members. It is not like it is the only time to see them.

 

Or if you find you cannot be accomodated at that time as a group of 10, and being split up into smaller groups based on available table space is not an option to you, then take the opportunity to go to the buffet for a snack. Return to the dining room at a later time in the evening when things may not be so crazy. We cruised on the Grand Princess last year and were only a group of four, we had on a few occasions, to return to the dining room at a later date as we wanted a particular wait team and had to wait for tables to become available in their section - it was no big deal we just wandered around listened to the music in the Atrium, walked through the Casino etc. We knew and understood that on a ship of 3000+, that getting into the dining room right when we wanted might not be possible.

 

No matter how much you pay for a cruise you still have to be a little understanding of space and time. Yelling back (even when you feel you were mistreated) will never get the service you are hoping for.

 

I do hope that you will try Princess again at some point, they are a good line. But if you don't, I wish you the best of luck on future cruises, whatever line you decide to go on and I hope that you are treated by their staff with the respect you are expecting.

[cruise fairy]

Hi All,

Just got back Saturday from the Caribbean Princess boy when did it become ok for staff to be rude to passengers. Well since there was many rude staff I can't say that it was a 1 time thing. The staff in the buffet and all were great those guys work hard. This was my 1st Princess cruise and I think it will be my last. I have cruise almost 20 times between RCL, NCL, Carnival & Holland America and never had 1 problem with staff not bending over backwards to help.

Long story short I was yelled yes yelled at by the Head Maitre'd Nicolo when I tried to get a table for my whole party to be seated at together. I don't think it's to much to ask to have your party eat together on a vacation. We were 10 in total and he wanted to give us 2 tables of 4 and a 2 person table. I was very upset to be yelled at that I told Nicolo I wanted him to come to the purser desk he let me know that he was to busy and I could go do what I wanted. I went to talk to the hotel manager. Also trying to get to talk to hotel manager is a major thing they don't want to let you talk to him. They let us know that he is very busy and that he had important things to do.

The ship is beautiful amenties were great.The rooms were a nice size with plenty of room to hang your clothes. Childrens program was very good the kids had a blast. 2, 14 year olds, 12, 9. Teens had a really great time. The youth staff is all aroung to keep things in check.

I did email Princess from the boat and did not get a response which leads me to believe customer service is not what it use to be. Which surprised me very much since I have heard great things about Princess in the past.

Not trying to bash Princess or anything just giving my experience. Any one else have rude staff problems on this boat or others in the Princess lines?

 

Janice :rolleyes:

 

Janice,

I did have one experience with rude staff on Caribbean Princess last week. Read my post "just returned from Caribbean Princess" regarding my Lotus Spa "episode". Would be funny if it didn't really happen.

[Kentucky Cruiser]

I think the OP was treated with more sarcasm and rudeness on this board than on the ship.

 

Completely agree. Having reviewed this thread the most damning thing about Princess that I see is not the rudeness of the staff, but the rudeness of the people that defend Princess (and apparently cruise on the line). I would hate to spend a week of my life with Huskerass, Don or one of the others. Geez.

[rs12065]

Is this a definition of rude now "the staff won't do what I want them to do"{, regardless they cannot get it done ?. It perceive it is by the OP that they expect the staff to always "bend over backwards".

 

I think the "lets go see the purser" and "explain to me" was probably the worse insult the OP could have perpertrated and insured them to be labelled a malcontent and I would be surprised if any further requests were granted.

 

I also do not remember seeing the "take a number" machine or the "Hotel Manager Open Door" times posted. I think he has more important things to tend to other than "my ten family members can't sit together".

 

I am surprised the Captain wasn't notified. This has to rank right up there with his most important duties.

 

Well, you made the ultimate mistake!!!!!!!!!!! You said something negative about beloved Princess. How dare you?

These boards have become nothing more than tolerating innocent questions being asked about Princess ships or just plain cheerleading. Everyone else is a "Troll. I have come to look very much askew (I will get flamed for using a term most on here won't understand) at replies here.

People on Cruise Critic, whether they be fans of Princess, RCCI, Hal, Celebrity, etc., will never tolerate any negative post, be it warranted or not, which calls into question their allegiance and therefore their choice of cruise lines.

Yes, I may not have had an issue with any particular aspect of my cruise, but that does not diminish in any way another persons posting of something negative. The prevailing attitude here on Cruise Critic is that "I didn't have a problem, so there is no way you should have had a problem, and if you did, well, it is your problem and therefiore don't sail with Princess (insert...HAL, Celebrity, RCCI, etc here) again, becaue we love Princess and you don't yada, yada, yada.

The lack of tolerance on this Website is unbelievable. I come here to find useful info, both POSITIVE and NEGATIVE so I can make informed decisions about cruising, which my wife (hate the term DW, DW DS DMIL,etc). The only voice of reason on this site seems to be Spongerob, who is informed, tolerant, and concerned about how he responds to others. Wish we all could be like him.

[1male]

Well, you made the ultimate mistake!!!!!!!!!!! You said something negative about beloved Princess. How dare you?

These boards have become nothing more than tolerating innocent questions being asked about Princess ships or just plain cheerleading. Everyone else is a "Troll. I have come to look very much askew (I will get flamed for using a term most on here won't understand) at replies here.

People on Cruise Critic, whether they be fans of Princess, RCCI, Hal, Celebrity, etc., will never tolerate any negative post, be it warranted or not, which calls into question their allegiance and therefore their choice of cruise lines.

Yes, I may not have had an issue with any particular aspect of my cruise, but that does not diminish in any way another persons posting of something negative. The prevailing attitude here on Cruise Critic is that "I didn't have a problem, so there is no way you should have had a problem, and if you did, well, it is your problem and therefiore don't sail with Princess (insert...HAL, Celebrity, RCCI, etc here) again, becaue we love Princess and you don't yada, yada, yada.

The lack of tolerance on this Website is unbelievable. I come here to find useful info, both POSITIVE and NEGATIVE so I can make informed decisions about cruising, which my wife (hate the term DW, DW DS DMIL,etc). The only voice of reason on this site seems to be Spongerob, who is informed, tolerant, and concerned about how he responds to others. Wish we all could be like him.

 

I have also read astonishingly rude and nasty over-reactions to complaints. Its as if they were personally insulted! I think you really hit the nail on the head with "If I didn't have a problem, it doesn't exist, so it has to be your fault". Reacting so violently seems to indicate that one of their buttons was pushed.. which of course is THEIR problem.....:)

Thanks again for your level-headed post.:)

[cruise fairy]

Well, you made the ultimate mistake!!!!!!!!!!! You said something negative about beloved Princess. How dare you?

These boards have become nothing more than tolerating innocent questions being asked about Princess ships or just plain cheerleading. Everyone else is a "Troll. I have come to look very much askew (I will get flamed for using a term most on here won't understand) at replies here.

People on Cruise Critic, whether they be fans of Princess, RCCI, Hal, Celebrity, etc., will never tolerate any negative post, be it warranted or not, which calls into question their allegiance and therefore their choice of cruise lines.

Yes, I may not have had an issue with any particular aspect of my cruise, but that does not diminish in any way another persons posting of something negative. The prevailing attitude here on Cruise Critic is that "I didn't have a problem, so there is no way you should have had a problem, and if you did, well, it is your problem and therefiore don't sail with Princess (insert...HAL, Celebrity, RCCI, etc here) again, becaue we love Princess and you don't yada, yada, yada.

The lack of tolerance on this Website is unbelievable. I come here to find useful info, both POSITIVE and NEGATIVE so I can make informed decisions about cruising, which my wife (hate the term DW, DW DS DMIL,etc). The only voice of reason on this site seems to be Spongerob, who is informed, tolerant, and concerned about how he responds to others. Wish we all could be like him.

 

Well said, I was beginning to think I was the only one that thought that way!!

[Stevesan]

I can understand how someone can mistakenly resurrect an antique thread, but why the heck do y'all perpetuate it by responding?

 

It's been done to death. let it die in peace.:o