Definitely sympathize with you & feel that you should at the very least should get the extra amenities that the Penthouse gets. Have you talked to the Retreat desk that calls you before a cruise, you never know as they are always in contact with the ship. It says in Celebrity’s rules that once the bid has been accepted you cannot back out so why are they allowed to back out? Rules should be a two way street. Look forward to meeting you both onboard.