marinaro44 Posted March 8, 2014 #101 Share Posted March 8, 2014 Really feel for all of you. A cruise like this doesn't have a straightforward set of arrangements and I hope you get it sorted out and find a replacement. With a 75% discount off a future cruise I think I'd be looking at one of those Antarctic trips of a lifetime ;) Phil Just to clarify: It's not a "75% discount off a future cruise." It's a credit to be used on a future cruise of 75% of the fare you paid for the cancelled cruise. Link to comment Share on other sites More sharing options...
Geezy Rider Posted March 8, 2014 #102 Share Posted March 8, 2014 We were also aboard when the accident took place, and from that moment on we were simply amazed at the excellent manner in which Azamara handled the situation. They took an extremely proactive approach and kept all guests well-informed. IMHO corporate policy was quickly formulated and more than fair in all respects. This situation has caused Azamara to take a major financial "hit" in reimbursements, refunds, future discounts and loss of revenue. And they clearly have ignored that, and have put in place policies to make whole everyone effected. I have no doubt that this situation will prove to be a blessing in disguise, and the net result will be an asset to Azamara rather than a liability. Simply put, on a scale of 1 to 10, Azamara has earned a solid 12. Doc Link to comment Share on other sites More sharing options...
excitedofharpenden Posted March 8, 2014 #103 Share Posted March 8, 2014 Just to clarify: It's not a "75% discount off a future cruise." It's a credit to be used on a future cruise of 75% of the fare you paid for the cancelled cruise. Apologies. My mistake as I read it wrong. Still a nice discount off a future cruise though. Phil Link to comment Share on other sites More sharing options...
silkismom Posted March 9, 2014 #104 Share Posted March 9, 2014 I know that Cindy (future cruise lady) was booked solid for repeat cruisers from the time the discount was announced. Link to comment Share on other sites More sharing options...
marinaro44 Posted March 9, 2014 #105 Share Posted March 9, 2014 I know that Cindy (future cruise lady) was booked solid for repeat cruisers from the time the discount was announced. She was. Link to comment Share on other sites More sharing options...
marinaro44 Posted March 9, 2014 #106 Share Posted March 9, 2014 Apologies. My mistake as I read it wrong. Still a nice discount off a future cruise though. Phil Right. More than fair, in my opinion. Link to comment Share on other sites More sharing options...
cruzluvers Posted March 12, 2014 #107 Share Posted March 12, 2014 We were also on the Feb 17th cruise planning to be on the next one (we had actually also done the Feb 3rd one too :)) Yes , we were disappointed about the cancellation but we felt Azamara did everything they could to help all of us with our changes (thanks especially to Francine and Rob) in Shanghai. It certainly could have been a lot worse. The Hyatt was just beautiful and we enjoyed our days in Shanghai. We were assisted in getting to Hong Kong for the three days we had previously booked (just changing the dates) and had a great time. We especially want to thank the Journey staff (Captain Jason, Richard and all the others) who went out of their way to make the final days enjoyable. Yes, we were among the many who sat with Cindy and booked another cruise next year with Azamara and we look forward to it. ;) Link to comment Share on other sites More sharing options...
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