alibabacruisers Posted March 12, 2010 #1 Share Posted March 12, 2010 Voyage Personalizer has been unavailable for this past week...anyone else experiencing this? Link to comment Share on other sites More sharing options...
capnpugwash Posted March 12, 2010 #2 Share Posted March 12, 2010 Voyage Personalizer has been unavailable for this past week...anyone else experiencing this? It is fine on the UK site Link to comment Share on other sites More sharing options...
Cornus Posted March 12, 2010 #3 Share Posted March 12, 2010 I see you're in Oz...might that be the problem? I updated the info in my personalizer for a TA on April 29 just this afternoon with no problems. Link to comment Share on other sites More sharing options...
Bigmike911 Posted March 13, 2010 #4 Share Posted March 13, 2010 Its working in the US, except for the Travel Summary tab, which is malfunctioning still. It gives an error message saying access is not allowed, contact the data Administrator. Also when I tried to email Cunard, they have a procedure where they email you a link back and you have to click on that in order for your first email to go through. That doesn't work with a click, nor can you paste it into a browser and have it work. I would say their IT department should put in some effort to fix these problems. Mike Link to comment Share on other sites More sharing options...
alibabacruisers Posted March 13, 2010 Author #5 Share Posted March 13, 2010 I had no problems until a few days ago. I have emailed Cunard about the problem. Thanks everyone. Capn...hope you had a wonderful Panama Cruise..your blog was great..thanks! Link to comment Share on other sites More sharing options...
boeckli Posted March 13, 2010 #6 Share Posted March 13, 2010 Voyage Personalizer has been unavailable for this past week...anyone else experiencing this? Which one are you using? According to the person I spoke to at local Cunard office last week, we Aussies are only due to get one next month and that whatever was entered into the pocruises.com one may not stick to local bookings :rolleyes: Link to comment Share on other sites More sharing options...
lannp Posted March 13, 2010 #7 Share Posted March 13, 2010 I was able to log in today to Cunard.com but I noticed it is completely different. Perhaps that was the problem earlier in the week, they may have been loading the new program. The first time it was rejected and I know I entered the correct confirmation number. I tried a second time and it worked perfectly. Link to comment Share on other sites More sharing options...
rrunner Posted March 13, 2010 #8 Share Posted March 13, 2010 Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?[/quote I logged on okay yesterday but the site has changed. (We are in the US.) Some of my personal information had been erased - glad I checked. It also said we would be getting E tickets soon - so I guess we will not be receiving the wallet with our documents via the mail anymore. We are on a crossing in May. Not sure I like the new site - not so informative maybe it is not finished yet. Link to comment Share on other sites More sharing options...
garigoun Posted March 13, 2010 #9 Share Posted March 13, 2010 I've just got the email to tell me my eticket is ready but the site won't let me in just keeps apologizing that it's not available. Gari Link to comment Share on other sites More sharing options...
rrunner Posted March 13, 2010 #10 Share Posted March 13, 2010 I've just got the email to tell me my eticket is ready but the site won't let me in just keeps apologizing that it's not available.Gari I am having the same problem myself??? Link to comment Share on other sites More sharing options...
TheOldBear Posted March 13, 2010 #11 Share Posted March 13, 2010 Well, I won't be needing the information until next fall, but I decided to take a look at the site. They have some configuration problems - probably a development / test configuration is still in place, so that it works fine for them - it just is broken when a Customer want to use it. [rant] A more fundamental problem is that the site is implemented using Micro$oft tools and technology - that would not be my choice of toolset to use for a commerce site containing sensitive information. [/rant] Link to comment Share on other sites More sharing options...
DocLawDog Posted March 13, 2010 #12 Share Posted March 13, 2010 I had to call Cunard the other day and was told that they were working on the personalizer...I couldn't get it to take alot of my information so the woman entered it over the phone. Link to comment Share on other sites More sharing options...
Westaussie Posted March 13, 2010 #13 Share Posted March 13, 2010 Voyage Personalizer has been unavailable for this past week...anyone else experiencing this? Were you ever able to log into your personalizer? I wasn't at any time before our recent Queen Victoria cruise as it would not accept the booking number given to me. So maybe not available to us yet. Vera Link to comment Share on other sites More sharing options...
alibabacruisers Posted March 14, 2010 Author #14 Share Posted March 14, 2010 I just tried it today and still not working....also still have not received answer from Cunard....will give it a few more days. It makes sense if they are trying to update the Personalizer. Link to comment Share on other sites More sharing options...
boeckli Posted March 14, 2010 #15 Share Posted March 14, 2010 Try this link https://secure.pocruises.com/cp/index.asp?pageID=4&ABTA=V8764&brandCode=CU (was posted on another thread here recently) - works fine for me (but the guy at the Oz Cunard office said info entered may not stick to our bookings and we should get an Oz version soon and be advised when available) Link to comment Share on other sites More sharing options...
alibabacruisers Posted March 14, 2010 Author #16 Share Posted March 14, 2010 Boeckli...thanks for that site...I've saved it. I also like your QM2 ticker...how did you do it or where? Thanks. Link to comment Share on other sites More sharing options...
boeckli Posted March 14, 2010 #17 Share Posted March 14, 2010 Boeckli...thanks for that site...I've saved it. I also like your QM2 ticker...how did you do it or where? Thanks. Here is the link to make the actual ticker http://*****/ The rest is done by adding text to an image, then upload to a hosting site (like Webshots, Photobucket or similar) and the URL is then added to the signature just like your ticker. Link to comment Share on other sites More sharing options...
The Real PM Posted March 16, 2010 #18 Share Posted March 16, 2010 I am having great difficulty putting information into my Voyage Personalizer. Good lord, it is so very frustrating for someone like me who is computer challenged to begin with. It keeps on saying I need Adobe, so I have uploaded or downloaded or whatever you do to the damn thing numerous times, but it continues to say I need more. I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now. You know, I would have hoped if Cunard were going to set up E-tickets that they would have hired help that knows a little more than I do about it, and I really, really know I could do a better job than that!:eek: Link to comment Share on other sites More sharing options...
Norfolk Brit Posted March 16, 2010 #19 Share Posted March 16, 2010 I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now.:eek: Sorry Gail, but this made me fall off my chair - you sound like me:eek:. I think Gari is having problems with his voyage personaliser as well; making the not unreasonable assumption that he is more computer-literate than we are, perhaps waiting a few days may help? Mary:) Link to comment Share on other sites More sharing options...
omakim Posted March 16, 2010 #20 Share Posted March 16, 2010 Me too. Link to comment Share on other sites More sharing options...
Bigmike911 Posted March 16, 2010 #21 Share Posted March 16, 2010 I am having great difficulty putting information into my Voyage Personalizer. Good lord, it is so very frustrating for someone like me who is computer challenged to begin with. It keeps on saying I need Adobe, so I have uploaded or downloaded or whatever you do to the damn thing numerous times, but it continues to say I need more. I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now. You know, I would have hoped if Cunard were going to set up E-tickets that they would have hired help that knows a little more than I do about it, and I really, really know I could do a better job than that!:eek: PM. Perhaps the version of Adobe that came with the computer is out of date. If you need to open a PDF file, you need an up to date version. There should be a link for you on the error message. If you down load the most recent version, it will eliminate the older ones for you so you will have only the most recent. Mike Link to comment Share on other sites More sharing options...
The Real PM Posted March 16, 2010 #22 Share Posted March 16, 2010 PM. Perhaps the version of Adobe that came with the computer is out of date. If you need to open a PDF file, you need an up to date version. There should be a link for you on the error message. If you down load the most recent version, it will eliminate the older ones for you so you will have only the most recent. Mike You know Mike, I would agree, but I have just bought a brand new computer. I guess they could have seen me coming and loaded old programs (is that what you call Adobe?) on it. Yes, there is a message that says click here and I do and the whole thing seems to start over again. Perhaps if I understood better what the heck I am doing. But, Cunard should realize that we are not all computer geniuses and they should compensate for those of us who aren't. Link to comment Share on other sites More sharing options...
Bigmike911 Posted March 16, 2010 #23 Share Posted March 16, 2010 PM The current Adobe Reader is version 9. If you don't have that, I suggest you search for Adobe Reader in your search engine. When you find it. Select it. It will give you an option to download. Make sure you have the correct version for your operating system and language, then download and install it. If for some reason the install on your computer when you bought it was installed incorrectly or is corrupted, the download and install will correct this problem. Mike Link to comment Share on other sites More sharing options...
BettyBoop3850 Posted March 16, 2010 #24 Share Posted March 16, 2010 Hi Got an E-mail from Cunard about my E-ticket with a link. I clicked the link and it took me to my personaliser. I clicked E-ticket but all I got was we will notify you. Plus can't access travel summary or extra luggage tags not authorized to view page. Link to comment Share on other sites More sharing options...
The Real PM Posted March 17, 2010 #25 Share Posted March 17, 2010 PM The current Adobe Reader is version 9. If you don't have that, I suggest you search for Adobe Reader in your search engine. When you find it. Select it. It will give you an option to download. Make sure you have the correct version for your operating system and language, then download and install it. If for some reason the install on your computer when you bought it was installed incorrectly or is corrupted, the download and install will correct this problem. Mike Thank you MIke. I got one of those little messages that you sometimes get on your computer down on the right hand lower part of the screen and it said something about an Adobe update. So I clicked on it and I think I have a new one. Hopefully, it will work when I get my courage up enough to check back in on the Personalizer. Thank you for your help. Gail Link to comment Share on other sites More sharing options...
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