When Can I Expect A Response From Carnival

It has been 4 days since I submitted 2 different forms to Carnival via their website. The first one I sent is for a missing cruise on my VIFP profile and the second was for a price drop. I have yet to hear from a Carnival representative on either issue. How much time should a allocate for a response before resubmitting requests?

I submitted a form 2 weeks ago and haven't heard a thing :mad:

Are you booked directly through carnival? If not only

Your agent can do the price reduction. If booked direct resubmit the form again

I submitted a form yesterday, never heard from them, called about 4 hours later. They told me they responded. Was also told to resubmit. Heard back within 30 minutes. If it was me, I would call.

Are you booked directly through carnival? If not only

Your agent can do the price reduction. If booked direct resubmit the form again

I booked directly with Carnival. Did not use a TA or PVP. Will try to submit the forms again

I booked directly with Carnival. Did not use a TA or PVP. Will try to submit the forms again

Having a good PVP helps. We're fortunate to have a very good PVP, and she makes every effort to help us with similar questions. Other than that, you'll just have to be very persistent in getting a response. There's an old saying, "The squeaky wheel gets the grease." ;)

I've submitted price drops in the past and never heard anything, but when I checked my booking it was applied.

I put in for a price drop about a month ago and had a response within an hour.

check your junk or spam folder. Mine go there almost every time

I booked directly with Carnival. Did not use a TA or PVP. Will try to submit the forms again

I recommend that you always request an e-mail response and give your e-mail address in the request. This does not always work, but at least when it does it tells you they got it.

I sent an email to the Players Club three days ago and still don't have an answer, but I thought it was interesting that I received a survey regarding the email I sent. Strange??

I wouldn't wait around for a response... I'd just give Carnival a call.

I heard back with an approval in 2 hours. Surprised me but it was great

Like somebody already said, check those spam folders.

I sent an email to the Players Club three days ago and still don't have an answer, but I thought it was interesting that I received a survey regarding the email I sent. Strange??

I got a response within 3 days, but I didn't like the answer :(

I got a response within 3 days, but I didn't like the answer :(

 

 

Mine was more comments than anything else and also notification that we are sailing again. I don't expect anything much because last time that's what we got, lol.

It has been 4 days since I submitted 2 different forms to Carnival via their website. The first one I sent is for a missing cruise on my VIFP profile and the second was for a price drop. I have yet to hear from a Carnival representative on either issue. How much time should a allocate for a response before resubmitting requests?

Four weeks.

I submitted two price protection forms this week and received the email confirmations within 10 minutes even though it stated on the form it could take a couple days. If you are sure your email is listed correctly I would make a call and ask for on line support.

It has been 4 days since I submitted 2 different forms to Carnival via their website. The first one I sent is for a missing cruise on my VIFP profile and the second was for a price drop. I have yet to hear from a Carnival representative on either issue. How much time should a allocate for a response before resubmitting requests?

I submitted a price drop last night. Had not heard back by this morning, so I called the PVP phone number and they did it over the phone.

I put in for a price drop about a month ago and had a response within an hour.

Ditto. We got price drops on the 18th and the 28th. Reply was within the hour along with new Booking confirmations.

I submitted a question about the Clocks that were on the lido deck but were removed after the ship went thru the 2.0 up grade. I got a response about a week later yes Carnival does answer the questions that are submitted.

Gary