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My Review: Jewel of the Seas Panama Canal (12/19-12/29/08)


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Quips, quirks, and biases

 

One of the great things about cruise vacations is that, in many cases, they are what you make of them. Because of that, I always like to include this little introductory section where I describe where I'm coming from, as context definitely colors any review. This was my 11th cruise on Royal Caribbean, and 21st cruise overall. I've been "loyal to Royal" lately because I like their ships, have received competitive pricing, enjoy the C&A perks, and enjoy the OBC I receive for NextCruise bookings. I have been trying to sail on the Jewel for a few years as it was my grandma's favorite ship. She was a huge RCCL fan (she made it on the brand-new Freedom two weeks before cancer took her) and she was the person that got my parents and I cruising.

 

This cruise was booked in the summer of 2008 when there were some decent cruise rates and very good airfares to get from Indianapolis to Miami. This was a "family" trip in that I shared a room with my parents (both Diamond members) and because it would span both Christmas and my parents' 31st anniversary. We originally booked an inside cabin, but in early fall, as a present, I called up and upgraded us to an E1 balcony on the hump (8086). Not only was it a balcony, but it also had a sofabed which I prefered to a pullman.

 

 

Pre-Cruise

 

Last year when I tried to cruise in December, Indianapolis was hit with a huge snowstorm the day of my flight and the plane barely made it out. This year we took two precautions: we bought trip insurance (through insuremytrip) and we also planned on spending the night before in Miami (which we always prefer doing, especially during the winter). Well, sure enough, as we drove to the airport on th 18th, everyone was abuzz about the "big ice storm" heading into the area ... great. When we arrived at the airport at 1:30 for our 3:30 non-stop flight to Miami, everything seemed to be on track. However, at around 3:00, when there was no plane at the gate, it was announced that our inbound flight had been delayed and that our new departure time would be 4:19 (edging closer to when that ice storm was scheduled to move in). At this point, I pulled out my laptop, and utilizing the free wi-fi offered at the Indy airport, started in on my quest to figure out where our plane actually was. Our departure time was still 4:19, but at 4:00, I felt this was very optimistic considering the plane our plane was still on the ground in St. Louis (which had already gotten the ice). I started feeling a little better at 4:15 when the plane was listed as "In Transit", and I felt even better when it suddenly showed up at a little after 5. In the end, we took off at 5:30 and beat the ice by a few hours ... whew.

 

 

Because of the usual delays, as described above, we arrived in Miami at 8:30 instead of 6:30, making a long day even longer. In my haste to get this trip booked and paid for as early as possible, I was perhaps a little too loose with my Priceline bidding (instead of waiting for a better deal in a better area) and got the 3-star Holiday Inn - Miami Airport West (Doral) for a bid of $55. This hotel was, in my opinion, at the very boundary of what could be considered an "airport" hotel, and their airport shuttle only ran once an hour. Once we had collected our bags, we called about the shuttle but, being tired, decided to take a cab instead of waiting the 30 minutes for the shuttle's scheduled arrival. The cab ride ended up being about $23.

 

 

Once at the hotel, the desk clerk was very nice (though asked for no forms of ID) and gave us a non-smoking room with two beds even though we were of course booked in a "Priceline" room that was a king-smoking room. The room was nothing special, but it seemed clean and did offer free, if slow, wi-fi. Being late, we walked next door to the Doral Ale House for dinner which was fairly tasty, had good drink specials, and was packed for the Indy-Jacksonville NFL game.

 

 

 

The next morning we strolled around the neighborhood to find perhaps a cheaper breakfast than what was offered by the Holiday Inn. The neighborhood seemed very walkable and well-kept (unlike some of the war-zone areas I've seen in Miami). We turned right and found absolutely nothing (besides Carnival's headquarters). We then headed back the other way and found a Dunkin' Donuts in a strip mall. After a quick breakfast, it was back to the room to get ready to leave for the ship. We debated on whether or not to take the free shuttle back to the airport to catch a fixed-rate cab to the port or to just have the hotel call us a cab. We went with the latter, and after a 15-minute wait, our cab arrived. A 20-minute and $40 cab ride later*, we arrived at the Port of Miami and unloaded in the shadow of the Jewel of the Seas ....

 

 

*Note: There were obviously cheaper ways to operate, but the time-value of money and the fact we were a party of three made some of the more-expensive choices bearable. Traveling by myself, it would have been the cheapest route, all the way .... ;)

 

*Note: My photos will soon be available in the link below, though I haven't really organized or labeled them yet.

 

 

*Note: Yes, the "review" will start soon ... :)

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Embarkation

 

We arrived at the port around 11:30. We gave our bags to the porters with a $3 tip (for 3 bags), and then headed into the terminal where we went through the check-in routine. Thankfully I have this down by now, and we entered with our passports and SetSail Pass in hand and breezed through while other parties had all of their stuff spread around the ground, trying to dig their documentation out. We went through the security checkpoint and, for this cruise, I didn't even ask about taking my laptop out ... I just sent it through and didn't hear a thing about it. Once through the security line, we proceeded to the priority check-in line, received our SeaPass cards, and were immediately able to have our security pictures taken and board the ship before noon ... a very smooth process.

 

Cabins, of course, were not available until 1:00, so we headed to the Windjammer for lunch (with the requisite offering of honey stung chicken) and then explored the ship. As we walked around the ship, it was kind of amazing a) how many people were forcing themselves through the fire doors to get to cabins early or b) how many people were sitting in the stairwells waiting for the cabins to open. But oh well ... I digress .... ;) We checked our dining room assignment and found that we had been assigned to early seating (as requested ... my dad likes to eat early) at table 532, which was in the Tides dining room in the far back. From what I could tell, the other side of this dining room level was used to accomodate those who were on My Time Dining.

 

The muster drill was at 4:30 and it was extended by people who decided they could try to skip the drill. In a first for me, the captain came on several times and explained that he would not release anyone until all muster stations had checked in with a complete roster ... leading to stragglers appearing 10-15 minutes into the drill. The muster drill was conducted in both English and Spanish, with each section of it done first in one language, then the other. This seemed to work better than other ships that do the entire thing in English and then move to Spanish because it keeps the noise down from those who are "finished." There were thankfully few people blowing on their whistles and, a little later, the drill was over and the Jewel was leaving the Port of Miami.

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The Ship

 

There is no doubt about it ... the Jewel is a beautiful ship. She is the second Radiance-class ship I've been on (I was on the Brilliance last year), but after being on several cruises in a row on a Voyager-class ship, the views of the ocean and the intimate "nooks and crannies" of the ship definitely offer a different feel. The centrum is the lynch-pin of the ship, topped by the Crown and Anchor Lounge on Deck 12 and running all of the way down to Deck 4. Off of the centrum come many of the major venues such as the Windjammer, Schooner Bar, and the dining rooms. The only major venues at the front of the ship are the Coral Theater, spa, and the Solarium. The Solarium is one of the most beatiful places I've seen on a cruise ship and proved to be a very relaxing place to spend time, especially when the ship was in port.

 

In terms of sport activities, the Jewel offers quite a lot, though not quite what a Voyager-class ship offers. There is a rock wall and mini-golf course on Deck 13, a golf-simulator, a half-court basketball setup, a few shuffleboard courts, and a few ping-pong tables right outside of the Windjammer. The main pool is cruiseship sized (ie, not large) and the hottubs seemd usually fairly full.

 

I will say, however, that there are a few things that I do not like about the design of the ship. First of all, the elevators really seemed to be a choke point, especially since our cabin was right on the centrum, making those the most convenient elevators. I found the centrum elevators to often be too packed to accomodate any more guests by the time they reached deck 8, and this was especially true of the "outside" elevtors (ie, elevtors overlooking the ocean) which were the only ones that would go the Viking Crown (where the overflow concierge club was). A 5-10 minute wait for an elevator was not uncommon (my mom could not climb many flights of stairs), which was was sometimes frustrating. This was obviously a problem for others, as we'd run into "full" elevators trying to come down from the Viking Crown because people had ridden them all of the way up to ensure a spot down.

 

Another thing I dislike about this class of ship is walking decks. On the pool deck, the jogging track has many little turns and bends which makes it a pain to use once you throw in other walkers/joggers and people who move their chairs into the track to be a the "right angle." I usually enjoy walking on the lower outside deck (deck 5 in this case), but the deck did not circumnavigate the ship because of the helipad and, for some reason or another, was usually roped off outside at various points.

 

One more thing ... there were several activities occuring in the centrum each night, from a piano player to a 70s dance party. This was a nice central venue, but it made navigation around the centrum difficult at the choke points were clogged up. The area was also congested when the formal portrait stations were setup as they would take an entire aisleway.

 

Ok ... so my negatives are longer than my positives, but as you can see, they weren't a huge deal ... just things I thought I'd mention. Overall I left with a very positive impression of the Jewel, especially some of the gorgeous artowrk on in the stairwells (and I think I encountered all of the art ... thanks full elevators ;)).

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Hi Chris....So good to see you started your reviews. I've been waiting to read them. Hope you and your folks had a great cruise. As you know, the Jewel is my favorite ship, and the PC is a terrific itinerary. I'll be checking back to read more as you post it. Welcome back and I'll look forward to more good reading!

 

Karen......a big fan of Silentbob009!

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Hi Chris

 

I am enjoying your review. We got off the Jewel as you were embarking. It was a great cruise.

 

I fully agree with your thoughts on the elevators and the centrum. The centrum was great but did not work when there was a big event, especially the art auction-there was no way to enjoy any of the other venues around the centrum when they had their loud sales talks. And listening to the music offered before dinner was marred by continuous photo flashes all around. These were just small annoyances though. The ship and the cruise were oustanding.

 

Looking forward to more of your review.

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Chris, we are enjoying your review and look forward to the rest. We are packing as you are unpacking and doing laundry. We board the Jewel Jan 19th for a b2b. We're interested in what you did in the ports. Also did they have a brunch or something similar for the Diamond, Diamond Plus and Platinium members on the last sea day?

 

Thanks :)

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Cabin

 

As I mentioned earlier, I upgraded our cabin from an inside to an E1 on the hump with a sofa bed. This was both a great and disappointing move. On one hand, the balcony was very large and shaped like a right triangle. It was large enough to have two chairs, one small table, and two full-sized loungers. On the other hand, the less said about the sofa bed, the better. I had had a full-sized sofa bed over the summer in a D1 on the Explorer and found it to be fairly comfortable. It turns out that the "sofa bed" in an E1 is essentially a love seat that folds out vertically so that there are three different, rolling sections. This meant that the bed was fairly narrow and also tended to roll apart at any movement on the bed ... not the most fun thing in the world.

 

As for the rest of the cabin, it was "standard" with two twins converting into a queen, plenty of storage space, a curtain divider, and fairly large closet. The furnishings seemed to be well taken care of. The TV offered the standard compliment of channels as well as the TV-based service system for checking account balances, buying excursions (when it worked), etc. A safe and a minifridge stocked with for-purchase sodas and snacks were available. The bathroom for some reason felt a little smaller than usual, but thankfully had the shower door instead of a curtain.

 

The cabin itself was located two cabins from the centrum and was located on the side with the glass elevators. This location meant that, whenever there were loud activities taking place in the centrum, they were somewhat audible in the room. At night when going to sleep (usually between 10-11) music could be heard, but not (at least for me) at an obnoxious level.

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Also did they have a brunch or something similar for the Diamond, Diamond Plus and Platinium members on the last sea day?

 

There was a pre/post dinner party later in the cruise (I think it was the 9th night ... night before the last sea day on this voyage ... but I could be off a day). It was held in the Safari Club starting at 7:30. I didn't attend because I preferred to sit, drink, and chat in the concierge lounge than to hear the same old thing with poorer drinks at the party. I definitely would have preferred a brunch or afternoon gathering, but oh well .....

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There was a pre/post dinner party later in the cruise (I think it was the 9th night ... night before the last sea day on this voyage ... but I could be off a day). It was held in the Safari Club starting at 7:30. I didn't attend because I preferred to sit, drink, and chat in the concierge lounge than to hear the same old thing with poorer drinks at the party. I definitely would have preferred a brunch or afternoon gathering, but oh well .....

 

So where do they have the concierge lounge at?

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Hey silentbob007. Thanks for the review. We are also on the Jan 19th Panama Canal cruise. How many formal nights did you have?

 

There were two formal nights. The first is the second night (first sea day). The second on our sailing was on Christmas, the sea day after Panama, but I'm not sure if that will be the same for other sailings.

 

sj25 ... on our sailing, there was the concierge lounge on deck 10 that requires a key card and is available all day (coffee all day, drinks and snacks from 5-8:30). There was also an overflow lounge for the evening time in the Hollywood Odyssey on Deck 13.

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Crew and staff

 

On my last cruise on the Navigator, I commented that I thought that the crew was a little less than friendly in some cases. This definitely cannot be said about the crew I encountered on the Jewel. Everyone onboard that I met seemed pleasant and curteous, from my assigned waitstaff to the security guards. Service in the Windjammer was almost always outstanding with a greeter and waiters constantly clearing plates, offering to bring drinks, etc. The one time I was disappointed in the service in the Windjammer was during the casual dinner service during which not a single crew member interacted with me or my table.

 

I really enjoyed interacting with the activities staff on this cruise. Most of the activities I attended were hosted by either Amanda, Jason, or James, and they were all fun people who were easy to get along with and talk to. Roger on the sports staff was also fun to interact with. I'm a bit ashamed to admit this, but the only person I kind of avoided was Christina who, while she seemed very nice, had a very thick accent (she hosted all of the spanish trivia games) and was extremely difficult to understand, both when she hosted triva and when she called numbers in Bingo.

 

As for our assigned crew members, it was a mostly positive experience with only a few exceptions. Our cabin steward did a good job of keeping things clean, but our cabin was never cleaned at a consistent time and, by the middle of the cruise, it was not being cleaned until afternoon even though we had put our "make up cabin" slip in the door at around 8:00 AM. This prompted a talk between my mother and the cabin steward who gave a few excuses but, after that, moved us earlier into his rotation. As usual, this issue would probably not have been a big deal if we had said something earlier, so I'm not really faulting the steward here.

 

Our waitstaff in the Tides dining room, Adrienne and Filip, were very good. At first our service was a touch on the slow side (with dinner finishing at about 8:00), but it sped up as the cruise progressed. Adrienne was very good at making suggestions and brining out backups or replacements if she thought someone was not enjoying his/her food. Filip was usually johnny-on-the-spot with my water glass which, I'll admit, is probably a full time job in itself. There were about four "singing" nights, about four too many in my book, but oh well (one thing I definitely DO NOT miss from Carnival).

 

**NOTE: OK ... here I'm going to step on a soap box and rant for a bit, so please feel free to ignore me if you wish. Throughout the cruise, in every Compass, there were guidelines for avoiding illness, including the suggestion for not shaking hands ... in other words, wash your hands thoroughly and be smart. Now I'll go back to my hated dancing and singing nights ... not only do I not enjoy making my hardworking waitstaff have to sing and dance for me, but once the music gets going, people start clapping and twirling their USED NAPKINS in the air. In other words, don't shake hands, but please send small food and saliva particles whipping indiscriminantly in the air. YUCK!

 

Fellow Passengers

 

Since this was a holiday cruise, there were of course quite a few families. My guess is that the ship was not quite used to organizing and ordering for so many kids ... and the only reason for this guess is that, by the end of the cruise, we were being offered Nestle 100% Jamaican cow milk ... though I guess there could be a milk spoilage issue on a 10-day cruise and I'm completely wrong ... so I guess I'll stop making assumptions. ;) I'd say the average age of guests tended to be older, but I never felt like I was being overwhelmed by scooters and walkers by any means. I'd say that most passengers were American, but there were also quite a few Canadians and European passengers and all major announcements were done in English, Spanish, French, and German.

 

**Unscientific observation: OK ... I'm not posting this to offend anyone or point fingers, but I feel it necessary to discuss the presence of children on this cruise. In my experience, the kids start out the cruise out of sight for me, then slowly creep in at about day 6-7 as they become more comfortable roaming the ship and start to form "packs" (and I'm especially talking kids around middle-school age and higher here). The same could be said with this cruise, except that since it went for 3-4 more days, the behavior of the unsupervised kids became almost excruciating ... nothing too serious, but still shennanigans that really shouldn't have to put up with. The ones I personally witnessed are: pushing all elevator buttons, running from floor to floor to hit the elevator button to make it stop that way, kids sitting in the elevator playing cards, knocks on the door followed by giggles and running footsteps, and large groups sitting in the Windjammer screaming at each other and pushing their way in front of others at the food stations. I also heard stories about kids stealing room service door hangers, swapping "Make up cabin" and "Do not disturb" tags, and swiping unattended drinks at bars.

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Food

 

I know that food is highly subjective, but here it goes ....

 

Main Dining Room

I found that I enjoyed almost everything I ordered from the main dining room. There isn't really anything that I would deem to be outstanding, but every night I was usually able to find at least one item that I would enjoy as well as a few others that I'd like to try. Formal nights featured standards like shrimp cocktail (which evidently can be ordered every night as long as it is ordered the night before), lobster bisque, and escargot. The fisherman's platter (complete with 3-4 garlic shrimp and a tiny lobster tail) appeared later in the cruise on a non-formal night. The special Christmas menu featured turkey and ginger items and was, to be honest, fairly forgettable. As usual with Royal Caribbean, desserts tended to be the weakest link in the meal with several very good ones and quite a few "blah" ones ... I found most of the cheesecakes disappointing and the other cakes to be a little dry.

 

We ate a few lunches in the dining room (even after being placed with the least friendly table I've ever encountered for the first lunch). The menus were never too exciting and, for any salad ordered, we were directed to the salad bar to have it made ourselves. I'll admit that the salad bar was very nice with different kinds of lettuce, vegetables, cheeses, meats, and dressings.

 

*Note: Dress codes in the dining room were not enforced. As some of you may know, I'm not much for dressing for formal night any more, but I still generally wear slacks and a polo shirt on regular nights and slacks, shirt, and tie on formal nights. On every night people with shorts and t-shirts were allowed in ... I know because we were seated with some of them (and no, it didn't ruin my dinner experience).

 

Windjammer

We ate every breakfast in the Windjammer, something we never used to do until we became disenfranchised with the dining room breakfast a few cruises ago. The offerings in the morning were fairly standard with various pastries, fruits, cereals, and breakfast meats available. There were also stations for carvery ham and fried eggs/omelets. There was sometimes a wait for the custom eggs which clogged things up as they would be cooking several at a time and have nowhere for those who had already been served to wait besides the queue or in front of other breakfast stations. I stuck with biscuits and gravy most mornings which always tasted a little sweet (I think the biscuits were sweetened).

 

**Note: I was told off one morning because I was waiting for my omelet and I tried to help the next lady order. She came up with a small child and ordered an egg. The cook asked her what she wanted ... over-easy, sunny-side up, etc, and she looked at him and said that she wanted an egg. I interceded and commented that the cook wanted to know how she wanted it cooked and she looked at me and screamed... I KNOW WHAT I"M DOING, I WANT AN EGG! Oh well ... so much for trying to help.

 

We also ate lunches in the dining room on port days. There were varied offerings each day with the standard pizza, hot dogs, hamburgers, and pre-made sandwiches also offered. Most of this food was decent, though some was a bit bland and tasteless. I also found Windjammer desserts to be the most hit-or-miss, with the Jiggle Test usually being necessary. Baked items, such as cookies, were usually the safest bet.

 

**Note: The Jiggle Test (patent pending) is my method for determining which desserts served by Royal Caribbean have the best opportunity to have a pleasing taste/texture. I've found that many of their cakes and tarts have a nice topping, but are filled in the middle with a flavorless, nasty-textured gelatin which can be identified by its movement when placed on a jiggled plate. In my opinion, cheesecake, pie, and tiramisu SHOULD NOT jiggle. The Jiggle Test saved me from taking and tasting several unworthy desserts.

 

We ate dinner once in the Windjammer and I found it to be a less than stellar experience. First of all, since we were used to early seating, we went when it first opened at 6:30, which meant it was overrun with unsupervised children. Secondly, the food tended to be a little bland, even if it was the same dishes being served in the main dining room. There were several different stations offered at dinner, though. There was a sushi station where you could serve yourself various rolls and nigiri. There was a meat station that would cook you chicken, steak, or salmon. There was also a make-your-own personal pizza station, though that required a 20-minute wait as it was being cooked.

 

**Note: I can't imagine that this is or should be enforced, but on formal nights, the Compass listed that shorts were not allowed in the Windjammer for casual dinner.

 

Portofino

 

We ate at Portofino on Christmas Eve and about everything we ordered was wonderful. I had risotto, calamari, a Caesar salad, and the seafood skewer. My parents quite enjoyed their salads and fillets as well. The only issue we had was with the service. I understand that dinner takes time, but there were some large gaps in between courses and at 8:30, after we had finished with our dinner and it came time to order dessert, we informed our waiter that we would like it to go as we wanted to make the show at 9. It took him 25 minutes to get our desserts to us (even though he assured us he could "rush it" and we could enjoy them there at the table) and another 10 to get the bill sorted out (I had prepaid). When he came back, he gave excuses about being busy (we saw he had one other table). Sorry, but I did not leave any extra tip. He did fine, but I didn't see that he had earned anything over the "gratuities included" price.

 

**Note: Since I've been talking about rules ... the Compass listed that anyone under 13 years of age could only be seated at a 6 PM reservation. On this night, at least one family with a little girl who couldn't have been any older than 8 was seated at 8:00. Now she didn't make a peep through the whole dinner and was no problem at all ... but it is instances like this were rules are broken and people get upset. The people in the room could get upset because rules are not enforced (and maybe they wanted to bring a younger child, etc) or the family with the child could be upset when they are denied this same dinner on a future cruise.

Seaview Cafe

 

We only at at the Seaview Cafe once and were less than impressed. It reminded me a little of Johnny Rockets (though without the fee) with onion rings and all kinds of other fried foods. To sample things I ordered onion rings, the feathers and fingers (chicken drummettes and chicken strips), and a cuban sandwich. The rings were fine, the drummettes were the same that can be had through roomservice, the strips were the standard "institutional" breaded chicken strips, and the cuban sandwich was tiny and disappointing. My mom thought her rueben was decent, but nothing too exciting. Nathan's hoot dogs, burgers, other sandwiches, and desserts were also offered, but I did not sample any of them.

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Really great silentbob!!! I too am reading every new installment.

I am currently investigating a Panama Canal cruise. Seems the 10 day leave from fla and return to fla is within my budget. I'm hoping you enjoyed the cruising in the canal even though I hear you only experience one or two locks. Correct?

Thanks again. Great info on all and look forward to all your additions!!! :)

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