DH and I had the same issues over the last several days. We tried Incognito window, used a password manager to enter our emails/passwords, cleared cache and history (just to be sure) tried using 3 different browsers, used 2 different computers, 2 different phones, 2 different tablets. We restarted everything and tried again. Website and app kept coming up with the incorrect email/password issue message and number of tries left. Today I called Captains Club and waited less than 2 minutes. Nice rep gave me a new password to enter on my computer and I then got a message to reset my password. I reset it to the same password I previously used. I logged out, then in using the new (old) password and it worked. Then we did the same for DH. I then tried opening the app and I was logged in. Go figure! X IT strikes again!!!!