Make sure you go to the airline app and check your flight. Check that your phone and email are in your profile. If you’re enroute, you should check your flight.
The flight protection, is programmatic and it can protect a flight that is not correct. If you ever get one that doesn’t work, call your TA, or the airline. We use Delta and United a lot and always get notified of schedule changes. But, we do mostly book directly online with them.
I noticed on EZ Air booking, there was an option to opt out of airline notifications. I would never opt out! You want to be notified.
If you booked with a TA, the schedule change will go to them…to advise you.
If you booked directly, they should have your email, phone, etc. And you should be notified by them.
Hope this helps someone out there.