goldmom

Bathing suit?

Thanks for taking us along! Show the Concierge the letter you got and tell him you did check in yesterday. He may be able to fix the error. Enjoy!

I understand. Hopefully he will be fine. Good luck and have a great cruise!

I seem to remember you're in a 2 bedroom suite. There may also be a special line for suite/haven check-in which could make it easier for your Dad. Enjoy!

Sorry, it's actually called sole grenoblaise or something like that. But is was really tasty!

I used to love the fruits de mer also and was disappointed when they took it off as now the only lobster is the upcharge item That said, if your Dad likes seafood , I tried the sole francaise on the Gem and it was surprisingly excellent. Enjoy!

It seems to depend on the ship. On the Breakaway, they didn't have any larger robes. On the Gem, our room steward found a robe that my DH was very comfortable in. I guess, ask, but don't expect it. Enjoy!

Me too

Wow, that is a shame as it was a nice area to sit outside at.

Looking forward to this. I've loved your previous reviews!

That's interesting. We've been on the Gem many times. I used to be that the starboard side of Bali Hai was smoking and the port side was non-smoking. Don't know if there was any official change or if the smokers just sort of spread themselves out. Too bad.

Thank you so much for the very enjoyable review. I loved traveling along with you and hope you cruise (and write about it again) soon. While I appreciate what you're saying about the butler and agree with you, on our last cruise in the Haven even when we told the Butler exactly what we wanted, it never appeared. Although he did bring us one plate of fruit 2 days after we asked for it. And yes, we could have spoken to the Concierge, but it just didn't seem worth my time. I figured he was having a bad week and he saved us some calories. LOL! Happy cruising!

I agree! I guess the problem is that once you have an exceptional butler you know what the level of service can be. That makes the poorer service even more disappointing. Years ago, one of our butlers mentioned that he went to "butler school" and then worked with another butler onboard until he learned the job. I don't think that the butlers are now getting any real training and it shows in the level of service. Hope you still have a great cruise. We've just decided we'll roll with the punches and just not expect exceptional service and that way we'll be pleasantly surprised if we get a good butler. Enjoy!

I think it's very much butler related. We've had butler in and out of the Haven who were very pro-active. They would bring treats including gummy bears and m&m's and if they saw we enjoyed something would replenish or bring it often. (Sometimes too often! LOL!) Other butlers barely dropped off some tired looking strawberries and called it a day and even when we asked or mentioned our preferences we still were left without. It could be inexperience or just that particular butler's attitude. Most of the time, we let it slide as we really don't need the snacks although it does make you feel spoiled. But our tip will reflect the amount of spoiling we received. Our last time was in the Haven on the Gem and my DH said that they were really cutting back on things, but I think it was our butler as others seemed to be getting all kinds of treats. Our butler was pretty much MIA, but our room steward was great.

I have been making dining room reservations for awhile now. In the same place on your reservation where you make specialty reservations, it also shows the dining rooms as places to eat. I just clicked on the dining room info and the same reservation page as the specialties came up. Sometimes I had some issues, but just would randomly keep trying until it worked. I think I may have also once called the dining reservation number and also once the pre-cruise Concierge (if staying in a suite) and made them over the phone too. Good luck!

The mini bar is not free in the family suite.

OMG, you are absolutely right! Guess I had a little brain blip there. LOL We've sailed the Star and Dawn, but mostly sail the Gem so I completely forgot the Star is pre-courtyard. Everything else should be correct.

Off the top of my head. Pre-cruise Concierge Ability to make online dinner reservation earlier than non-suite passengers Priority boarding and disembarkation Special dining room for breakfast and lunch (in Moderno and Cagney's) Afternoon treats Butler and Concierge Free room service Free in room movies Special seating in the theater Since you're in an Owner's Suite Access to the small Haven area and private sun deck 3 bottles of liquor unlimited soft drinks and water There may be other things that I'm not remembering at the moment. Enjoy

As long as your booking is through the Casino, the drink card will be in your cabin. I booked a cabin last October for my 3 kids through the Casino and they all got the drink cards.

Couple of other things to check. First, make sure the mailer is from NCL. There was a travel agency that was sending out flyers a few years ago that made it look like they were from NCL. Is the number to call the NCL telephone line? Also, on mailings I receive from NCL, my latitude number is shown above my name in the address box. Check and see if the number matches your latitude account. If all that is correct, then I would definitely try to escalate this and ask to speak to a supervisor directly. Or try an independent agent as graphicguy suggested. Good luck!

YAY! Very happy they modified this. Now I can start looking for a new cruise! Maybe they actually do listen to their customers.

Absolutely! And the "suites" are more like a larger balcony room. Nothing like the larger suites on NCL. In all fairness though we were on the Insignia which is one of their older ships so I don't know if the newer ships are more spacious.

We have done Haven and Oceania. I prefer the Haven. We didn't find the food to be any better than on NCL, except in the specialty restaurant. We found we like the layout of the suites better on NCL. We enjoyed the smaller ship size on Oceania, but found entertainment and the Casino lacking and the Concierge unhelpful. I realize others have had better experiences on the premium lines, but we were disappointed. We were also on one of the older ships which may have contributed to our experience. Our favorite thing on Oceania was the specialty coffee bar!

For me it's more the breeze than the noise. Although the noise does cover DH's snoring. Maybe DH will stand over me waving a palm leaf. That would take care of the snoring and the air current. Lol!

More than likely that will be the case, but at least I made my voice heard. And, maybe if enough people complain they will reverse or at least revise the decision. They have occasionally done that. Or at least I can hope. Lol!