gsmt47471015
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Everything posted by gsmt47471015
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Roatan is a lovely port of call .we were blessed to be the only ship in on the day we called and one of the abiding memories was of at least half the crew having the most fantastic time for a few hours and was a pleasure to be on the same stretch of beach as them , they were polite and made sure they did not interrupt or disturb any of the guests, however quite a few passengers saw what a good time they were having and joined in with them !!! There is a chair lift from near the dock which takes you to the beach area and cost $2 ( may have gone up now) but in all honesty the walk was really nice through well kept gardens , the only downside when we called was the departure time of 4pm ,even though our next port was less than half a days sail ,most people agreed we could have stayed for at least another couple of hours without it making any difference.
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Thanks ,we will be applying for the extended cover shortly for our January 2025 65 night cruise as we have been informed if we renew before the expiry date of our world extension we will receive the same charges as last year , hopeful this is information will be correct
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We applied for our missed ports when we arrived home and were paid out within two weeks with the full amount for the seven missed ports , well impressed with the NW policy which we only started using two years ago, wished we had known about it years ago as our other policy did not cover missed ports ( we found this out after trying to make a claim) we then paid for the cruise cover and tried to claim when we missed ports on a later cruise , only to be told we could only claim if we had a shore excursion booked!!. So pleased with the policy we now have and very easy to add on for things like the world and longer cruises 👍
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We do feel its an area that really lets P and O down , same with e mails ( no reply after ten weeks now) as our bookings are with a TA we usually leave it up to them , in context we have had to contact Fred twice in the last three months and the call was answered within two minutes and our query dealt with immediately, as this will be our first time with them it bodes well for our upcoming cruise
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Indeed on the longer cruises they SOMETIMES give vouchers for in cabin consumption at a greatly reduced price , however the problem is that the most popular brands get sold out quickly and are seldom restocked , if you drink gin it does not appear to be an issue, if you don't its tough luck
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There are only two port presenters left and they are only on the world cruise and the 65 night cruises ( or 75 night ) ,Speaking to one of them it would appear that its only a matter of time before they too are gone, regarding the condition of Aurora I agree that things will need to be updated if the high prices are to be justified , although it is our favourite both it and Arcadia need some serious money spending on them to bring them up to a standard that warrants the high prices ( personal opinion )
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well after years of procrastinating we have booked for the Balmoral later this year and as we like to try other lines we will go with an open mind, the sailing from Newcastle was the thing that tipped it for us
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I’m afraid to say it’s a massive issue across the whole fleet , something really needs to be enforced with relation to personal hygiene in eating areas. As for leaving restrooms, what can you say? 😟😟
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Mine were ordered and paid for three months in advance , unfortunately neither shoreside or on board would accept responsibility
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It may not be important ,but there is no doubt when the crew have a good captain in charge IE, a peoples person , the whole ship is a happier place , we have noticed this with both sides of the coin
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Of no help with the contacting customer service ,but I can say I had a similar experience on our recent cruise and the on board reception informed me that shoreside had not relayed the correct information to the ship ,the result been that the surprise birthday package for my wife was in our cabin as we arrived in January, instead of March , it took a few visits to sort out the situation but by then the surprise was spoilt. Best of luck and hope your complaint is dealt with when you eventually find a way to speak to somebody
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I can see both sides to this issue , however in relation to choice , a very popular whisky ran out within three weeks of our world cruise and was never replenished , despite various port stops where it could have been , and if you don’t drink gin (I don’t ) the onboard offers were very restrictive, the only other whiskey offered was top end malts which I don’t particularly like . I took onboard one bottle of my preferred whiskey and bought another whilst on board before it ran out , however with just the one drink on the balcony pre dinner it soon ran out , and I was unable to purchase any from any bars for the remainder of the cruise. If this new policy is implemented it is to be hoped the onboard stocks are sufficient to satisfy demand
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P & O Ventura- inside cabin Lido deck (L220-257). Thoughts?
gsmt47471015 replied to seahorse001's topic in P&O Cruises ( UK )
Had an inside cabin three times on Ventura on lido deck (it was our preferred location and cabin) and we had no problems with noise or anything else 😃 -
Indeed it will , not for the better I suspect
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Delayed boarding due to stepped up disinfection measures
gsmt47471015 replied to Bill Y's topic in P&O Cruises ( UK )
This is exactly what was happening on Arcadia, staff were stationed at the hand wash facility but so many passengers argued or ignored them or said ,"were just passing through, or I've just washed my hands" that staff didn't enforce it, with the exception of one staff member who would not let anyone pass until they washed their hands , the grief she got was incredible but she stuck to her guns, unfortunately she was only there a few times and passengers went around the other side to avoid her. Only when the captain announced that it was his orders to wash hands and his orders to make staff take note of cabin numbers etc of those who refused to comply did you see 100% compliance , personally my thoughts have always been that this action from the start could have helped matters . The obvious conclusion is that a captain should not have to resort to these measures and that some peoples dirty habits have a major impact on other passengers and crew☹️ -
Delayed boarding due to stepped up disinfection measures
gsmt47471015 replied to Bill Y's topic in P&O Cruises ( UK )
Glad to hear all now appears to be calming down, I do feel a lot of sympathy for the staff as they do all they can to stop the spread of infections, however if a minority of passengers are incapable of basic hygiene ( and from what I witnessed they are) they are fighting a losing battle, towards the end of our cruise fellow passengers were bringing to task those that would not comply, it did make trying to get drinks in the buffet a long winded affair -
Delayed boarding due to stepped up disinfection measures
gsmt47471015 replied to Bill Y's topic in P&O Cruises ( UK )
I have the utmost sympathy for your enforced delay , however it is not just Aurora , we got off Arcadia after 99 nights and its fair to say that infections were plentiful ( of all descriptions)and increased in the last three weeks of the cruise , it says something when the Captain announced that anyone not adhering to basic hygiene requests would be put off the ship, and indeed they were, we never used the lifts and never once touched any grab or handrails during the whole voyage ,even when the ship was rolling all over, and still succumbed in the last few days and got off the ship with infections of varying descriptions which we are still suffering with. Honestly I do not know what the answer to this problem is but feel that earlier ,and strictly enforced standard hygiene practices perhaps would have minimized the spread , it must be stated that as passengers were flying into the ship and embarking at numerous ports this will not have helped ( passengers next door to us were isolating with sickness etc within an hour of embarking) I do wish you a speedy embarkation and hopefully a healthy cruise😃 -
Having just returned from the full world cruise I can confirm that the problems began after Singapore and increased dramatically after embarking passengers in Capetown , Captain Sharples did a good job in trying to contain it but some people will just not do as they are asked and some did indeed get removed for not following the requests of the captain , rightly so imho. Unbelievable how rude and obstructive some people are to staff when asked to follow basic hygiene requests, it is also fair to mention that if enforcement had been made from the start it would have restricted some of the problems. Some passengers embarking in Capetown were isolating in their cabins within an hour of boarding so no doubt they brought issues on board with them. Unable to confirm but mention was made of a couple put off in Tenerife because they stated they were allergic to water 😒
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Live from 35 nights on Ventura, what have I done?
gsmt47471015 replied to mrsgoggins's topic in P&O Cruises ( UK )
Nice pictures ,thanks, hope things calm down for you all, just a little surprised to see green beans though as its out of character for P and O 🤣🤣🤣🤣 -
Where do I stand on cancelling a free cruise?
gsmt47471015 replied to Wondercruise23's topic in P&O Cruises ( UK )
I have to agree about sleeping well in an inside cabin , we usually end up over sleeping when we have been in one , just like sleeping in a hotel room with blackout curtains . If you don't use your cabin for things other than showering and sleeping you wont miss the balcony. and if its free , well why not !!! Have a great trip and hope things at home improve for you 👍 -
Selbourne ‘Live’ from Aurora’s 2024 Grand Tour
gsmt47471015 replied to Selbourne's topic in P&O Cruises ( UK )
Two observations following Selbournes report, firstly I have written confirmation that the welcome onboard lunch will DEFINITLY be a sit down affair on our upcoming world cruise, I always doubted this as its a given a lot of high tier passengers will be aboard this cruise, so if what happened on Aurora yesterday rolls over to Arcadia on the 6th it will lead me to believe that anything the company says must be taken with a large pinch of salt ,time will tell. Secondly it is a well known problem on Aurora that the beds have less room underneath to store suitcases than any of the other ships ,so I assume its the bed manufacture that is the issue ,for most its just an inconvenience ,however in Selbournes (and possibly others ) situation it makes things really difficult ,as for storing suitcases on balconies ,Really? Best wishes for the rest of what should be a memorable trip😃 -
Could you confirm if the 10 couples who were turned away were embarking the 65 night grand Voyage please as we know two couples who were going on it? Thanks
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Selbourne ‘Live’ from Aurora’s 2024 Grand Tour
gsmt47471015 replied to Selbourne's topic in P&O Cruises ( UK )
From personal experience the 65 nights will fly by , agree completely regarding the space centre , amazing place, We wont be able to keep up with your updates too much as we don't use the ships internet unless its absolutely necessary and we are sailing for 99 nights , I don't think we cross paths on either of our voyages but wish you both the best of times, even though I understand boarding has had a bit of a hiccup 😃 -
Also forgot to mention the drinks package is standard on balcony cabin ,so you may need to check if your cabin is covered under these terms?
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Absolutely loved Azamara , the drinks package is really good with plenty of choice of good quality wines and spirits ,you can upgrade to the superior package but tbh its not worth it (personal opinion ) , the food was superb as was the level of service in every department , smaller ships for sure but really well furnished , I would say two weeks would be enough for us as night time entertainment is limited , nice clientele on board and a classy feel to everything , as for comparing to P and O I feel you would notice the difference even before you step on board. We will definitely sail with them again when the time and itinerary is correct