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KelJ

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Everything posted by KelJ

  1. I don’t know remember what RCCL ship we were on, but a few years ago DH and I became chatty with a sales clerk. He’d be somewhere different each night, like the Invicta watch sale, the $5 jewelry sale, the t-shirt sale. When we approached him working the gold by the inch stand, he whispered to us, “You can’t buy cheaper *****.” We still laugh about it. My mom had purchased a gold by the inch necklace on a RCCL ship many years ago. It tarnished (big surprise). She went on a different RCCL ship several years later and took it with her to complain. They exchanged it for free. My mom was so happy. I have no idea if the replacement ever tarnished.
  2. I am booked on Anthem in 10222, a J3, so I thought I’d have the J3 configuration described above with two toilets. However, two customer service reps have told me that this cabin has a “split” bathroom with the J4 configuration described above (only one toilet). Can anyone who has stayed in 10222 confirm the bathroom setup? If it only has one toilet, can you tell me which junior suite cabin numbers on Anthem have the two-toilet setup?
  3. We did the guacamole class in October of 2017 on the Freedom and enjoyed it. We made our own guac. It was not made in front of us. The margaritas, however, were made in front of us. Here is that portion of my review: Monday, October 30, 2017 (Day 9) Sea day. We had pre-booked the Sabor guacamole class and lunch. Although we arrived at 11:00 a.m., which was on our receipt as the start time, the restaurant told us it was actually scheduled for 11:30 a.m. So we tried to get espresso in the diamond lounge but were met with typical long lines again. Our Sabor class was fun, and lunch was delicious, as were our homemade guacamole, the margaritas and the dessert sampler. Although the description of this class stated that each person would receive an avocado cutting tool, this was not accurate and we ended up buying the tool for $15.
  4. I called the Casino Department on August 10th to cancel, and I received full refund (including cruise planner purchases) on August 20th. No other steps were needed.
  5. Just to update, I received full refund yesterday, so it took ten days.
  6. I canceled August 10th. I received full refund to my credit card yesterday, so ten days.
  7. To update, I finally decided to cancel Anthem 12-7-20 12-night southern Caribbean, which was a free casino offer. I just got off the phone with the Casino Department (my call was answered immediately), and I canceled for a 100 percent refund to original form of payment. We had upgraded from free ocean view to FJS and also had purchased drink and voom packages, so it's a significant amount to be refunded ($3,760.87). The final payment date for this cruise is September 8th, so I was able to cancel without any type of penalty. They claim the refund can take up to 45 days, but we all know how that goes...
  8. I was also booked on Anthem 12-7-20 12-night southern Caribbean with a free casino offer. I just got off the phone with the Casino Department (my call was answered immediately), and I canceled for a 100 percent refund to original form of payment. We had upgraded from free ocean view to FJS and also had purchased drink and voom packages, so it's a significant amount to be refunded ($3,760.87). The final payment date for this cruise is September 8th, so I was able to cancel without any type of penalty. They claim the refund can take up to 45 days.
  9. I don’t usually look at the cost of a balcony, so I don’t always know whether I’m paying double for a JS. We don’t usually sail more than once a year, so one cruise in a JS is truly double points because I’m not facing a dilemma of taking one cruise in a JS versus two cruises in something lower. And we truly prefer a JS. As an aside, we need 24 points to make D+. Our April 12-night Anthem TA in a FJS was canceled, so we booked a 12-night Anthem Southern Caribbean in a FJS for December, which I’m sure will be canceled. So close and yet so far...
  10. For me, cursing never stopped for real! 🤣 Double cruise points without suite gratuities! And dinner in Coastal Kitchen, depending on the ship of course!
  11. Oh, my God, Carol! You and Nancy on the Crown Princess is the first thing I thought of when I saw the title to this thread. I remember being so worried about you gals! Sorry to go off topic, but, speaking of Nancy, are you in touch with her? I haven't seen any posts from her in years and years. I always enjoyed reading about all of their kids.
  12. Hmm. Could I "un" upgrade, like call them and say I'd like to switch cabins back down to my free interior cabin and then get the difference in a refund? The cruise is still four and a half months away. My receipt lists the normal cancellation schedule, such as if I cancel 89 to 75 days prior to sailing, I would forfeit 25 percent per guest. Are you saying that's not true though, that I can't get any refund at all?
  13. I have a different question related to a comped casino cruise. We have a comped casino cruise on Anthem 12-7-20, which I don't expect to occur. We paid to upgrade to a family junior suite. I think I am going to cancel the cruise, and I'd like a refund. I'd rather have the money back than try to rebook. When booking a comped casino cruise, you pay in full at time of booking. If I cancel now (well before final payment date), would I get everything back? There was no true deposit paid, but the language on my receipt says, "Your deposit has been posted to your reservation. The minimum deposit for this reservation is non-refundable. Final payment has been posted to your reservation. A change fee of $100 USD per guest will apply for ship or sail date changes." I know I can get a full refund if/when Royal cancels this cruise, but I think I'd like to get the refund ball rolling now before the next wave of cancellations.
  14. The final $100 credit finally showed up today for our 4-12-20 cruise canceled by Royal. The credit for everything, other than this $100, came in on 5-7-20.
  15. If by "they" you mean Royal, they are. Royal refunded mine from my 4-12-20 sailing that they canceled.
  16. We received this same email last night regarding our April 12th Anthem TA that was canceled by Royal, as the followup to the apology letter. This morning, nine credits appeared on our B of A Visa account. The total amount reflects everything (cruise fare, air to sea, gratuities, taxes, insurance, and cruise planner purchases) but for $100. Hopefully the other $100 will show up soon. I guess I'll go order the $39 DBP now for our upcoming December cruise. I wasn't going to give them any more money while they still owed us money. Thankfully it's still on sale.
  17. I didn’t know they changed this. 😢
  18. I'm with Biker all the way. Depending on your cabin location, there may be no close public restrooms for a "tinkle." Royal permits minors to be booked in their own room as long as the cabins are beside each other or across from each other, so there are no rules being broken while doing so. I would never squeeze four adults, or even four adult-sized people, into one cabin, not even a JS. Your husband will have to share a bathroom with three women. Do him a favor and book connecting cabins and leave the door open between them. The extra space and two bathrooms, not to mention some privacy 😉 for you and your husband, will be appreciated by all of you. It will feel like a suite experience with a lower price tag. As for sailing together in one cabin until your girls turn 21, don't be surprised if they don't want to share a cabin with Mom and Dad at that age. As parents, I wouldn't want that either (insert more winks here!). When my boys were rather small, the four of us shared a cabin one time (a JS). After that, it was connecting cabins until they were older. You may be surprised how inexpensive connecting balcony cabins can be. On some ships, there are even balcony cabins connected to inside cabins, which may alleviate some of your concerns.
  19. Update: The $900 refund from Cruise 2 showed up in my B of A account today (dated yesterday). It was two random amounts equaling the $900.
  20. Q If I was already issued my 125% Onboard Credit and I choose to take the cruise refund instead of the 125% Future Cruise Credit at a later date, do I get to keep my Onboard Credit? A Yes! If you choose to take your cruise refund after you have already been issued the Onboard Cruise Credit, you will get to keep it. However, if you request your cruise refund before receiving the 125% Onboard Cruise Credit, you are no longer eligible for this offer and your Cruise Planner purchases will be automatically refunded. When our 4-12-20 Anthem TA was canceled by Royal, I originally intended to accept 125% FCC and 125% cruise planner OBC. When I changed my mind about wanting the 125% FCC because I accepted a free casino offer and didn't think I'd use the FCC before it expired, I was specifically told by the casino rep that I could request the cruise fare refund and still get the 125% cruise planner OBC. She claimed to have processed both the refund of my cruise fare and also the 125% OBC. She recommended that I use Royal's links to do the same as well, which I did (I clicked the links to opt for the cruise fare refund and for the 125% OBC). Of course, at the time I was doing this, Royal had no terms and conditions regarding the OBC. Recently I called Royal to see when I could expect to have the 125% OBC applied to my free cruise because there was a good sale in my cruise planner. The rep told me that my cruise planner purchases had been processed for a refund, not for 125% OBC, because once I opted for a refund of the cruise fare, instead of an FCC, I was no longer eligible to receive the 125% cruise planner OBC. I told him that I was specifically told by the casino rep that I could request the cruise fare refund and still get the 125% cruise planner OBC. He claims that his supervisor told him that I was given misinformation by the casino rep. After reading the FAQS regarding the 125% OBC, I'm glad that I'll be getting a refund of my cruise planner purchases as the OBC can completely be lost in certain scenarios. Now, if Royal would just refund me the money they owe me...
  21. Okay. I'll get us back on topic! Cruise 1: 4-12-20 Anthem TA booked on 4-29-19, canceled by Royal on 3-24-20. Paid $7650.88 (includes $298.04 in taxes & port fees, $348.00 in prepaid gratuities, $388.00 in Cruise Care insurance, $996.20 in refundable Air to Sea flights, and $803.64 in cruise planner purchases). I had $200.00 OBC from Bank of America Visa sitting in my cruise planner waiting to be spent. When Royal canceled, at first I was going to go the 125 percent FCC route and was going to go the 125 percent cruise planner purchase OBC route and apply both to Cruise 2 (see below). Cruise 2: 4-24-21 Anthem TA booked on 3-14-20, anticipating that the 4-12-20 cruise was going to be canceled by Royal. Paid $900.00 refundable deposit. Cruise 3: 12-7-20 Anthem Southern Caribbean booked on 3-29-20. This was free through Casino Royale. I paid $308.26 in taxes and port fees and $36.00 to upgrade to a balcony. My $200.00 OBC from Bank of America Visa showed up immediately. On 4-2-20, I upgraded to a family junior suite for another $2,420.00. I have paid $2764.26 total. Incidentally, when I booked Cruise 3 on 3-29-20, I canceled Cruise 2. I told the casino rep that I wanted a refund on Cruise 2, not FCC, and that I wanted my $803.64 in cruise planner purchases to be transferred to Cruise 3 as 125 percent OBC. The rep claimed that she processed both requests on her end and advised that I should also use the links on Royal's site to make those same requests as well, which I did. On 4-20-20, prices in the cruise planner dropped significantly for Cruise 3. Having received no refunds thus far on Cruise 1 or Cruise 2, I called Royal to inquire as to when I could expect my 125 percent cruise planner OBC from Cruise 1, as I wanted to use that OBC to make cruise planner purchases for Cruise 3 to take advantage of the cruise planner sales. Additionally, while I had them on the phone, I inquired as to when I could expect refunds from Cruise 1 and Cruise 2. The rep told me that my cruise planner purchases from Cruise 1 have been processed for a refund, not for 125 percent OBC, because once I opted for a refund of the cruise fare, instead of an FCC, I was no longer eligible to receive the 125 percent cruise planner OBC. I told him that I was specifically told by the Casino rep that I could request the cruise fare refund and still get the 125 percent cruise planner OBC. He claims that his supervisor told him that I was given misinformation by the casino rep. At this point, I guess I don't overly care as I don't know what would happen to the OBC if Royal cancels Cruise 3. Also, the rep told me that my $900.00 refund from Cruise 2 was processed and refunded on 4-19-20, that the funds had left their bank (his words), and that I should see the credit on my account any day now. Yeah, right. Still waiting. Further, he told me that I could expect my refund from Cruise 1 thirty days after the cancellation date, which was 3-24-20. After reading everyone's posts, we all know that's B.S. So I have one cruise pending, and Royal has $11,615.14 of my money, of which I am waiting for $8550.88 in refunds. There's no way I'm making cruise planner purchases for Cruise 3 and tying up more of my money with them, even though the $39.00 DBP is very appealing (though not as appealing as the $18.00 drink packages we lost when Royal canceled Cruise 1!). Thanks for listening. Misery loves company I guess. 🤪
  22. For our 12-7-20 12-night Southern Caribbean cruise on Anthem, DBP has dropped from $52/person to $39/person. DBP + Voom has dropped from $62/person to $47/person. Voom has dropped from $15.99 for one device to $11.49 per device. Will I book any of these? Nope. Royal owes me over $8500 in refunds for a cruise they canceled and for a cruise I canceled. They have enough of my money tied up.
  23. If you have both gotten each offer, you can combine your offers and book both cruises in nicer cabins. DH and I each got the fall offer for a free interior. They combined them and gave us a free ocean view (which we then upgraded to a balcony for $18/person). If you both got the offers, you can combine them and book them both. Edit to add: We each received the summer offer today, but I don't know that I want to tie up the money on airfare to Florida or Texas for cruises that probably won't happen. We can drive to the port for our December cruise.
  24. Carol, that is FABULOUS! A B2B is something to look forward to!! I’m happy to have provided helpful information.
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