Squawkman

We had a situation on our last cruise where we had booked an evening boat ride that was rated Easy. At the port talk the afternoon before, we found out that the pier was changed and it would be a 1.2 mile walk each way from our ship to the pier. We immediately went to guest services and requested a refund as the walking would be too much for us especially given the end of the day in the heat. The guest services agent needed approval, but he did get it in about 10 minutes.

I remember when it was a nickel.

$100pp OBC is minuscule. It would be a nice loyalty perk - really no measurable effect on profit.

I’ll be calling my Viking agent soon on another matter so I will ask.

Related question as we will be staying at the Mackinac Grand Hotel soon: I’m okay with the jacket, but is a tie a must? TIA

Syd68 - maybe you should consider a Viking Mississippi cruise. 10 out of 194 cabins are ADA compliant and the cost is the same as the cheapest cabin even though they are larger. Plus, no foreign accessibility issues as all ports are in the USA.

This is why I always use the same experienced Viking agent. If something comes up he hasn’t seen, I’m put on hold until he gets the answer.

I guess OBC is a different animal as I have also combined OBC offers with promo codes. I didn’t realize they used designated promo codes. If you book on board or within 2 weeks of disembarkation you’ll get OBC on top of promo code perks.

You are absolutely correct. I’ve been using the same Viking agent for several years and not only won’t they tell you the code - they often don’t know they exist until a customer tells them.

It’s my understanding that you can use only one promo code per booking. So - if the cruise you’re looking at has its own promo code, price both out.

Yup, that’s the best way to use that credit. You’ll know for next time 😊

Good luck with that - your best argument would be to hold the on board agent responsible as the terms posted on the ship indicate 6 months.

I wouldn’t know as I don’t use Tripmate - but that’s a great question to ask Viking before finalizing a transfer. One thing I can say (as I just did a transfer a few weeks ago) is your deposit is transferred.

To begin, your final payment date should have been 12/24 - 6 months hs final payment is a perk of booking on board. Having said that, you should be able to transfer the booking to another date/itinerary, but you will lose any perks gained by booking on board. Don’t know how Viking will treat any OBC used on your Panama cruise. Worst case, you’ll lose your deposit which I assume was $50 for both of you - but you can take dvantage of any promos on the replacement cruise.

Yes! Code is AAM24