We were charged for drinks that were included in our Soda package (YES, cans ARE included) and a quick visit to Guest Services quickly resolved that issue. We were then charged $178 for shore excursions which we didn’t book. Employee at Shore Excursion desk INSISTED I made the reservations the previous evening using my Medallion. She said she couldn’t refund the charge until I presented her with the physical tour tickets. Since I didn’t make the reservations how could I possibly return the tickets. She then told ME to go see my cabin steward to find out where they were. I told her SHE should follow up since I had nothing to do with the entire fiasco. The charge was eventually reversed but even the cabin steward was annoyed at being accused of withholding the tickets. I check every day now as someone, somewhere is screwing up the charges.