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About sunlover33

  • Rank
    Cool Cruiser

About Me

  • Favorite Cruise Line(s)
    Azamara, Celebrity
  • Favorite Cruise Destination Or Port of Call
    Asia, Japan, Mediterranean,

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349 profile views
  1. We did this with a large online TA after waiting over 60 days after endless e mails, and hours waiting on the phone, with a variety of excuses. I asked for a refund within 14 days of receipt having sent the letter as ‘signed for on receipt’ . The money was back in our account in full, on day 13. Wouldn’t hesitate to do this, the law in on your side. You need to write your letter claiming under the 2018 package and linked travel arrangements. https://www.which.co.uk/consumer-rights/regulation/package-travel-regulations
  2. I hardly think people waiting waiting upwards of 70 days shows lack of patience. Guests who have bookings have been extremely patient and tolerant with Azamara. Accepting excuse after excuse, waiting for promised refund dates to come and go with no sight of their refund. Tolerating exorbitantly long waits to speak with someone on the telephone and putting up with the shocking lack of communication from this company. Azamara are not backed into a corner, they are just displaying a total disregard for their loyal customer base. As Riocca says Customers are not banks they shouldn’t be expected to bail cruise companies out. Communication and honesty about the delays would have helped but Azamara and RCC appear to be unable to even manage this.
  3. https://www.rclinvestor.com/press-releases/release/?id=1469
  4. They have to by law give you a cash refund if this is what you request. Also as your package was booked by the TA ( not mentioning names) they have to provide the refund not Azamara so you don’t need to wait.
  5. You may find this article helpful also https://www.which.co.uk/consumer-rights/letter/letter-before-small-claims-court-claim also don’t ring, e mail with an expected time frame for reply as you will need evidence of communication between you and the TA
  6. https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm Can anyone see any reference to the U.K. on this list?
  7. I think having a wide experience in a variety of cruise lines is important when making assessments. Too much experience of one particular line leads to a blinkered view. The ability to compare lines to see why each may or may not be viable by comparison within this brave new world we are entering is useful.
  8. I suspect looking at the celebrity website, Azamara refunds for Azamara cancelled March 14/15 th cruises embarking first few weeks in April will start to filter through within the next two weeks, if they are handling them jointly.
  9. Has anyone received refunds for the experience more packages yet?
  10. I wonder if Oceania are any more forthcoming with communication than Azamara, it would be difficult to be less.
  11. Has anyone in the U.K. received a refund yet? Most of the refunds appear to be to USA residents.
  12. Ok so if they are refunding as a combined company of Royal Caribbean as we have been lead to believe, then people who requested refunds on 17th March cruise should be hearing something in the next week or so. This will then inform us if they are actually refunding as a whole or if for some reason, Azamara refunds are being delayed. It will also give people some idea when they can reasonably expect to be repaid.
  13. Just had a browse on the celebrity site, it appears some people are now receiving full refunds for cruises sailing around 14th to 16th March. I know our April 11 th cruise was cancelled on 14th March but wondering if they are repaying by sail date not cancellation date. Does anyone know if any of Azamara’s sailings cancelled this early? I think the first one was towards the end of March but I could be wrong?
  14. I think it’s useful for us all to know if guests received a refund via their credit card company by filing a dispute or directly from Azamara with no dispute.
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