cruzsnooze

I always book a full suite. I won't do that anymore. Why start out at the highest fare when I can book a cheaper cabin and then bid less then full price. It will save me quite a bit of money.

Gratuity can be adjusted at guest services. I always make mine between $10-$12 PP PD. They are scalping to charge the same for all cabins since the service is the same and you pay so much more as the category goes up. They don't ask any questions and are happy to accommodate this adjustment. The gratuity on beverages is not adjustable. If you find someone you want to tip extra just give them cash discreetly. People do a lot of bragging how they tip more then the suggested amounts, take it with a grain of salt. Do what you feel is appropriate.

What risk of self serve coffee would you worry about with a respiratory transmission. Everything seems to get blamed for covid. It's not a contact disease.

How do you know most of us have the package. No one I know buys that over priced package.

I'm also on the sailing 8/15 sailing so it's only a few days away. I don't believe there would be a cancellation this close to sailing. There are also several cabins still showing on the web site to book. It depends on how you access the sailing whether it says unavailable vs showing the cabins. It's a web glitch from Princess.

I shouldn't have used the word wealth, it insinuated entitlement which not what I was meaning to infer. I should have used the word Budget or bigger budget.

I couldn't agree with you more about treating everyone the same on the phone. The same is true at guest relations, excursions and most areas on the ship. My comments about different service were specific to suite amenities. Elite tier also get an elevated service when they want to board a water shuttle, a separate lounge at embarkation with refreshments. Getting elevated services for paying more IS NOT a statement about ones value or worth as a person, we're all in the world together.

Thanks for asking, Yes she did. She said right off I'm here to get your gift certificate applied and did it in a matter of minutes. I am satisfied at this moment but I'm still concerned about servicing with my next three bookings. One of those cruises is 16 countries in a month long cruise and there are a lot of little details. I am not going to use that APP and that's my choice which doesn't go with the flow. I sailed with RCL once and NCL once (NCL's not for me) post pandemic and they did not have these issues with long holds on the phone and inexperienced reps. Maybe that was pure luck.

I didn't say I was taking my business elsewhere, I said I was CLOSE to leaving. Princess made good and called me today in response to my emails and possibly my post. Yes Princess knows who's retired or can guess since they have your birthday information. They can assume when someone sails 2-6 times a year on longer more exotic cruises in full suites, pays for specialty restaurants, pays for spa treatments they are probably recession proof. ALL BUSINESS' track your spending, that's what all these darn rewards programs were invented to do. The bean counters know what you spend and market to your spending. You do bring up an interesting point when you say they treat everyone the same. Do they? When I have breakfast in the specialty restaurants I can order off the menu, and the service is elevated. I can order off the MDR menu for any meal and don't have the limited room service menu. Club Class is an elevated service for meals where you can set your pace and the waiters accommodate. My experience is those waiters are most trained and tuned in to individual passengers. When you enter they address you by name and your server comes quickly to tell you what specialty they have that is only served in club class, and what can I bring you to drink. When a suite guest goes to customer service they don't want them to stand in line, we have a separate expedited line, If needed the concierge can get reservations for excursions, specialty dinner, spa and many other services. So is the treatment the same, you tell me. Some areas of course are identical, we go to the same shows, use the same buffet. Years ago when there was only one dining room with traditional or anytime dining things were more equal. Years ago when there was no concierge things were more equal. Money has always bought more services and goods and that's why I play the Calif lottery every week! With all this in mind do you think everyone is really treated the same, I'm interested in reading your prospective.

Are you absolutely certain they are the same category. Go to the deck plans and see if they are identically numbered like B1 or B2 (not cabin door numbers. Sometimes a balcony may be bigger or classified as a delux balcony. If you post the ship and cabins we can look at the deck plans to see if this could be the issue. Did they take the no frills and you were quoted the price with the amenity drinks and grats?

Exactly what I though and why I wanted to get it done now

It showed up immediately on my "print travel summary " page

No answer to your question, it could go either way. Keep your fingers crossed.

Because you pay full price for internet if paid on board and 50% discount if paid in advance. On my 16 day cruise that's a loot moola! Daily rate is $19.95 - package rate is $9.95- Platinum/elite rate is 50% off so I'll end up paying $5 daily but they charged the full $9.95 and the difference will show up as on OBC which she assured me is refundable. It took me almost 6 hours over 2 days for what was accomplished in minutes with this one person who knew what she was doing. RESOLUTION YIPPIE I just a call from someone in the gift card dept who was baffled about why my gift card wasn't accepted. She was so helpful and in less then a few minutes added the internet package for me and used my gift card, told me the balance on my gift card and it was emailed to me a confirmation. This is just the way things are supposed to work.

On my computer using Chrome on the bottom right it has "Follow Princess" and the facebook, twitter etc symbols. What am I missing. I have a PVP but the time to respond has been slow, usually days and last time I emailed it was an assistant who responded with wrong information. Since I know more then most of the reps at Princess I started using a big box company to at least get something out of it. All I wanted to do and still do want is to pay the $5 daily internet with my gift card. It had been you needed to pay in advance to get the discount but I'm told that it can be done on board now. The insecurity is not knowing what's true or just misinformation from an inexperienced CSR. There is no place to accomplish this simple chore on the web version of the APP. In summary I was expressing my frustration and disappointment with Princess over the effort and hours spent over a simple issue. Gift cards should be honored without question (assuming they're valid of course). I did cancel my Japan Cruise tour. I have two more cruises booked with Princess and both are using up FCC's of which I had in excess of twelve thousand dollars. I have D+ status with RCL so I plan to give them and Celebrity a try next year. I also like other smaller cruise lines which I've tried. My point to Princess is try to capture revenue from those of us who have disposable income and time to travel vs alienating us. We are the ones who might be sustaining you through a recession. Some of us don't want your APP and all it's glitches so offer better support to us. If carrying my smart phone on board to accomplish all tasks I'll find other ways to travel or other ships.

I'd like to address some snarky responders. I am not a rich egomaniac who demands attention. What I clearly stated was I am a wealthy retired person who is the type of passenger cruises should accommodate. during a recession which is good business. It's not the poor, during a recession that would seem to be their target customer. Princess attracts an older crowd so technology is not as easy for us as for the generation who grew up with it. We don't need tech as much them. I certainly don't need a smart phone glued to my ear on a cruise. It's not the social security crowd driving and texting. I bought some $500 gift certs for the purpose of using them and won't allow an untrained rep to refuse to use that instead of a charge card. The amount of effort to use Princess customer service on land is horrendous. FYI there is no chat on my home page I looked carefully because I would have tried it.

Thanks for understanding. I'll use your address' The thing that irks me is that Princess has time to turn this around with just a little of that hospitality. If I were in business (which I'm not) I'd try to keep customers and gain referrals. It's my opinion that Princess along with other companies are blaming everything on short staffing - supply chains - and anything they throw in but I think it's an excuse mostly to save costs. During a recession those like myself in retirement with wealth are the customers they'll be clamoring for because we'll be the ones with the discretionary $$$$$$ for travel.

I used to love Princess and sailed 3-5 times a year with them. Today was the straw that broke the camels back. I have a Greenland cruise Aug 15 so only 2 weeks to resolve any issues. After an unreasonable time on hold the CSR couldn't and wouldn't help. I wanted to make a payment with a Princess gift card for some services and she ERIKA would only take a credit card. I told her I know I can use my gift card and she said NO I can't hung up. I wonder what the difference in seconds are between a quick two minute hold vs a regular 2 minute hold which she put me on several times. She refused to transfer me to a resolution rep. I've decided to cancel the Japan Cruise Tour because I can't get it serviced properly either and I'm before final payment. I have to call again and spend a hour or two on hold to cancel the cruise but will do that later today. I have other cruises booked but am thinking why? Right now the ability to call Princess is almost non existent and the phone reps are not knowledgeable enough. With 65 cruises I know as much and sometimes more then they do. Here's what I want.........................Princess, answer your phones and resolve the issues regardless of how minor or major. STOP selling gift cards if they won't take them over the phone. I won't download your APP so stop asking me to when I call and clearly state I won't use the APP. Stop your reps from antagonizing me by saying I HAVE TO USE THE APP. I have time and money to travel and many choices where to use it. I'm close to closing the door on Princess. Does anyone here know who to email with this complaint and file a complaint against the rep who was so nasty? I think Princess already knows they problems with the issues I've brought up but no progress seems to be made since cruising began post pandemic.

I'm told you can purchase the internet on board for the discounted $5 daily for elite/platinum tiers. It had been only if purchased in advance but that wasn't working out.

I would stay home before I'd sail with 3 adults in an ocean view cabin. These cabins are tiny. If you can move up to at least a balcony cabin which isn't great either but much better you might still be talking to each other at the end of the cruise. A mini suite would be more tolerable for 3 adults, at least there is a sofa to sit on.

The Diamond was fitted to suit the Asian market. I have had 2 Japan Cruisetours on the Diamond cancelled already due to Covid.

I don't understand why people answer 'they think" or "maybe". It doesn't offer the OP a definitive answer. I sail in full suites and an umbrella is always in the closet. There are 2 of them since there is always two of us. On occasion when I have sailed in a Club Class Mini there is no umbrella.

Beware of the soda package. They bring a fountain poured soda and it may not be what you want. I can tell the difference between regular coke vs diet. It's usually watered down with melted ice. I don't tip again. Princess took all the guess work out of tipping when they went with the auto daily tipping suggestions which can be adjusted at guest services.

Is your Florida address for real because they will send the AARP magazine and some perks to that address. Is there someone in the US who can buy the cards for you?