Sprocket

From some of the Facebook groups I am on you are not the only one. I am not on Twitter but there are reports that they are very responsive and their issues were resolved quite quickly. After 6 weeks of fighting to have the correct FP applied to my booking (shorted $1500) I emailed Customer Resolutions and received a call that afternoon and it was fixed almost immediately. Have you tried CSteinke@princesscruises.com Putting urgent and the date of your cruise in the subject line? Also I would ask them to confirm that all your bookings are paid in full.

Send an email to sbpcl@princesscruises.com. No form necessary, include your name, Captain's Circle number, Booking #, date of cruise, name of ship and length. Attach a recent copy of your share certificate, I black out everything except date, my name and number of shares. Its a great perk and usually applied within a day or two. To see if it has been applied go into the Booked Guests option select your booking, on the right hand side you will see Payments click then select Onboard Reservations Balance. They will not send you an email to let you know it has been applied. HTH's

Used it last year in FLL and Seattle’s port valet also last year. So nice not to have to deal with my luggage until I get to my home airport.

If you google Princess premium desserts lots of photos available they look somewhat similar to specialty desserts I have had in Vegas. They are offering a new juice bar not sure though where that is located. And drinks are still able to be ordered on Princess Cay and to your cabin or wherever you happen to be.

Make sure you check your confirmation email right away lots of mistakes being made on casino bookings and most are very difficult to correct.

Calls to Princess are recorded if you can have someone listen to the original booking details it may help you prove you did have it included in your booking.

When they cancelled my comped cruise I put my cabin on hold before calling them and they were able to reinstate it.

I believe in the teeny tiny fine print it says Princess can change your cabin assignment at their discretion. I would not be happy either those cabins are very difficult to come by and seem to book out right away. Princess did not email you with an updated summary with the change of cabin or is it possible your TA did not pass on that information to you? One of many reasons I have not used a TA in decades because everything has to go through them, cruises flights and hotels I always book myself so nothing falls through the cracks. We have been on Riviera deck and though its not what you booked we did enjoy it.

IIRC I selected the option for 6 passengers Sorry edited to say it way maybe 4 I chose, I looked back but that information is no longer available. So much going on at the pick up area in San Pedro I was just happy he called me as he was arriving so he could spot me in the mass of people waiting.

We use Uber to get to and from the airports/cruise ports for all our cruises. San Pedro, Fort Lauderdale, Seattle, Vancouver and our Vegas trips and never once had an issue even when solo. And those were all as recent as 2022/23. Just for comparison we booked a mini van with Uber on Jan 6th/23 from the cruise port to LAX and it was $68, we had just gotten off a 30 day B2B cruise and had more luggage than usual hence the larger vehicle. Your choice but you will pay considerably more through a sedan/limo company to get to and from the same destination and from some prior posts they are not always reliable.

I need to add my husband to my April cruises but worried that somehow they will mess it up again completely and am also waiting on clarification from the casino department regarding the FP they offered him after our Hawaii cruises. Make sure you check your profile to see if you still have emails and mailed offers checked off, for some reason my husband's said no. Sorry you missed out on the Prestige cruise I really enjoyed the one I did to Alaska.

Can you do an online test? That's how most were doing them when required to board. You get the results by email and its usually pretty quick for the antigen tests.

Spent 17 days on Crown before dry dock. Last was 10 day coastal RT Vancouver no issues at all. Very little vibration and we are back on next week for 30 days recent reports are positive, we are looking forward to being back on board.

Check out Evergreen Limos they can take you right up to Vancouver, when we looked into possibly using them I thought they were quite reasonable.

So glad I saw it when I did the other cabin is already gone.

I just added a cruise this morning leaving in a few weeks when I called there were only guarantee mini suites left, but when I checked a couple hours later 2 had opened up on Dolphin deck. Called the casino department left a message and he snagged it and sent me a new confirmation before calling me to let me know it was done.

Until they got demagnetized 🤔

Why not give it a try for a day at least. Scanning on and off the ship is easy, ordering drinks, making purchases in the shops is super simple. It’s not just for opening your door. We love it.

Just a reminder that calls are recorded so if you can get someone to actually listen to the calls you made it may help towards a solution. I can't imagine how frustrating it must be for the people handling the many calls right now for legitimate issues that are ignored.

His initials are DJ and since the person I booked it with is no longer at Princess its nice to have someone who knows what my issue is and really seems to be trying to correct it. At this point I am seriously thinking about cancelling it and rebooking it my offer expires November 30th and I have zero patience left for dealing with this. Edited to add I think he was responsible for getting the early final payment done the email came shortly after I spoke with him about it.

Our next cruise is December 7th and according to an email I received on November 16th ours is paid. And I did confirm it. Booking is paid in full

I appreciate all of mine too. But what I don't appreciate is them not fixing a problem that was generated on their end. I don't understand why it took someone 5 weeks to listen to the recorded conversation agree the mistake was on their end and then not amend the booking to reflect the correct amount of FP. $1500 is a considerable amount to be shorted. "Sometimes the casino does not pay Princess the amount due on time. In that case, the computer automatically cancels the cruise" Their cruise is not until next year so they were a long way away from final payment. A possible explanation is they got someone new and when they were in the booking they somehow cancelled it. Whatever happened they should have been rebooked immediately.

When did your cruise get cancelled? I know they had major problems on or around October 10th when I booked an offer with $2000 FP and was given $500. I have been trying since that date to have it corrected. Finally someone listened to the call from when I booked it and the follow up call that I made shortly after to tell him it was wrong. He admitted it was their mistake and his Supervisor was made aware it was wrong. That was last week, and still waiting for them to fix it. Oddly my upcoming cruise next month was paid in full 21 days before we sail, last cruise I was told it would be 4 days. Told them that was unacceptable and they paid it about a week out. Our first cruise in 2019 was cancelled for non payment but I caught it immediately and called and had it reinstated. My cruises are all flagged now as Protected so that is not supposed to happen again. Tried to book a cruise yesterday so we could do a B2B but even though it has a book by date of December 13, 2022 on his screen it does not show the mini suite. And the cabin we wanted is now gone but there is one literally across the hall. Many with cancelled casino bookings, wrong free play, air is messed up etc. Literally what can go wrong has and they are very slow to rectify their mistakes. I have been promised since day one a call back from a "Supervisor" and now I am at almost 6 weeks dealing with this and NOT ONE call from them. I did luck out and have been dealing strictly with one person the last few weeks who is almost as frustrated as I am with the delay. And most importantly he calls me when he says he will. FYI I ignore those emails about final payment, my cruise portion is paid in full at the time of booking and those are basically reminders for the casino department. About 2 or 3 weeks out is when I start enquiring if they have paid it. Hope you get a positive resolution to your issues, so many unhappy with that department right now.

Same thing happened on our very first cruise with Princess, cancelled for non payment by the casino department and when reinstated it was done without the VIP. I recently cancelled a cruise for a much better offer and same issue, original showed Casino Comp Incremental instead of VIP.. Multiple calls they said it was there but mine never did get corrected in my Personalizer. Finally had someone in the casino department listen to the call from when I made the newest booking, definitely should have the $2K FP not $500 trying to be optimistic as he does seem committed to getting this fixed for me at least and its nice to not be put off constantly.

I’ve been trying for 5 weeks to have mine fixed so frustrating.