kamelia

Actually, it only shows 2/3 of the cruises I've taken post Medallion release, and it appears to me that they are only those cruises on ships that were MedallionClass ready at the time of sailing. What would be the logic in deciding to only include that subset of data in the app?

Funny thing that the inconsistencies are the only thing that's consistent about this app. 😝

I double-checked that thought. My credit card has been included for Shipboard transactions, but not for Shoreside, and Payment Methods has a green checkmark. I suppose the exclamation point for Order Medallion could be because I ordered it for port pick-up?

I went back into the booking on the app and it NOW shows I am 7 out of 8 completed with the exclamation point next to exclamation point highlighting Order medallion. When I click on that tab, it says, "Can't load content." When I went to the Web Version of the app, same exclamation point with Order medallion, only this time it takes me to the completed Medallion Order form. This is too much like pushing sand uphill.

🤣 In my case, past MedallionClass cruises showing in the app DO add up to Elite status but I am still tagged as New to Princess, so there goes that theory.

Read your comment and went to check how update impacted my bookings. I had to do a manual search for the app to see that it had been updated as it was not listed as Pending. I, too, am still showing as New to Princess. I have two upcoming b2b's but they are still listed as one cruise and I don't seem to have the issues with needing to check in again or re-order Medallions.

If you purchase the Princess Plus package that will cover gratuities (yes, crew appreciation) of $16 pp per night and Wifi package of $25 pp per night (available to purchase for the entirety of the cruise, no longer for individual days), as well as 2 specialty desserts pp per night, drinks pp up to $15 (any higher value choices will cost the difference over $15 plus an 18% additional gratuity) with a limit of 15 drinks pp per night, unlimited specialty coffees and cover charge for two casual dining meals. If you pre-pay your shore excursions and do not purchase photos, opt to dine in a specialty restaurant, buy anything in any of the onboard shops or donate to the casino, it would be reasonable to expect a zero balance on your final bill. HTH!

I thought that @Charlie_and_Tracey was referring to issues with logging in at Princess.com, not issues with the app. 🤷‍♂️ If the problem is with the app, Charlie_and_Tracey, try lorri111's suggestion.

I've had the same "login attempt was unsuccessful" error messages for quite some time now, and have found that if I just keep pressing the LOG IN button with the same Login ID and Password it will, at some point, finally log me in. I've counted up to nine times before it registered, but it did finally log me in. I had tried changing my password as well, but went back to using my original password which worked. Not sure why the system did not recognize my changed password, but there you go. I hope if you try this it will work for you! 🤞

The New App v. 1.1.0-4202 now includes land portion of cruisetours, sorta'. It would seem that ,HTL might eventually include Princess Lodges? Hopefully they will figure out how to get the dates in chronological order - this screenshot is from back-to-back tourcruise-cruisetour. I also find it greatly amusing that they have addressed my frustration with having "Preferred Name"/"Display Name" field offered but not being used - it has now been completely removed. 🥴

I've also got some Completed cruises listed going back to December of 2018 and I'm wondering if it's only the ones that were booked as MedallionClass cruises maybe?

Whu-u-t? They need more suggestions for how to really muck things up? 😁

We frequently choose obstructed OV on Emerald Deck (8) on Sapphire Princess.

🙄 I’m still “New to Princess.” Next update maybe?

Apple version updated 3 hours ago. It didn’t pop up automatically, I had to search for it.

@Osa J I think you're right about the Chat person having only limited access to your actual reservation. Just keep the notes you have and a print-out of your credit card charges and that should help with identifying missing Genoa, cancelled Gibraltar, and rebooked Gibraltar. I think you are going to have to do this with a phone call, or maybe more than one if you can't get it resolved the first time.

I'd go to your Travel Summary right now and print out the section with the Shore Excursions that are still showing with the prices you paid. Hopefully that will give you some leverage to say, "here are the six shore excursions for a total of $1280.70 and my credit card bill shows you charged me $1450.60, so the two dropped shore excursions for Genoa accounted for the difference." (Numbers randomly generated by me - use the prices you actually paid. 😉) You can also look on the shore excursions listed for Genoa and see if it is still listed or if it has been removed entirely. HTH!

Great idea - seems simple enough.

🙄 Didn't mean to give bad info - I was not able to do that with the old app several weeks ago and should have double-checked before posting - thanks for catching it!

It no longer works that way on either the old app or the new app. As it stands now, App Version 1.01.-3901, you can only access one future cruise at a time. If you log in using your user name and password, that will access your next cruise chronologically. If you want to see other future cruises, you must sign out then sign back in again using SIGN IN WITH BOOKING NUMBER. Once onboard, you cannot use the app to access any cruises other than the cruise you are currently on. HTH.

How about instead of my phone buzzing my Ocean Medallion vibrates instead? 🤣

You're welcome!

If you go to "Luggage Tag & Travel Summary" under the blue title bar that will take you to your Travel Summary that should (operative word 😉) have a section titled "Special Services" under which is listed everything that's included with your package and the associated value of each line item. HTH!

It should be in your Travel Summary - everything that's included should be under "Special Services."

Confirming that requesting by email is no longer a viable option as @SheenaQ commented last week. I used this address earlier this morning to request the benefit and received an email reply just a few minutes ago with this response: Thank you for your request for an onboard credit as part of the Carnival Corp & plc. Shareholder Benefit Program. Carnival Corp is implementing a more automated onboard credit request process in partnership with Stockperks. Please go to www.stockperks.com/carnivalcorp for all details about the program and how to apply for your onboard credit via the Stockperks app. Thank you for being a CCL shareholder! We look forward to welcoming you aboard. Kind regards, Ana Commercial Compliance Support 24303 Town Center Drive Santa Clarita, CA 91355