papakaiser Posted April 2, 2012 #201 Share Posted April 2, 2012 I definitely sympathize with Bill. We have lost our cabin on the 6-1-12 sailing of the Rhapsody and I don't see any resolution in sight. We have made dozen of calls and the only answer we receive is "you are on the waiting list and we will call if something becomes available, but the changes to the ship will be wonderful". Personally, I really am not that concerned about the ships changes. I am more concerned with the customer service, or lack thereof, that we have seen so far. We were switching favorite cruise lines for this special occasion and they are going to have to work three times as hard to make up for the deficits that we have experienced so far. I was very excited about my aft for several months. Right now I am very concerned about the fact that we have had to move my parents further from the elevator area so that their granddaughter would be able to cruise with the rest of the family. Oh well,I guess I will hope for calm sees and pain tolerance from my father. I just hope they have an excellent time.I also hope your entire family has an excellent time. You've certainly earned that. I have no doubt that the crew will attempt to clean up for Miami's mistakes. On our last cruise on Serenade, the head waiter made a point to come to our table each night, and see how things were going. Seems a couple of our table mates had some problems on a previous cruise, and Miami had made Serenade's crew aware of it. For the entire week, we could not believe the remarkable service we received. I hear Rhapsody's crew is also very good. Lets all hope so. Link to comment Share on other sites More sharing options...
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